[SOLVED] Windows 7 - Various updates fail to install

T

Terry Dawson

Member
Joined
Aug 11, 2021
Posts
22
I have noticed for some time that certain Windows 7 updates had failed to apply. I have in the past followed instructions from the MS KB but to no avail.

I found this service yesterday by accident and I am excited by what you do here. This seems like an amazing initiative that I'd love to support! I'd love your assistance in resolving this problem.

The oldest update which failed to apply is:

KB3080149 with error: Code 80073701

but other updates that are failing are:

KB3126587
KB4535102
KB4516065
KB4493132

I have followed the instructions given in your "Forum Posting Instructions" and here is the information requested:

Output of SFCFix:

SFCFix version 46.32768.0.0 by niemiro.
Start time: 2021-08-12 12:04:50.589
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.1.7601.17514_none_207372147765c03a\d3d9.dll

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 46.32768.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2021-08-12 12:05:27.067
----------------------EOF-----------------------


My CBS.zip is too large to upload, and can be found here:

CBS.zip

Thank you in advance!

TJ
 
Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

That appears to have worked:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-08-18 09:49:58.154
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Terry\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.1.7601.17514_none_207372147765c03a\d3d9.dll

Successfully copied file C:\Users\Terry\AppData\Local\niemiro\Archive\amd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.1.7601.17514_none_207372147765c03a\d3d9.dll to C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.1.7601.17514_none_207372147765c03a\d3d9.dll.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.1.7601.17514_none_207372147765c03a\d3d9.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d9_31bf3856ad364e35_6.1.7601.17514_none_207372147765c03a\d3d9.dll
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2021-08-18 09:49:58.807
Script hash: 0Buk9BX0Lq5ME5BnvQWMMzIHi0jK+S/TmFbznOP9nAs=
----------------------EOF-----------------------


Thank you!
 
Looking at other similar responses, I have preemptively done the following:


Code: 
C:\Users\Terry>sfc /scannow


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.

This looks great!

Thank you.
 
And for completeness:

Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-08-18 10:49:40.378
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2021-08-18 10:50:03.393
----------------------EOF-----------------------

Thanks again. This is a great service that I will contribute to!
 
Ah, see, I know that you were already thinking this .. I've jumped the gun and gotten excited too early :-)

So I attempted to reinstall the update, and it failed with the same error: 80073701

So attached is the updated CBS.log to go with the two outputs above.
 

Attachments

Zip the file C:\Windows\Logs\CBS\CbsPersist_20210818055204.cab and attach the zipped file to your next reply.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:2922229
  4. Let me know if it says it was successful or if there are any errors.
 
Good progress, so in addition to the update that succeeded above, I had five other updates. Two of those succeeded, so I'm down to three failed now.

I found that at some time in the past I'd apparently downloaded the System Update Readiness Tool. I've found it. So I'll start at the top again and get a pick of where I am at for you.
 
Failed to install:

KB4493132
KB4516065
KB4535102


Code: 
SFCFix version 46.32768.0.0 by niemiro.
Start time: 2021-08-21 16:26:58.766
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          1
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 46.32768.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2021-08-21 16:41:28.868
----------------------EOF-----------------------
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Try to install KB4493132 only.
If it fails attach the zipped cbs.log to your next reply.
 

Attachments

SFCFIX:


Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-08-21 20:18:23.657
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Terry\Downloads\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\wbemcore.dll


Successfully copied file C:\Users\Terry\AppData\Local\niemiro\Archive\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\wbemcore.dll to C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\wbemcore.dll.


Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\wbemcore.dll
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_0935b76c289e0fd5\wbemcore.dll
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2021-08-21 20:18:24.573
Script hash: Jev4M2yHoX6an1qhejDp2hTLtDpykmQx9uw/33Lyh6w=
----------------------EOF-----------------------


CBS.zip: CBS.zip
 
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4532945
  4. Let me know if it says it was successful or if there are any errors.
 
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