Windows 8.1 update installation fails with 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT

_Alex · Apr 3, 2020

Hi, all

after crash during update installation, WU is able to find new updates but stuck forever trying to download them, even if I select single update about 30 kb. CBS.log grows very huge (~ 200 Mb) and contains lines like

2020-04-03 17:22:43, Error CBS Failed to pre- stage package, package: Package_15_for_KB4541509~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

sfc reports broken files, but is unable to fix them. SFCfix reports no corruptions.

Here is the link to CBS.log

CBS.log

PeterJ · Apr 4, 2020

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

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Windows 8.1 update installation fails with 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT

_Alex

New member

PeterJ

Moderator, Windows Update Expert, Security Analyst

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