M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 21, 2019 #21 Here are the FRST.txt and Addition.txt log files attached. Attachments Addition.txt 32.6 KB · Views: 2 FRST.txt 44.4 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 21, 2019 #22 Step 1: Update Java Open this web page to download the latest version. Click 'Free Java Download' and then 'Agree and Start Free Download'. Download the installer jxpiinstall.exe and run it. Click Install and then Install>. Warning: You may get a choice to install additional software and/or allow to change your browser settings. Uncheck all that! You will get a pop-up saying "Out-of-date Java versions detected.", click Uninstall> to remove them. Step 2: Is this a stand-alone machine ? Is or was it connected to a server ?
Step 1: Update Java Open this web page to download the latest version. Click 'Free Java Download' and then 'Agree and Start Free Download'. Download the installer jxpiinstall.exe and run it. Click Install and then Install>. Warning: You may get a choice to install additional software and/or allow to change your browser settings. Uncheck all that! You will get a pop-up saying "Out-of-date Java versions detected.", click Uninstall> to remove them. Step 2: Is this a stand-alone machine ? Is or was it connected to a server ?
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 22, 2019 #24 I have updated Java. This machine is a joined to a domain, so it has never been a standalone computer
I have updated Java. This machine is a joined to a domain, so it has never been a standalone computer
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 22, 2019 #25 Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here. Option#2 (only if you are unable to follow the previous instructions) Please download the Freeware RegBak from here: Acelogix Software - Download products You will find it at the bottom of the page that the link brings you to. Go ahead and install this program and accept all the defaults. After the last install screen the program should open. Click the New Backup button. Accept the defaults and simply click Start. When it says Finished successfully, click the Close button. This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup... This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS. Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS. Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder. Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply. You can close any open windows you have as well as the RegBak program now.
Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here. Option#2 (only if you are unable to follow the previous instructions) Please download the Freeware RegBak from here: Acelogix Software - Download products You will find it at the bottom of the page that the link brings you to. Go ahead and install this program and accept all the defaults. After the last install screen the program should open. Click the New Backup button. Accept the defaults and simply click Start. When it says Finished successfully, click the Close button. This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup... This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS. Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS. Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder. Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply. You can close any open windows you have as well as the RegBak program now.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 22, 2019 #26 Here is the Components HIVE Components
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 25, 2019 #27 Step 1: Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4074598 Let me know if it says it was successful or if there are any errors. Step 2: FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4074598 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
Step 1: Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4074598 Let me know if it says it was successful or if there are any errors. Step 2: FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4074598 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 28, 2019 #28 So in step 1, I ran the command and it told me that KB4074598 is not installed I've attached the SearchReg from Step 2. Attachments SearchReg.txt 645 bytes · Views: 1
So in step 1, I ran the command and it told me that KB4074598 is not installed I've attached the SearchReg from Step 2.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 28, 2019 #29 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Check Windows Update again but do not install them. Report which Windows Updates are available. Attachments fixlist.txt 124 bytes · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Check Windows Update again but do not install them. Report which Windows Updates are available.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 28, 2019 #30 I've attached the fixlog.txt file to this. Here are the updates that Windows Update has found on our WSUS server; KB4018351 KB4032252 KB4022226 KB4011281 KB4088881 KB4088875 KB4338821 KB4338818 KB4467107 Attachments Fixlog.txt 1.5 KB · Views: 1
I've attached the fixlog.txt file to this. Here are the updates that Windows Update has found on our WSUS server; KB4018351 KB4032252 KB4022226 KB4011281 KB4088881 KB4088875 KB4338821 KB4338818 KB4467107
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 28, 2019 #31 Try to install KB4011281 only and report the result.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 29, 2019 #32 So installing only KB4011281 returned with an error 80070663
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 30, 2019 #33 Attach the file C:\Windows\Logs\CBS\cbs.log to your next reply. Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and provide the download link.
Attach the file C:\Windows\Logs\CBS\cbs.log to your next reply. Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and provide the download link.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 30, 2019 #34 Here is the CBS logs CBS 5 Logs
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 30, 2019 #35 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste 11.2.9600.18920 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste 11.2.9600.18920 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 31, 2019 #36 Here is the SearchReg.txt Attachments SearchReg.txt 140.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 31, 2019 #37 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Try to install KB4011281 only and report the result. Attachments fixlist.txt 31.1 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Try to install KB4011281 only and report the result.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 May 31, 2019 #38 Here are the results of the FRST64 fixlog.txt. Also, installing only KB4011281 returned with an error 80070663 again.
Here are the results of the FRST64 fixlog.txt. Also, installing only KB4011281 returned with an error 80070663 again.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,532 May 31, 2019 #39 Here are the results of the FRST64 fixlog.txt. Click to expand... I don't see an attachment.
M mmorris94 Active member Joined Dec 6, 2018 Posts 42 Jun 3, 2019 #40 Sorry about that, I forgot to attach it as I was trying to leave in a hurry. Attachments Fixlog.txt 63.1 KB · Views: 1