Windows 8.1 (nonPro) 64bit - Restarted due to non working MS Office 2016 and now BSOD INACCESSIBLE_BOOT_DEVICE

[Treker]

I don't think I've ever used one note, not on purpose anyway :)

File attached

 

[PeterJ]

Are you able to uninstall OneNote ?

FRST Registry Search

1. Right-click on the file FRST64.exe and choose Run as administrator.
2. Copy and paste {e0cbf06c-cd8b-4647-bb8a-263b43f0f974} into the Search box and click the Search Registry button.
3. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
4. You may close any remaining open windows now.

 

[Treker]

It's not wanting to let me uninstall it, I'll try rebooting.

here's the file you asked for though.

 

[Treker]

Only thing I was able to do with onenote was 'online repair' no idea if that did anything for me, but I can't seem to individually uninstall it - its rolled up in office 2016

 

[PeterJ]

Ok. I will have a lot at OneNote later.
Do you use "Acrobat DC" ? If not, uninstall it.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

 

[Treker]

When I click uninstall it just takes me to the uninstall software, but it does not list adobe DC exactly, it does list Adobe Acrobat though. I do use it, but if it's blocking me from upgrading I can temp uninstall it. I was able to select 'repair' like I did with one note, I am not sure the effect.

 

[PeterJ]

Try re-installing Windows 8.1 again.
If it fails attach the file C:\Windows\INF\setupapi.dev.log to your next reply.

 

[Treker]

Always something.. I'll keep trying I've already rebooted

 

[Treker]

Got past that, but still stuck. I don't have the log you asked for, but do have these. Error 32 ironically the same error that keeps me from updating my drivers.

 

[Treker]

Going to try again with out preserving my driver store (no worries I have full image back up) and see if that gets past things.

 

[Treker]

Nope, didn't change a thing - I suspect my driver store is fubared. I could just as well replace it with the contents from the install.wim ? I'll wait for your ideas :)

 

[Treker]

Tried resetting permissions on the driver store, but no joy.

