Windows 8.1 update error 8007000D and BSOD Video_TDR_Failure

[mark 55]

Hi Sysnative members ,

I am having trouble installing windows update related to drivers (SS1,2 attached) . I am able to install all other updates for windows though.

History - I was playing a game on my laptop ( Counter strike 1.6) and suddenly system booted and gave a BSOD .
BSOD error = Video_TDR_Failure (atikmpag.sys) (SS3)

Things I have tried that didnt work
1. Safe mode boot , roll back display drivers.
2. Uninstalled display drivers.
3. System restore to previous point
4. sfc /scannow
5. I tried to repair windows image by source but returns error 0x800f081f






Problems I am facing right now
1. Cannot update windows . returns error 8007000D.
2. My main AMD graphic card is NOT being detected by device manager.
3. Cannot install drivers for AMD Radeon HD 7500M/7600M Series.
4. dism.exe /online /cleanup-image /restorehealth /source:I:\sources\install.wim returns error 0x800f081f. (the source file could not be found )


I have taken backup of important files on external HDD.
I have windows 8.1 ISO image ready mounted on USB.

My Laptop configuration
OS Name - Microsoft Windows 8.1 Single Language
Processor - Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date - Insyde Corp. R0170D5, 14/11/2012
BIOS Mode - UEFI
Graphic Card 1 - AMD Radeon HD 7500M/7600M Series
Graphic Card 2 - Microsoft basic display adapter
RAM - 4GB

Deployment image servicing and management tool Version : 6.3.9600.19408
Image version : 6.3.9600.19397

I need some guidance to tackle this problem I am facing since 4 days.

Thank You.

Mark.

 

[Sysnative Windows Update]

Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[mark 55]

Hi softwaremaniac . I am attaching my result screenshots.
( I have also saved all other tabs screenshots. Pl. let me know and i will upload)

 

[Sysnative Windows Update]

Your HDD is unfortunately failing. You need to replace it and reinstall the OS from scratch.

 

[mark 55]

Oh. So thats why i get video_tdr_failure ? my drivers also doesn't load and gives me BSOD. I did the test in safemode and with Microsoft Basic Display Driver.

 

[Sysnative Windows Update]

That is indeed possible.

 

[mark 55]

Ok. I would be replacing my hard disk soon.

Thank You .

 

[Sysnative Windows Update]

No problem.