W Wormwood Member Joined Dec 16, 2018 Posts 5 Dec 16, 2018 #1 :huh: As per the title, these two are refusing to install on my Win7 x64 machine. I've tried each one separately through Control Panel > Windows Update - no joy. I've downloaded them from Microsoft and tried installing them separately - still no joy. KB4471987 (23.1MB) results in error code 80070643 KB4471318 (240.2MB) results in error code 80071A91 I've tried the smaller one first (on its own) and the larger one first (on its own) - and it makes no difference. Both get as far as the "Installing....." dialog (with green progress bar almost at 100%) - then they stop and the "Failed....." box appears. :noidea: :noidea: :noidea:
:huh: As per the title, these two are refusing to install on my Win7 x64 machine. I've tried each one separately through Control Panel > Windows Update - no joy. I've downloaded them from Microsoft and tried installing them separately - still no joy. KB4471987 (23.1MB) results in error code 80070643 KB4471318 (240.2MB) results in error code 80071A91 I've tried the smaller one first (on its own) and the larger one first (on its own) - and it makes no difference. Both get as far as the "Installing....." dialog (with green progress bar almost at 100%) - then they stop and the "Failed....." box appears. :noidea: :noidea: :noidea:
W Wormwood Member Joined Dec 16, 2018 Posts 5 Dec 16, 2018 #2 I just installed and ran System Update Readiness Tool (as per instructions here) and the CheckSUR.log file says this: ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2018-12-16 13:21 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 147 No errors detected Then I ran both updates again (after running SURT) and they both failed again. :huh:
I just installed and ran System Update Readiness Tool (as per instructions here) and the CheckSUR.log file says this: ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2018-12-16 13:21 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 147 No errors detected Then I ran both updates again (after running SURT) and they both failed again. :huh:
W Wormwood Member Joined Dec 16, 2018 Posts 5 Dec 16, 2018 #3 Before running SURT (above post) I ran sfc/scannow and it found no integrity violations. After running SURT, I ran SFCFix and it says this: SFCFix version 3.0.0.0 by niemiro. Start time: 2018-12-16 13:48:02.326 Microsoft Windows 7 Service Pack 1 - amd64 Not using a script file. AutoAnalysis:: SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. Failed to generate a complete zip file. Upload aborted. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2018-12-16 13:51:15.990 ----------------------EOF----------------------- Next - the CBS.log file is shown in the following post.
Before running SURT (above post) I ran sfc/scannow and it found no integrity violations. After running SURT, I ran SFCFix and it says this: SFCFix version 3.0.0.0 by niemiro. Start time: 2018-12-16 13:48:02.326 Microsoft Windows 7 Service Pack 1 - amd64 Not using a script file. AutoAnalysis:: SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. Failed to generate a complete zip file. Upload aborted. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2018-12-16 13:51:15.990 ----------------------EOF----------------------- Next - the CBS.log file is shown in the following post.
W Wormwood Member Joined Dec 16, 2018 Posts 5 Dec 16, 2018 #4 Here's the CBS.log file: View attachment CBS.log Attachments CBS.zip 80.3 KB · Views: 8
W Wormwood Member Joined Dec 16, 2018 Posts 5 Dec 17, 2018 #5 It looks like I can't install any updates at all now - I just tried this 55MB update for Internet Explorer 11 and even that failed: 2018-12 Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based systems (KB4470199) :confused2: :confused2: :confused2:
It looks like I can't install any updates at all now - I just tried this 55MB update for Internet Explorer 11 and even that failed: 2018-12 Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based systems (KB4470199) :confused2: :confused2: :confused2:
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 17, 2018 #6 Hello and welcome! Please try installing the update again and attach CBS.log after the update fails so I can see the actual error.
Hello and welcome! Please try installing the update again and attach CBS.log after the update fails so I can see the actual error.