Windows 7 - Unable to install SP1

clupus · Oct 20, 2014

Hey guys,

I'm having a hard time installing SP1 on my Windows 7 Ultimate 64bit. Whenever I try, I get the error: 800B0100 Windows Update encountered an unknown error.

I've had this problem in the past, and it was solved by completely removing the language pack PT-BR. I tried to do the same thing this time, but to no avail. This is what I've done so far:

- Using regedit, located this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MUI\UILanguages

- Deleted the PT-BR folder
- Restarted
- Then I was supposed to run LPKSETUP, click on "Uninstall Display Languages" and remove PT-BR. However, when clicking on "Uninstall Display Languages" I get the a Microsoft Visual C++ Runtime Library" error:
"This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

- I've uninstalled all versions of the C++ Runtime Library, downloaded the new files from Microsoft (2005, 2008, 2010) and reinstalled it.
I still get the same error.

- I've run SFCFix.exe. See below the log.
- I'm also attaching the CBS folder.

If you could please help me out with this, it'll be much appreciated.

Thank you!

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-10-20 22:00:15.483
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-10-20 22:05:27.204
----------------------EOF-----------------------

Go The Power · Oct 21, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hello clupus and welcome to the forum.

The error here is from two Windows update packages being corrupt.

Code:

	servicing\packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum
	servicing\packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click Here to download Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

clupus · Oct 22, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hello,

Thanks for following up. I have copied the files and run SURT. From the looks of it, it seems like it's fixed the problem. I'll wait for your further instructions, though. Here's the log files' contents:

Thanks!

*** CheckSUR.log ***
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-22 22:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat Package manifest cannot be validated by the corresponding catalog
(fix) CBS MUM Corrupt CBS File Replaced Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 224
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1
---

*** CheckSUR.persist.log ***
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-19 23:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat Package manifest cannot be validated by the corresponding catalog

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 174
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum
servicing\packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-22 22:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat Package manifest cannot be validated by the corresponding catalog
(fix) CBS MUM Corrupt CBS File Replaced Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 224
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1
---

Go The Power · Oct 23, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

That looks good. Can you please try Windows updater again? If it fails please let me know the error code.

Alex

clupus · Oct 23, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

Still didn't work. This time, this is the error that appeared: code 80073701.

I've looked it up a bit, and it gives me a few suggestions, such as running checksur.exe, uninstalling language packs, and updating Windows installation. I don't want to try anything on my own, so not to spoil your diagnosis.

I'll wait for your instructions, then.

Thanks,

Go The Power · Oct 24, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hello clupus,

Lets take look at the Windows Update log.

Windows Update log

Click on the Start button. Inside the search box type in CMD -> Select CMD

Inside the Command Prompt windows copy and paste the following commands
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
Please go to your desktop and upload WindowsUpdate.txt to OneDrive or Dropbox and

clupus · Oct 24, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

Your message came through truncated. Since I didn't get to see the rest of the message, I uploaded the Windows Update file do Dropbox, so you can take a look here:

https://www.dropbox.com/s/q3tdzjomm2q1kw9/WindowsUpdate.txt?dl=0

Let me know if that's what you need for now.

Go The Power · Oct 24, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Thank you , that was correct :)

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

clupus · Oct 25, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hi,

That didn't work as well as I expected. After running SFC /SCANNOW I got the following message on the CMD prompt:

"Windows Resource Protection did not find any integrity violations."

After that I proceeded to paste the command on the Start menu search box:

cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

when I hit Enter, a CMD window simply flashed briefly, and nothing else happened. No CBS.txt file appeared on my desktop.

I executed the entire process twice, and got the same result. I tried to open the cbs.log file directly from the C:\Windows\Logs\CBS folder, but it said access denied.

I'll wait for the next steps now.

Thanks,

Go The Power · Oct 25, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Try this please.

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

clupus · Oct 25, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Ok, here we go. The entire CBS folder compressed.