Same error
2025-07-06 22:49:23, Error SP Operation failed: Gather Drivers. Error: 0x80070032[gle=0x000000b7]
2025-07-06 22:49:23, Info SP CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 12372, Value = 1, Operation = 2
2025-07-06 22:49:23, Info SP CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 12373, Value = 7, Operation = 2
2025-07-06 22:49:23, Info SP CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 12657, Value = -2147024846, Operation = 2
2025-07-06 22:49:23, Error CONX Failed to apply the new system. Error code is [0x80004005][gle=0x000000b7]
2025-07-06 22:49:23, Info SP Set Watson bucketing parameter #3 to 1
2025-07-06 22:49:23, Info SP CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 306, Value = 1, Operation = 2
2025-07-06 22:49:23, Info SP CSqmSession::SetSQMDatapoint: Set SQM datapoint: Id = 306, Value = 1, Operation = 2
2025-07-06 22:49:23, Info SP CNewSystem::CleanupSafeOSMountDir: Unmounting directory C:\$WINDOWS.~BT\Sources\SafeOS\Mount
2025-07-06 22:49:35, Info SP Persist diagnostics data for new system for future uploading
2025-07-06 22:49:35, Info SP Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2025-07-06 22:49:35, Info SP Diagnostics data saved successfully
2025-07-06 22:49:35, Info SP SPUninitializeDU: DU was not initialized; proceeding.
2025-07-06 22:49:35, Error CONX Setup has encountered an error. Error code is [0x80004005][gle=0x00000012]
2025-07-06 22:49:35, Error CONX ConX::Setup::Media::CDialogModelDownlevelInstall::NotifyMessage: Error message is displayed at time of downlevel execution: Windows 8.1 installation has failed[gle=0x00000012]
2025-07-06 22:49:47, Info CONX Compatibility Finalize called
2025-07-06 22:49:47, Info CONX [ConX::Compatibility::Wica::Finalize] Finalizing scan.
2025-07-06 22:49:47, Info CONX [ConX::Compatibility::Wica::Finalize] ReducedFunctionalityFlag: FALSE.
2025-07-06 22:49:48, Info CONX [UploadTelemetryFile] Connecting to AEStat using 'http://aestats.microsoft.com/aestat/aestat.asmx'
2025-07-06 22:49:48, Warning CONX [UploadTelemetryFile] [0x803d0010] Failed getting max allowed file size
2025-07-06 22:49:48, Warning CONX [LogWsError] Error 0: There was an error communicating with the endpoint at 'http://aestats.microsoft.com/aestat/aestat.asmx'
2025-07-06 22:49:48, Warning CONX [LogWsError] Error 1: The server name or address could not be resolve
2025-07-06 22:49:48, Error CONX [UploadTelemetryFile] [0x803d0010] Telemetry file upload failed
2025-07-06 22:49:48, Error CONX [SendTelemetry] Failed to upload the telemetry file to AEStat
2025-07-06 22:49:48, Warning CONX [ConX::Compatibility::Wica::Finalize] [0x803d0010] Failed sending telemetry to AEStats
2025-07-06 22:49:48, Info CONX Finalize Failed for provider index 1. HRESULT = 0x803d0010.
2025-07-06 22:49:48, Info CONX Uninitializing compatibility provider wsc:setup:...
2025-07-06 22:49:48, Info CONX Uninitializing compatibility provider wsc:wica:...
2025-07-06 22:49:48, Info CONX PersistSetupData: Start persisting data
2025-07-06 22:49:48, Info CONX Windows Install is exiting.(ExitCode = 0x1)
2025-07-06 22:49:48, Info CONX OS age in days: 4206
2025-07-06 22:49:48, Info CONX UploadDiagnosticData- i.e transfer data points and defer sqm upload to platform: SQM option = 0
2025-07-06 22:49:48, Info SP Releasing the setup platform
2025-07-06 22:49:48, Info SP Try to merge diagnostics data from default new system data file
2025-07-06 22:49:48, Info SP Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2025-07-06 22:49:48, Info SP Found existing diagnostics data, attempting to load it.
2025-07-06 22:49:48, Warning SP Merging diagnostics data fails since not opted-in
2025-07-06 22:49:48, Info SP Finish merge diagnostics data
2025-07-06 22:49:48, Info SP Start uploading diagnostics data for setup platform
2025-07-06 22:49:48, Info SP Not opted-in to SQM. Diagnostics data will NOT be uploaded
2025-07-06 22:49:48, Info SP Key CollectTrace is not available.
2025-07-06 22:49:48, Info SP Closing Panther Logging
2025-07-06 22:49:48, Info CONX Closing blackboard
2025-07-06 22:49:48, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.
2025-07-06 22:49:48, Info CONX Closing Panther Logging
2025-07-06 22:49:49, Info CONX Exit code = 1
2025-07-06 22:49:49, Info [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\installinfo succeeded.
2025-07-06 22:49:49, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.

 

[PeterJ]

Run the command pnputil -e > "%USERPROFILE%\desktop\packages.txt" in an elevated commandprompt.
After the command runs there will be a file on your desktop named packages.txt.
Attach this file to your next reply.

 

[Treker]

The request was not supported error - maybe not on windows 8.1

 

[Treker]

on a side note I tried using DriverStoreExplorer and it won't even list my driver store lol

Same error 32 that is haunting me.

2025-07-07 03:33:16Z [Information]: Scanning driver store...
2025-07-07 03:33:16Z [Error]: Microsoft.Dism.DismException (0x80070032): The request is not supported.
at Microsoft.Dism.DismUtilities.ThrowIfFail(Int32 hresult, DismSession session, String callerMemberName)
at Microsoft.Dism.DismApi.GetDrivers(DismSession session, Boolean allDrivers)
at Rapr.Utils.DismUtil.EnumeratePackages()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Rapr.DSEForm.<PopulateUIWithDriverStoreEntries>d__19.MoveNext()

 

[Treker]

Does this help?

 

[PeterJ]

The request was not supported error - maybe not on windows 8.1

Windows 8.1 should support it. Provide a screenshot of the error message.

 

[Treker]

The text file contained that note instead of the contents. I'm at work now but can get you the exact wording when I get home. There was not code per say just a sentence.

 

[PeterJ]

I'm at work now but can get you the exact wording when I get home.

Ok. Please provide a screenshot.

 

[Treker]

here you go