Windows 8.1 - Update Error 0x80073712

sgp · Mar 3, 2014

Hello,

I am currently running Windows 8.1 which was upgraded from Windows XP to Windows 8 and then 8.1 and am now unable to install any windows updates.

The updates always fail with "Windows Update error 0x80073712"
I've tried everything suggested in Microsoft's KB articles and nothing seems to work.

DSIM options don't work (ScanHealth and RestoreHealth), this is the output:

[==========================100.0%==========================]

Error: 14098

The component store has been corrupted.

sfc /scannow doesn't work. This is the output:

Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation.

CBS Logs say: ERROR_SXS_COMPONENT_STORE_CORRUPT

I've tried doing a refresh which doesn't work, I assume because I was an upgrade rather than a new install?

So, I am out of ideas. The last full backup I have is my Windows XP taken prior to upgrading to Windows 8 and I'm hoping I don't have to resort to that!

Does anyone have any ideas? I've included the CBS directory as well as the DSIM directory and the SFCFix.txt file.

Thanks,

Rob

niemiro · Mar 4, 2014

Hello, and welcome to Sysnative!

Thank you so much for uploading all of those logs in your first post. Saves a lot of time :)

Unfortunately, I'm going to be completely straight with you, your error code is not a good sign. Most error codes mean that a particular file, registry key, or registry value is corrupt, and those in general can be fixed. Your error code tends to mean that there are many thousands of corruptions, and that's not something that can be fixed.

Anyway, I will not diagnose that off guesswork. I need to check:

niemiro said:
Please download the Freeware RegBak from here: Acelogix Software - Download products

Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.

Now right click on it > Send to > Compressed (zipped) folder.

Then please upload it to your favourite file sharing website (it will be too big for here). If you have a Microsoft Account, SkyDrive could be a good choice: https://skydrive.live.com/, but any other will do just fine. Make sure to set the file as publicly accessible.

Then send me a link to the file.

Thank you,

Richard

sgp · Mar 4, 2014

Thanks Richard, I was afraid it wasn't good!
Anyway, here is a link to the components file:

https://dl.dropboxusercontent.com/u/25130267/components.zip

Rob

niemiro · Mar 7, 2014

Hello again Rob,

Unfortunately, it isn't good news

Your only chance of a fix is through an in-place upgrade install. See here for full details: https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Richard

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Windows 8.1 - Update Error 0x80073712

sgp

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niemiro

Senior Administrator, Windows Update Expert

sgp

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niemiro

Senior Administrator, Windows Update Expert