Thanks,

Go The Power · Oct 25, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Thanks I found the error:

Code:

2014-10-24 21:57:11, Error                 CSI    000001ab@2014/10/24:23:57:11.244 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2014-10-24 21:57:11, Error                 CSI    000001ac (F) STATUS_SXS_ASSEMBLY_MISSING #581974# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2014-10-24 21:57:11, Error                 CSI    000001ad (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #581859# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = netrndis.inf-LanguagePack, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"pt-BR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [97]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.INF_netrndis", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2014-10-24 21:57:11, Info                  CBS    Failed to pin deployment while resolving Update: INF_netrndis from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-24 21:57:11, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514, Update: INF_netrndis [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-24 21:57:11, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-24 21:57:11, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-24 21:57:11, Info                  CSI    000001ae@2014/10/24:23:57:11.354 CSI Transaction @0x276de0 destroyed
2014-10-24 21:57:11, Info                  CBS    Perf: Resolve chain complete.
2014-10-24 21:57:11, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-24 21:57:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-10-24 21:57:11, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
2014-10-24 21:57:11, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-10-24 21:57:11, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2014-10-24 21:57:11, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2014-10-24 21:57:11, Info                  CBS    Reboot mark refs: 0
2014-10-24 21:57:11, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 75, first merged sequence: 75
2014-10-24 21:57:14, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457923, sample type: Standard
2014-10-24 21:57:14, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2014-10-24 21:57:14, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, original: Absent, target: Staged, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 75, first merged sequence: 75
2014-10-24 21:57:14, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-10-24 21:57:14, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-10-24 21:57:14, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-10-24 21:57:15, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457924, sample type: Standard
2014-10-24 21:57:15, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2014-10-24 21:57:15, Info                  CBS    Enabling LKG boot option
2014-10-24 21:57:15, Info                  CBS    Restored system sleep block state: 0x80000000
2014-10-24 21:57:15, Info                  CBS    Exec: Processing complete.  Session: 30404581_4105434521, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

I should hopefully have a fix for you by tomorrow afternoon (Australia time).

Alex

Go The Power · Oct 27, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

the following fix would repair these files:

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click Here to download Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
}

clupus · Oct 27, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

Thanks for following up. Here are the CheckSUR.log and CheckSUR.persist.log contents, and the link to the CBS.txt file. The copy command didn't work this time either, but I copied cbs.log file and renamed it to .txt.

https://dl.dropboxusercontent.com/u/36988815/CBS.txt

Let me know what the next steps should be.

Thanks,

CheckSUR.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-27 23:30

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 200
No errors detected

CheckSUR.persist.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-19 23:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat Package manifest cannot be validated by the corresponding catalog

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 174
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum
servicing\packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-22 22:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800B0100 servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum servicing\Packages\Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat Package manifest cannot be validated by the corresponding catalog
(fix) CBS MUM Corrupt CBS File Replaced Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7600.16385.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 224
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-27 23:30

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 200
No errors detected

Go The Power · Oct 28, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hello again,

I was hoping SURT would of replaced that file, looks like we will have to do it manually.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Please run SFC again and post the CBS log again.

Thanks

Alex

clupus · Oct 28, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hi,

Here's the content for SFCFix.txt:

Code:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-10-28 23:58:37.829
Using .zip script file at C:\Users\Nelson\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\servicing\Packages


Successfully copied file C:\Users\Nelson\AppData\Local\niemiro\Archive\winsxs\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat to C:\Windows\servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.cat.
Successfully copied file C:\Users\Nelson\AppData\Local\niemiro\Archive\winsxs\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum to C:\Windows\servicing\Packages\Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~pt-BR~6.1.7601.17514.mum.


Successfully restored ownership for C:\Windows\servicing\Packages
Successfully restored permissions on C:\Windows\servicing\Packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-10-28 23:58:38.729
Script hash: J8hviMN8NZ+bseqNk7cbvDDJHJj0WvE8oH1WrWfzSnI=
----------------------EOF-----------------------

And the CBS.log (renamed to CBS.txt) file attached.

