[SOLVED] Windows 7 Ultimate 64bit - Control Panel: Phone and Modem CP corrupted

amadev · Aug 21, 2019

Good day, first time poster here. I ran SFCFix on my Win7 machine and followed the instructions. Here it is:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-21 13:43:22.188
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 169
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-08-21 13:51:14.389
----------------------EOF-----------------------

One of the issues I have is a corruption of the Phone and Modem control panel. A popup box saying " Phone And Modem control panel can not be opened. You may have a problem starting telephony service."
As a result I cannot set up or edit VPNs. Another issue is not being able to create a work group. Not sure if that's related. Anyway the log shows 169 corruptions detected so I guess I've got to start somewhere.

sfc /SCANNOW returned no errors.

HDs have been changed recently (this month BOOT + 2 data drives - 3x seagates 2TB sata) and imaged with Macrium. No errors or corrupted sectors.
Hope you guys can help me get started.
Thanks heaps.

PeterJ · Aug 21, 2019

Hello and welcome,

Step 1:
Copy the file C:\Windows\logs\cbs\cbs.log to your desktop.
Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log in your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

amadev · Aug 21, 2019

PeterJ said:
Hello and welcome,

Step 1:
Copy the file C:\Windows\logs\cbs\cbs.log to your desktop.
Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)

Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).

On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.

Attach this log in your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

Thanks for that Peter. Running the tool now and will provide log files upon completion.

amadev · Aug 21, 2019

PeterJ · Aug 22, 2019

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
You can close any open windows you have as well as the RegBak program now.

amadev · Aug 22, 2019

Thanks again Peter. PMd.

PeterJ · Aug 22, 2019

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

amadev · Aug 22, 2019

PeterJ · Aug 23, 2019

Please just reply in your thread. Do not send a PM until I tell you.
Use the "Preview" and "Post reply" button at the right-bottom in your thread.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

amadev · Aug 23, 2019

Here it is.

PeterJ · Aug 23, 2019

Found the reason why the previous fix didn't work.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

amadev · Aug 23, 2019

Here it is.

PeterJ · Aug 23, 2019

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

amadev · Aug 23, 2019

Here it is.

PeterJ · Aug 23, 2019

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

amadev · Aug 23, 2019

Here's the Fixlog. ACCESS DENIED to some of the keys.

amadev · Aug 23, 2019

Here's the CheckSUR.log.

PeterJ · Aug 24, 2019

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

amadev · Aug 24, 2019

Here's the Fixlog.txt

amadev · Aug 24, 2019

Here's the CheckSUR.log.

[SOLVED] Windows 7 Ultimate 64bit - Control Panel: Phone and Modem CP corrupted

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