Hello and welcome,
Step 1:
Copy the file
C:\Windows\logs\cbs\cbs.log to your desktop.
Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as
Filedropper or
One Drive or
SendSpace and just provide the download link.
Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
- Download SURT for your system. (Windows 7 SP1 x64)
- Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
- On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
- Attach this log in your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)