Go The Power · Oct 29, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

That worked :), the files are not showing as corrupt anymore. Can you please try and update Windows again?

Alex

clupus · Oct 29, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

Still no success.

Windows Update found an error again: Code 80073701

Any other ideas?

In order to save time, I've attached the Windows Update log. Hope it helps.

Thanks for looking into this.

Cheers,

Go The Power · Oct 30, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey,

Just when I thought I worked it out, this is the first time i have dealt with this error. This is the error below:

Code:

2014-10-29	23:28:43:007	1140	118c	Handler	FATAL: CBS called Error with 0x80073701, 
2014-10-29	23:28:43:007	1140	101c	Handler	FATAL: UH: 0x80073701: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2014-10-29	23:28:43:007	1140	101c	Handler	FATAL: Request generation for CBS update complete with hr=0x80073701 and pfResetSandbox=0 
2014-10-29	23:28:43:007	1140	101c	Handler	FATAL: Error source is 106.
2014-10-29	23:28:43:007	1140	101c	DnldMgr	FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80073701.
2014-10-29	23:28:43:007	1140	101c	DnldMgr	Error 0x80073701 occurred while downloading update; notifying dependent calls.
2014-10-29	23:28:51:742	1140	101c	Agent	*********
2014-10-29	23:28:51:742	1140	d74	AU	>>##  RESUMED  ## AU: Download update [UpdateId = {5DA03162-868E-4567-80A2-D046B3FB1B09}]
2014-10-29	23:28:51:742	1140	101c	Agent	**  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2014-10-29	23:28:51:742	1140	d74	AU	  # WARNING: Download failed, error = 0x80073701
2014-10-29	23:28:51:742	1140	101c	Agent	*************

This might be a bit of trial and error....

Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

First command to enter is wmic logicaldisk get name. you will be given a similar output to:

Code:

X:\Sources>wmic logicaldisk get name
Name
C:
D:
E:
X:

Now when you are in the RE the drive letters will often move around. start with the first letter that was provided in the list and enter in the following command (for this example we will use C:\ as it is the first one)

dir C:\
-This will display all the folders in the root drive of C

Can you see a folder called C:\Windows in list?
-If you can see C:\Windows then run the DISM command as DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

If you can not see the Windows folder move onto the next Drive letter that we obtained with wmic logicaldisk get name and type in dir <DRIVE LETTER> (replace <DRIVE LETTER> with the drive you would like to check), can you see the Windows Folder?
-If yes, enter in the following command DISM /Image:C:\ /Cleanup-Image /RevertPendingActions and changed the C to what ever Drive letter has the Windows folder

Its just a case of going through each drive letter that was produced from the first list until the Windows folder is found then run the DISM command on that drive

clupus · Oct 30, 2014

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hi,

I think that may not have worked as planned. I got a weird message saying the scratch directory size was insufficient. I've attached a screenshot.

In any case, I tried reinstalling SP1 and got the same error. Here's the Windows Update log file as well: https://dl.dropboxusercontent.com/u/36988815/WindowsUpdate.txt

Windows 7 - Unable to install SP1

Member

Attachments

Senior Administrator, Windows Update Expert, Contributor

Member

Senior Administrator, Windows Update Expert, Contributor

Member

Senior Administrator, Windows Update Expert, Contributor

Member

Senior Administrator, Windows Update Expert, Contributor

Member

Senior Administrator, Windows Update Expert, Contributor

Member

Attachments

Senior Administrator, Windows Update Expert, Contributor

Senior Administrator, Windows Update Expert, Contributor

Member

Senior Administrator, Windows Update Expert, Contributor

Member

Attachments

Senior Administrator, Windows Update Expert, Contributor

Member

Attachments

Senior Administrator, Windows Update Expert, Contributor

Member

Attachments