Windows 8 stops while updating "CNBJ2530.DPB"?

MaddMaxx · Jan 23, 2014

So Im trying to update windows 8 and after it resets it will continue updating untill about 90% then stops and fails.
So I have ran 2 virus scans and nothing too bad, I also ran the cmd prompt in administrator mode and ran the command "sfc /scannow" and it came up with "Windows Resource Protection found corrupt files but was unable to fix some of them." so I then ran "dism /online /cleanup-image /checkhealth" and it finished and said it didnt find anything so I went ahead and ran "dism /online /cleanup-image /restorehealth" and it froze at 20% so i finally ran "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt""
and this is what it came up with

Repairing 6 components
2014-01-23 00:06:41, Info CSI 000006c5 [SR] Beginning Verify and Repair transaction
2014-01-23 00:06:52, Info CSI 000006c7 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-23 00:06:57, Info CSI 000006c9 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-01-23 00:06:57, Info CSI 000006ca [SR] This component was referenced by [l:164{82}]"Package_86_for_KB2769165~31bf3856ad364e35~amd64~~6.2.1.0.2769165-12166_neutral_GDR"
2014-01-23 00:06:58, Info CSI 000006cb [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\zh-TW"\[l:46{23}]"windows.ui.xaml.dll.mui" from store
2014-01-23 00:06:58, Info CSI 000006cc [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\es-ES"\[l:46{23}]"windows.ui.xaml.dll.mui" from store
2014-01-23 00:06:59, Info CSI 000006cd [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\fr-FR"\[l:46{23}]"windows.ui.xaml.dll.mui" from store
2014-01-23 00:06:59, Info CSI 000006ce [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\zh-CN"\[l:46{23}]"windows.ui.xaml.dll.mui" from store
2014-01-23 00:06:59, Info CSI 000006cf [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\zh-HK"\[l:46{23}]"windows.ui.xaml.dll.mui" from store
2014-01-23 00:06:59, Info CSI 000006d0 [SR] Repair complete

Please help everytime i turn on my laptop it goes thre the update and fails and resets 2 times very annoying and i want to update to 8.1 but i want the updates i need before i atempt that. sorry for any spelling and grammer errors

MaddMaxx · Jan 23, 2014

also i posted this in the malware section because i did have some malware but i think ive removed it its not coming up when i scan with bitdefender and malware bytes. if this is the wrong section im sorry

MaddMaxx · Jan 23, 2014

ugh so i ran "sfc /scannow" and it didnt come up with any corrupt files now, so i tried to update windows and it still didn't work. what should i do?

FormerUser73968 · Jan 23, 2014

I'm no expert, but run this again Dism /Online /Cleanup-Image /RestoreHealth

It seemed like it got stuck at 20% for me too, but let it run until it gets to 100%.

Tekno Venus · Jan 23, 2014

Hello and welcome to Sysnative Forums,

oJoshStephen is right - you need to run the DISM tool. This will create some logs for me to look at.

DISM

Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
Click (or tap) Command Prompt (admin)
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth

Wait for each to finish before you continue (approximately 15 minutes each)

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Kind regards,
Stephen

MaddMaxx · Jan 24, 2014

View attachment cbs.txt So it finished but the update still fails configuring. Thank you so much for helping.

FormerUser73968 · Jan 24, 2014

Have you tried clean booting your computer? Something you have installed on your computer may be conflicting with Windows Update. I doubt it has anything to do with this since you said you had corrupt files reported by "sfc /scannow" command before, but you said you run it again and it didn't find corrupt files, correct? It won't hurt anything and it's not a long process at all. it's also reversible, so no worries. :)

How to perform a clean boot in Windows

MaddMaxx · Jan 25, 2014

gosh that did not work either. =/

MaddMaxx · Jan 27, 2014

what else can i do?

Tekno Venus · Jan 28, 2014

Hi,

Sorry for the wait. I'm not seeing anything useful in the log files atm.

What error code are you recieving when updating Windows?

Let's run DISM once more:

DISM

Press the Windows Key on your keyboard and X to open up the Power User Tasks Menu
Click (or tap) Command Prompt (admin)
When command prompt opens, copy and paste the following commands into it, press enter after each

DISM.exe /Online /Cleanup-image /Restorehealth

Wait for this to finish before you continue (approximately 15 minutes)

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Stephen

MaddMaxx · Jan 28, 2014

View attachment cbs.txt

Tekno Venus · Jan 28, 2014

The log shows no issues:

Code:

=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:    0
    CBS Manifest Corruption:    0
    CBS Metadata Corruption:    0
    CSI Manifest Corruption:    0
    CSI Metadata Corruption:    0
    CSI Payload Corruption:    0
Total Repaired Corruption:    0
    CBS Manifest Repaired:    0
    CSI Manifest Repaired:    0
    CSI Payload Repaired:    0
    CSI Store Metadata refreshed:    True

What error code are you receiving?

Stephen

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Windows 8 stops while updating "CNBJ2530.DPB"?

MaddMaxx

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MaddMaxx

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MaddMaxx

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FormerUser73968

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Tekno Venus

Senior Administrator, Developer

MaddMaxx

Member

FormerUser73968

Member

MaddMaxx

Member

MaddMaxx

Member

Tekno Venus

Senior Administrator, Developer

MaddMaxx

Member

Tekno Venus

Senior Administrator, Developer