[SOLVED] Windows 7 update problem.

DaveJ3 · Oct 12, 2016

Dear Sirs,

My Windows 7 (64bit) system will not install downloaded updates. Have installed and run the MS Windows Update Troubleshooter which fixed some problems but produced one update error - Ox80070057.

I have tried to do a system restore from a system image (using Windows backup & restore tool) but this fails.
I have downloaded your SFCFix tool, but in view of the programs warnings about malware infections and the sytem restore failure, have not run this yet.
I regularly update and run Avast antivirus (free version) and Malwarebytes, but neither of these indicate a problem.

Thanks in avance for any help you can give.
Dave.

zcomputerwiz · Oct 18, 2016

Hello and Welcome!

Let's start with the System Update Readiness Tool.

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

DaveJ3 · Oct 19, 2016

Please find requested log attached.

zcomputerwiz · Oct 19, 2016

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once SFCFix has finished, run the System Update Readiness Tool again.
When SURT has completed, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

DaveJ3 · Oct 19, 2016

Contents of file as follows: (Please excuse format - I didn't understnad the last part of your intructions -I.e. "put

Code:

tags around the log to break up the text."

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-19 20:07:31.552
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 8
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2016-10-19 20:08:07.058
----------------------EOF-----------------------

::
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c]
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396]

zcomputerwiz · Oct 19, 2016

Looks like something didn't work out.

Please be sure to download the SFCFix zip file here: sfcfix.zip
You do not need to extract the zip file.
Drag the downloaded SFCFix.zip file onto SFCFix.exe

SFCFix should then run the fix script and produce SFCFix.txt on your desktop.

Attach this file (SFCFix.txt) with your reply.

DaveJ3 · Oct 19, 2016

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-10-19 23:49:01.094
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\WorkDave\Desktop\SFCFix.zip [1]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.

Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_a338d8ea2df29efb.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_499a1b14d5902dfc.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_914751ebea0c5702.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.24210.0_none_962753dde6e08635.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_9e58d6f8311e6fc8.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c.
Successfully deleted registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 9 datablocks.
Finish time: 2016-10-19 23:49:04.213
Script hash: HK5AvMkKnmBwbvx017UMKhXi8Qru+LgbtfSd5wwkBDA=
----------------------EOF-----------------------

DaveJ3 · Oct 19, 2016

Have re-run SURT which installed one package.
The contents of its SUR log reads:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-10-20 00:36

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 436
No errors detected

DaveJ3 · Oct 20, 2016

Since carrying out the fix, my system has improved but the Update system is not fully functional.
On shutting down and restarting the computer, Windows update automatically downloaded 17 important updates and installed just a few of them:
The security updates for Microsoft Office (2007) installed, but the security updates for Windows all failed. Although Windows Malicious Software Removal Tool x64 - October 2016 (KB890830) did install.

Since trying this, I have manually re-run Windows update but it does not download any updates in spite of being left to run for several hours.

Hope this helps with the diagnosis and thank you for all your help so far.
Dave.

zcomputerwiz · Oct 21, 2016

Please try following the instructions on this page: https://support.microsoft.com/en-us/kb/3200747

If any of the updates fail to install, please zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

DaveJ3 · Oct 21, 2016

Thanks for your help.
KB3020369 Reported as already installed.
KB3172605 Installation failed. Tried to access CBS log file but get "Access denied" error. Which is strange - not had that error before.
On checking Update history it says:
Installation failed. Error details: Code 80071A91

zcomputerwiz · Oct 24, 2016

Try installing the update that failed again, when it does follow these instructions:

Copy CBS Log

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

DaveJ3 · Oct 24, 2016

Please find attached CBS log

zcomputerwiz · Oct 25, 2016

Code:

2016-10-24 22:02:42, Info                  CSI    0000001c Creating NT transaction (seq 2), objectname [6]"(null)"
2016-10-24 22:02:42, Info                  CSI    0000001d Created NT transaction (seq 2) result 0x00000000, handle @0x560
2016-10-24 22:02:42, Error                 CSI    0000001e (F) STATUS_RM_NOT_ACTIVE #2779245# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = 0, handle = {provider=NULL, handle=0}, da = (FILE_GENERIC_WRITE), oa = @0x130e8b0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[30]"\SystemRoot\WinSxS\pending.xml"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x130e8e0, as = (null), fa = (FILE_ATTRIBUTE_NORMAL), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN_IF, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0190005]
2016-10-24 22:02:42, Error                 CSI    0000001f@2016/10/24:21:02:42.549 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2057): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2016-10-24 22:02:42, Info                  CBS    Succesfully flushed NtfsLog.etl
2016-10-24 22:02:42, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2016-10-24 22:02:44, Error                 CSI    00000020 (F) STATUS_RM_NOT_ACTIVE #2779244# from Windows::Rtl::SystemImplementation::CDirectory::CreateNewFile(...)[gle=0xd0190005]
2016-10-24 22:02:44, Error                 CSI    00000021 (F) STATUS_RM_NOT_ACTIVE #2779176# from Windows::COM::CComponentStore::PendActiveTransaction(...)[gle=0xd0190005]
2016-10-24 22:02:44, Error                 CSI    00000022 (F) HRESULT_FROM_WIN32(6801) #2779168# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Pend(...)[gle=0x80071a91]
2016-10-24 22:02:44, Error                 CSI    00000023 (F) HRESULT_FROM_WIN32(6801) #2779167# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 47 (0x0000002f), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80071a91]
2016-10-24 22:02:44, Error                 CSI    00000024 (F) HRESULT_FROM_WIN32(6801) #2779166# 2596240 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x0000002f, pSink = NULL, disp = 0)
[gle=0x80071a91]

Clear Transactional Logfiles
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good, especially if the computer is not experiencing these exact issues. Do not attempt this fix unless instructed to do so. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it one at a time and press enter after eachone. Type Y and press enter if you are asked "Are you sure?" to any line. Ignore any failure messages, they are perfectly normal and nothing to worry about.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

DaveJ3 · Oct 25, 2016

GSmartControl test completed without error.
No entries highlighted in pink or red in the Attributes report.

zcomputerwiz · Oct 26, 2016

As it is a SSD, I doubt that is the source of the problem anyway :)

Is this machine overclocked?

DaveJ3 · Oct 26, 2016

No. I can send you full spec as text file from Piriform Speccy report if it would help, although I doubt it is a hardware problem as the system is not showing any other problems.

zcomputerwiz · Oct 27, 2016

Ok, let's check with SFC to see if clearing the transaction log files helped.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

DaveJ3 · Oct 27, 2016

Please find attached CBS file.
Dave.

zcomputerwiz · Oct 31, 2016

Looks like clearing the transaction logs didn't help.

chkdsk /f

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

chkdsk /f
Reboot
Download ListChkdskResult.exe (by SleepyDude) from the link below:

https://dl.dropboxusercontent.com/u/12354842/My Tools/ListChkdskResult.exe
Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!

[SOLVED] Windows 7 update problem.

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