[SOLVED] Windows 8.1 will not update - failed to find driver update in driver store

soj4trade

soj4trade

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Joined
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Hi there,

I've got a Windows 8.1 x64 endpoint that will not install Windows Updates.

SFC /SCANNOW does not find any integrity violations, and DISM /Online /Cleanup-Image /RestoreHealth doesn't throw any errors; it completes successfully.

I've been fighting with the following line in setupapi.dev.log for about a week now, and I'm growing exhausted. Not sure I can figure it out, as there just isn't anything helpful documented about this online. It's all generic crap that I've already tried. Hoping you folks can lend a hand!

!!! sto: Failed to find driver update 'C:\Windows\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd\wvms_pp.inf' in Driver Store. Error = 0x00000490"

I confirmed that C:\Windows\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd\wvms_pp.inf does exist in Windows. I can open it and it looks fine to me. I've seen these files be gibberish/illegible before, but this one checks out.

There are no missing drivers in the Device Manager, and I've already updated all drivers from Intel's website.

pnputil -a C:\Windows\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd\wvms_pp.inf throws the following error:

Code: 
Processing inf :            wvms_pp.inf
Adding the driver package failed : The third-party INF does not contain digital
signature information.

Total attempted:              1
Number successfully imported: 0

Lastly, I've tried disabling driver signature enforcement via bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS & bcdedit /set testsigning on. Despite the commands executing successfully, they don't change the output of pnputil. That one stubbornly fails consistently. This machine isn't in front of me, so I can't reboot it into the special "Disable driver signature enforcement" advanced start option.

Thank you!!

PS logs are attached!

Whoops, I should also mention that I've used SFCFix & SFCFixScript to determine what KB corresponds to amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd\wvms_pp.inf...

Code: 
[28: 1] C:\Windows\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd\wvms_pp.inf
 Expected: UNKNOWN Found: Lo99RisMV6NKp22ojQcXrvjAWKUByNcPlDzTE7UXN90=
 Expected: 6.3.9600.19941 Found: Version number not available.
Successfully traced component amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd.
Package_50_for_KB4015547~31bf3856ad364e35~amd64~~6.3.1.3.4015547-61_neutral_GDR4

Oddly enough, I've already downloaded KB4015547 for x64, and that folder/file isn't there. Very strange.
 

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Last edited:
Huh, now that's interesting. First of all, thank you for the info! Second of all, how the heck did you know that? :)

Lastly, I'm going to use SFCFix to import those files. Granted, the files I'll be overwriting don't seem to be corrupt in any way. But maybe these "clean" files straight from the KB will do the trick. I'll have results within 30 mins!!

EDIT: Actually, the computer is still being used. They usually go home at 4 PM EST, so this is out of the ordinary. As soon as she logs out I'll get to work and report back here.
 
First of all, thank you for the info! Second of all, how the heck did you know that? :)
Click to expand...
Your welcome. A Google search provided the right answer.
 
I'm curious of what keywords you're searching for, as I've spent a long time trying to figure that out. See attached image, as a Google search for that file only yields this exact thread @ sysnative.com. No other results. I Googled quite a bit before resorting to opening this thread! I have several other computers to repair corruptions on, so I'm trying to learn (rather than open a new thread for every single one).
 

Attachments

  • Screenshot 2022-08-25 172702.png
    Screenshot 2022-08-25 172702.png
    67.3 KB · Views: 3
That's interesting! I also landed on that page after searching for that specific string as well. But, unlike you, my CTRL + F found 2 hits, yet none of them appeared on the page:

1661464260321.png

Now I see that I needed to expand the box. It was disguised as a hyperlink, so I never clicked it. OK, that one's on me. Thanks for the info. Hope this process is effective next time! Thanks again.
 
I also landed on that page after searching for that specific string as well. But, unlike you, my CTRL + F found 2 hits
Click to expand...
I saw the 2 hits as well but as the first found KB is must smaller to download I took that one to start with.
Good luck next time.
 
Hey PeterJ,

Sorry, but unfortunately despite me importing the correct files, setupapi.dev.log is still throwing the same error. Any idea how I might attack this one?
 

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Perform following steps:

1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy and paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.3.9600.19941_none_53cbf946c53be7dd\wvms_pp.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.
5. Report the result.
 
I ran that already, and unfortunately it consistently throws this error:
Code: 
Processing inf :            wvms_pp.inf
Adding the driver package failed : The third-party INF does not contain digital
signature information.

Total attempted:              1
Number successfully imported: 0

Also I've tried disabling driver signature enforcement via bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS & bcdedit /set testsigning on. Despite the commands executing successfully, they don't change the output of pnputil. That one stubbornly fails consistently. This machine isn't in front of me (and it can't be), so I can't reboot it into the special "Disable driver signature enforcement" advanced start option... :/
 
Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Attach that file to your next reply.
 

Attachments

Thank you! Since the user will be using the machine until ~4 PM EST, is there any way to run this via CMD? I have unobstructed access to that. I'm just not sure where the resulting .txt file will output to.
 
Please perform the instructions as given when the machine is available.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Attach that file to your next reply.
 

Attachments

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5000848
  4. Let me know if it says it was successful or if there are any errors.
 
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