[SOLVED] Windows 8 Update Problem - Windows Resource Protection found corrupt files

J

jjt247

Member
Joined
Aug 26, 2013
Posts
10
I was trying to install windows updates but came across an error message that read Windows Update error 0x80070057. I proceeded to run the Windows Update Diagnostic tool and it detects missing or corrupt files. It says :[TABLE="class: info"]
[TR]
[TD]SFC Output[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TH]Output:[/TH]
[TD="class: b1"]Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

I attached my CBS.log. If I could get help with this I would be very grateful. Thanks!
 

Attachments

Hello jjt247, welcome to Sysnative!

Your CBS log shows the following corruption:

Code: 
2013-08-26 15:15:26, Info                  CSI    00000320 [SR] Verifying 1 components
2013-08-26 15:15:26, Info                  CSI    00000321 [SR] Beginning Verify and Repair transaction
2013-08-26 15:15:26, Info                  CSI    00000322 [SR] Cannot repair member file [l:16{8}]"qmgr.dll" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    00000323 [SR] Cannot repair member file [l:16{8}]"qmgr.mof" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    00000324 [SR] Cannot repair member file [l:16{8}]"qmgr.dll" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    00000325 [SR] This component was referenced by [l:264{132}]"Microsoft-Windows-SKU-Foundation-Package-admin~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-admin"
2013-08-26 15:15:26, Info                  CSI    00000326 [SR] Cannot repair member file [l:16{8}]"qmgr.mof" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    00000327 [SR] This component was referenced by [l:264{132}]"Microsoft-Windows-SKU-Foundation-Package-admin~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-admin"
2013-08-26 15:15:26, Info                  CSI    00000328 [DIRSD OWNER WARNING] Directory [ml:520{260},l:94{47}]"\??\C:\ProgramData\Microsoft\Network\Downloader" is not owned but specifies SDDL in component Microsoft-Windows-Bits-Client, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

2013-08-26 15:15:26, Info                  CSI    00000329 [SR] Verify complete
2013-08-26 15:15:26, Info                  CSI    0000032a [SR] Repairing 1 components
2013-08-26 15:15:26, Info                  CSI    0000032b [SR] Beginning Verify and Repair transaction
2013-08-26 15:15:26, Info                  CSI    0000032c [SR] Cannot repair member file [l:16{8}]"qmgr.dll" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    0000032d [SR] Cannot repair member file [l:16{8}]"qmgr.mof" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    0000032e [SR] Cannot repair member file [l:16{8}]"qmgr.dll" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    0000032f [SR] This component was referenced by [l:264{132}]"Microsoft-Windows-SKU-Foundation-Package-admin~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-admin"
2013-08-26 15:15:26, Info                  CSI    00000330 [SR] Cannot repair member file [l:16{8}]"qmgr.mof" of Microsoft-Windows-Bits-Client, Version = 6.2.9200.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2013-08-26 15:15:26, Info                  CSI    00000331 [SR] This component was referenced by [l:264{132}]"Microsoft-Windows-SKU-Foundation-Package-admin~31bf3856ad364e35~amd64~~6.2.9200.16384.Microsoft-Windows-SKU-Foundation-Package-admin"
2013-08-26 15:15:27, Info                  CSI    00000332 [DIRSD OWNER WARNING] Directory [ml:520{260},l:94{47}]"\??\C:\ProgramData\Microsoft\Network\Downloader" is not owned but specifies SDDL in component Microsoft-Windows-Bits-Client, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

Version 6.2.9200.16384 indicates that the files are from Windows 8 RTM, so I should be able to grab them off a disc. I still run Windows 7 so I don't have direct access to these files, but I will download the ISO and extract them for you :) It will have to be done tomorrow evening though because I'm working all day tomorrow and my connection isn't fast enough to download the ISO tonight.

Tom
 
Hi jj247,

The download speed really dropped and is now chugging away at 50KB/s so I'm afraid this will have to wait until the morning, sorry for the further delay! I have asked for one of our Windows 8 users here can send me the files which will hopefully be faster.

Tom
 
Hi jj247,

One of our members here, Tekno Venus, has very kindly uploaded the folder for us. Now for the fix!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u/16537616/Fixes/SFCFix/Scripts/jj247/SFCFix.zip

Tom
 
Code: 
SFCFix version 1.5.7.0 by niemiro.Start time: 2013-09-01 20:59:57.953
Using .zip script file at C:\Users\jjt24_000\Desktop\SFCFix.zip








PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.dll
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.mof


The file \\?\C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.dll is in use and must be replaced over a reboot.
Successfully copied file \\?\C:\Users\jjt24_000\AppData\Local\niemiro\Archive\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.mof to \\?\C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.mof.


Successfully pended file for replace over reboot: \\?\C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.dll


Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.mof
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-bits-client_31bf3856ad364e35_6.2.9200.16384_none_7c5a6c5183364183\qmgr.mof
PowerCopy:: directive completed successfully.
 
Hi jj247,

Great, that's repaired everything. Now to finish the job with SFC!

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom
 
For some reason the upload keeps failing. I restarted my computer and it was configuring updates, but I still am unable to upload the txt file. Is there anything else I can do?
 
I'm so confused as to why this won't upload. My internet is fine and I'm even plugged in with an ethernet cable. So close but this is getting very frustrating. I appreciate the help so much which is why I don't want to waste your time.
 
Hi jj247,

Ah, I see. Your CBS log is ~60MB which is way over the attachment size limit so that's probably why it failed :)

Something very odd is going on here! SFC seems to think that nearly every file on your computer is corrupt :confused2: How old is this computer? Either your hard drive is on the point of failing or Windows has gone crazy.

Tom
 
This is a brand new gaming laptop for college. It has the newest haswell processors and everything... im so confused. What should I do? It seems to work fine..
 
Hi jj247,

Hmm, I can't quite believe SFC then! Let's double check, with SFC and dism:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command(s) into it, press enter after each

    DISM.exe /Online /Cleanup-image /Restorehealth


SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Zip this up and attach it if it is small enough, if not then upload it to SendSpace again please.

Tom
 
Hi jj247,

Well that's a relief! SFC has gone back to normal now, and dism is reporting no problems:

Code: 
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 208 seconds.

I'm still not quite sure what made it throw such a wobbly last time but I guess we'll never know!

You're all good to go now :)

Tom
 
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