[SOLVED] Windows 8.1 won't update and other strange problems

[djamell]

A friend came to me to help with computer problems and I found that his Windows 8.1 (not Pro) install had not applied Windows Updates since 2017 (I think)

Ran sfc /scannow which found corrupt files.

Ran Dism /Online /Cleanup-Image /RestoreHealth and got Error: 0x80240021

The computer has 6Gb of RAM and 366Gb of free space on the system drive.

I found your SFCFix program and ran it as directed. Please find the resulting CBS.zip HERE.

Thanks in advance for any effort in helping me solve my friends problem.

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

 

[djamell]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-09-10 17:10:01.077
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Jon\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.3.9600.17415_none_350542fb720d548c\taskschd.dll
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-photoviewer_31bf3856ad364e35_6.3.9600.17415_none_cd498623a375ac2c\PhotoViewer.dll
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-p..talcontrolssettings_31bf3856ad364e35_6.3.9600.17415_none_e4f76b5ee32cd7f8\wpc.dll

Successfully copied file C:\Users\Jon\AppData\Local\niemiro\Archive\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.
The file \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.3.9600.17415_none_350542fb720d548c\taskschd.dll is in use and must be replaced over a reboot.
Successfully copied file C:\Users\Jon\AppData\Local\niemiro\Archive\amd64_microsoft-windows-photoviewer_31bf3856ad364e35_6.3.9600.17415_none_cd498623a375ac2c\PhotoViewer.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-photoviewer_31bf3856ad364e35_6.3.9600.17415_none_cd498623a375ac2c\PhotoViewer.dll.
The file \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-p..talcontrolssettings_31bf3856ad364e35_6.3.9600.17415_none_e4f76b5ee32cd7f8\wpc.dll is in use and must be replaced over a reboot.

Successfully pended file for replace over reboot: \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.3.9600.17415_none_350542fb720d548c\taskschd.dll
Successfully pended file for replace over reboot: \\?\C:\WINDOWS\winsxs\amd64_microsoft-windows-p..talcontrolssettings_31bf3856ad364e35_6.3.9600.17415_none_e4f76b5ee32cd7f8\wpc.dll

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-photoviewer_31bf3856ad364e35_6.3.9600.17415_none_cd498623a375ac2c\PhotoViewer.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-photoviewer_31bf3856ad364e35_6.3.9600.17415_none_cd498623a375ac2c\PhotoViewer.dll
PowerCopy:: directive completed successfully.




Reboot:: directive completed successfully.




PostRebootCorruptionDetection::
No hash verification failures detected.
PostRebootCorruptionDetection:: directive completed successfully.




PostRebootRestorePermissions::
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.3.9600.17415_none_350542fb720d548c\taskschd.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.3.9600.17415_none_350542fb720d548c\taskschd.dll
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-p..talcontrolssettings_31bf3856ad364e35_6.3.9600.17415_none_e4f76b5ee32cd7f8\wpc.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-p..talcontrolssettings_31bf3856ad364e35_6.3.9600.17415_none_e4f76b5ee32cd7f8\wpc.dll
PostRebootRestorePermissions:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2021-09-10 17:20:13.938
----------------------EOF-----------------------

 

[PeterJ]

Good start. Perform a new scan with SFC:

SFC Scan

1. Right-click the Start button and select Command Prompt (administrator).
2. When command prompt opens, copy and paste the following commands into it, press enter after each.
   
   

   sfc /scannow

   Wait for this to finish before you continue
   
   

   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

3. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
   Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or WeTransfer and just provide the download link.

 

[djamell]

cbs.txt file attached

 

[PeterJ]

Reboot the machine.
Perform a new scan with SFC as in message #4.

 

[djamell]

cbs.txt file attached

 

[PeterJ]

It looks like SFC did not find any problems.
Check Windows Update and report the result.

 

[djamell]

It took several rounds of update-restart but all were applied successfully. Looks like we have a winner!

Thank you so much from my friend and me!

 

[PeterJ]

Great. Glad we could help. I will mark this thread as solved.

Take care.