[SOLVED] Windows 8 BSOD - AtihdW86.sys

J

januberrie

New member
Joined
Aug 30, 2013
Posts
4
Host Name: WORKHORSE
OS Name: Microsoft Windows 8 Pro with Media Center--retail Not OEM
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: AroundTheWay
Registered Organization:
Product ID: 00181-00202-74397-AB361
Original Install Date: 4/15/2013, 7:19:01 PM --re-installed Original was January/28/2013
System Boot Time: 8/30/2013, 1:13:22 AM
System Manufacturer: MSI
System Model: MS-7623
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 16 Model 4 Stepping 3 AuthenticAMD ~3300 Mhz
Processor AMD Phenom(tm) II X2 560 Processor, 3300 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version: American Megatrends Inc. V11.11, 4/27/2011
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 7,934 MB
Available Physical Memory: 6,535 MB
Virtual Memory: Max Size: 15,871 MB
Virtual Memory: Available: 14,405 MB
Virtual Memory: In Use: 1,466 MB
System Age: December 2010
Graphics Card: Sapphire AMD Radeon HD 7770 1GB
Power Supply: cooler Master 500 watts
 

Attachments

Hi,

In regards to the perfmon:

The device, AMD High Definition Audio Device, is reporting "52". This device will not be available until the issue is resolved.
Click to expand...

and

The device, ATI Radeon HD 4200 (Microsoft Corporation - WDDM v1.1), is reporting "tv_ConfigMgrErr43". This device will not be available until the issue is resolved.
Click to expand...

Dumps... same boat, all of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bugcheck and are consistently faulting AtihdW86.sys:

Code: 
STACK_TEXT:  
fffff880`02d1d9f0 00440048`00300065 : 0075004f`0049004d 006f0054`00320074 ffff0000`006f0070 00000000`00000000 : [COLOR=#ff0000][U][I][B]AtihdW86+0x3cf2[/B][/I][/U][/COLOR]
fffff880`02d1d9f8 0075004f`0049004d : 006f0054`00320074 ffff0000`006f0070 00000000`00000000 fffffa80`07438000 : 0x440048`00300065
fffff880`02d1da00 006f0054`00320074 : ffff0000`006f0070 00000000`00000000 fffffa80`07438000 fffffa80`0743808c : 0x75004f`0049004d
fffff880`02d1da08 ffff0000`006f0070 : 00000000`00000000 fffffa80`07438000 fffffa80`0743808c fffffa80`07435660 : 0x6f0054`00320074
fffff880`02d1da10 00000000`00000000 : fffffa80`07438000 fffffa80`0743808c fffffa80`07435660 fffffa80`07438a50 : 0xffff0000`006f0070

FAILURE_BUCKET_ID: X64_0x7E_VRF_AtihdW86+3cf2 = AMD High Definition Audio Function Driver

Update your video card and audio drivers to their latest version - MSI USA - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

ATI System Drivers for 7xx/8xx/SB7xx/SB8xx Series (except RS690, 740)

and

VIA HD Audio Codec

>> VIA HD Audio Codec (For front panel AC'97) if you want front panel audio
Click to expand...

(Yes I know you have Windows 8, but there is no Windows 8 version of the driver(s) yet, try Windows 7 64bit for now)

Regards,

Patrick
 
Ok Patrick. Thanks. I know and I'm trying to install these drivers but no matter which I try I get a system thread error before I can get it installed, over and over again. I try beta, Windows 7 doesn't matter it throws an error while trying to install; the same error over and over again.
 
No problem :+)

Please keep me updated whenever you get the chance to do so.

Regards,

Patrick
 
Hi Patrick! I think I fixed it. Ok, long story short, trying to install in safe mode resulted in the exact same BSOD. After talking to people, going places and hitting my head against the wall so hard it grew a lump I realized that the driver AtihdW86.sys was an HDMI audio driver, and I just needed my graphics to work first. Then I found that I had multiple instances of AMD Install manager (all were corrupt). I couldn't use control panel or even Revo uninstaller to get rid of them. I went into the registry and C drive and manually deleted ALL AMD stuff (except things for my cpu). I then did a custom install leaving out the Audio driver and tada!! two days passed and not a single error and Audio works perfectly (even though it didn't before). Hope that fixes things, at least for a while. Thanks so much for your help!!!!
 
Hi,

Great work, and thanks very much for posting back with what you did to hopefully fix it!

Regards,

Patrick
 
Bless you both! You saved my life and got me back up and running immediatly instead of waiting another 24 hours for response from a level 2 engineer because the original help desk looked everywhere but here for a solution - and it was as close as a "Find AtihdW86.sys file on Windows media" search away. All I did was login to 8.1 in safe mode, go to device manager and remove both AMD High Definition Audio Device drivers, rebooted, and bango, back in business. I'm DEFINITELY no longer relying on otherwise good utility software like WinZip Utilities to tell me I have "ancient" drivers on my system and to upgrade. That's where all my misery started...

Kind regards,
Dennis King
Web Presence Shop
 
Hi Dennis,

I am glad to hear you got your issue all solved as well! Thanks for taking the time to post about it.

Regards,

Patrick
 

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