[SOLVED] Windows 7 x64 Pro Windows Update Error 80073712

Dusan10 · Jun 6, 2019

I have problem on Windows 7 x64 Pro with updates recently.

My problem occur with 2 updates, KB4474419 and KB4499164 and it gives me code error 80073712.

I tried scan sfc /scanow, chkdsk, System Update Readiness Tool, stopping all Update services and removing everything in SoftwareDistribution folder...nothing helped. Still have the same error.
Picture in attachement.

Also i run SFCFix.

Welcome to SFCFix by niemiro and sysnative.com.

Checking for updates . . .
No new update is available at this time.

Processing directive 1 of 1 (AutoAnalysis::)
Beginning flash scan of Windows Update registry.
This process will take about ten minutes.

Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Failed to create zip file with errno 2
Scan completed with warnings.

Checking store directories . . .
Checking CBS.log . . .
Checking CBS.persist.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

SUMMARY:
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0

Press any key to continue to explanation of summary . . .

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-06-06 14:50:49.418
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-06-06 14:57:11.362
----------------------EOF-----------------------

CBS.zip

PeterJ · Jun 15, 2019

Hello and welcome,

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, then press enter after each.
wusa /uninstall /KB:4474419
wusa /uninstall /KB:4499164
Let me know if it says it was successful or if there are any errors.

Dusan10 · Jun 19, 2019

Hello,

When i tried this two commands, i got errors "The update KB4499164 is not installed on this computer." (I got same error for KB4474419).

Best regards,
Dusan

PeterJ · Jun 19, 2019

FRST Registry Search

Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4474419 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

Dusan10 · Jun 20, 2019

File is in attachment.

PeterJ · Jun 20, 2019

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Dusan10 · Jun 21, 2019

File is in attachment.

PeterJ · Jun 21, 2019

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4499164
Let me know if it says it was successful or if there are any errors.

Dusan10 · Jun 22, 2019

I tried but same error as previous.
"The update KB4499164 is not installed on this computer."

PeterJ · Jun 22, 2019

FRST Registry Search

Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4499164 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

Dusan10 · Jun 28, 2019

First of all sorry for late reply, i didn't have access to this PC.

File is in attachment.

PeterJ · Jun 28, 2019

First of all sorry for late reply, i didn't have access to this PC.

No problem at all.

Check Windows Update again and report the result.

Dusan10 · Jul 1, 2019

I tried to check for update and when i tried to install, still got the same error.

PeterJ · Jul 1, 2019

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log in your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

Dusan10 · Jul 2, 2019

File is in attachment.

PeterJ · Jul 2, 2019

Please zip all files in the folder C:\Windows\Logs\CBS and attach it to your next reply.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and provide the download link.

Dusan10 · Jul 3, 2019

Folder zipped and can be downloaded from link bellow.

http://www.filedropper.com/cbs_1

PeterJ · Jul 3, 2019

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each.
wusa /uninstall /KB:4474419
Wait for this to finish before you continue

wusa /uninstall /KB:4503292
Let me know if it says it was successful or if there are any errors.

Dusan10 · Jul 4, 2019

For both I got error "The update KB:4474419/KB:4503292 is not installed on this computer."

PeterJ · Jul 4, 2019

FRST Registry Search

Click your Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4474419;KB4503292 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

[SOLVED] Windows 7 x64 Pro Windows Update Error 80073712

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