Windows 8 BSOD

[Carlos]

I am getting the BSOD on windows allot and I have my minidump.

 

[Patrick]

Hi,

We'll need more info, so please refer to the following thread and reply back here accordingly with the required information - https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

Regards,

Patrick

 

[Carlos]

· OS - Windows 8
· x64 ?
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It came with Windows 8.
· Age of system (hardware) 9 months old
· Age of OS installation - have you re-installed the OS? Yes I reinstalled it once because of a registry crash.

· CPU- AMD A8-4500M APU with Radeon(tm) HD Graphics
· Video Card- AMD Radeon HD 7640G
· MotherBoard ???
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer- Acer
· Exact model number (if laptop, check label on bottom) Does not say?

View attachment Windows7_Vista_jcgriff2.zipView attachment Windows7_Vista_jcgriff2.zip

 

[Patrick]

Hi,

All of the attached DMP files are of the BAD_POOL_CALLER (c2) bugcheck.

0: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`064170d8 fffff802`32078a6e : 00000000`000000c2 00000000`00000007 00000000`000011c1 00000000`00420640 : nt!KeBugCheckEx
fffff880`064170e0 fffff880`02242b23 : fffffa80`03d322b0 00000000`00000000 fffffa80`03d32030 00000000`00000000 : nt!ExFreePool+0x984
fffff880`064171c0 fffff880`0285eb6c : 00000000`000000b0 00000000`00000000 00000000`00000000 fffff880`0296c340 : [COLOR=#ff0000][U][B]NETIO[/B][/U][/COLOR]! ?? ::FNODOBFM::`string'+0x7c9
fffff880`06417210 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [COLOR=#ff0000][U][B]tcpip[/B][/U][/COLOR]+0x161b6c

tcpip and NETIO in the call stack, possible adapter / 3rd party firewall antivirus conflicts...

Running a !poolval on the address of the block of pool being deallocated to check for pool corruption (4th parameter) shows:

0: kd> !poolval fffffa8003d322b0
Pool page fffffa8003d322b0 region is Unknown

Validating Pool headers for pool page: fffffa8003d322b0

Pool page [ fffffa8003d32000 ] is [COLOR=#ff0000][I][B]VALID[/B][/I][/COLOR].

Definitely looking like device drivers at this point, let's move on:

1. Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes - https://support.norton.com/sp/en/us...5C4AC0D9BB760C424090B42D016AEDD.4?pvid=f-home

2. I see TuneUpUtilitiesDriver64.sys in the loaded drivers list. What are you using this software for, what purpose? Are you registry cleaning with it?

Regards,

Patrick

 

[Carlos]

I use tune up utilities to disable programs running in the background that I don't need in order to optimize my computer. I had recently install Norton and now that I think about thats when the BSOD started

 

[Patrick]

Got it, thanks for the information in regards to TuneUp. Remove Norton as I recommended and let me know how the system behaves afterwards.

Regards,

Patrick