[SOLVED] Windows 7 SP1 x64 - Error 80073701 when try install KB5037780 2024-05 update on windows

b1Ack · May 18, 2024

Hello!

Got an unexpected error when may monthly rollup updates arrived.
Code 80073701 while try to install KB5037780.
.NET installed fine, but system one refused.
I made all checkups, figured out that there was some corruptions & missing files by CheckSUR, it was fixed, now all is looking good - but error is still there.
All previous updates for every month was installed fine.
Can someone give any suggestions about that ?
I see only one strange thing - sfc /scannow says that there is some errors that wasn't fixed (that happens for years, every time I run it) but in cbs.log is nothing about what exactly it see broken.
ComponentsScanner and SFCFix logs are in CBS zip and also attached.
cbs.zip can't fit here because of its size , put it o mediafire: CBS.

PeterJ · May 18, 2024

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

b1Ack · May 18, 2024

PeterJ said:
Hello and welcome,

Provide the Components Hive

Here it is:

PeterJ · May 18, 2024

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:5035888
Let me know if it says it was successful or if there are any errors.

b1Ack · May 19, 2024

PeterJ said:
Remove Update Manually

wusa /uninstall /KB:5035888
Let me know if it says it was successful or if there are any errors.

There is no error, but information window that says "this update is not installed on this PC". Screenshot is attached.
Text there is in russian, sorry, I'll switch system interface to english on next reboot.
Generally - that is expected, because this is 2024-03 update and currently latest installed one is 2024-04.
And just for information - before creating this thread fixed lot of missed files by CheckSUR. All of them (~750 missing files) was from updates 2024-01 KB5034169, 2024-02 KB5034831, 2024-03 KB5035888, about 250 from each one. CheckSUR was taken ab. 7-8 hrs for first run to see what is missing and ab. 10-12hrs when I put needed packages to folder to let it do all the fixes.

PeterJ · May 19, 2024

I was expecting the message "this update is not installed on this PC".
Please do following now.

FRST Registry Search

Click the Start button and in the search box, type CMD
When you see cmd.exe on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.
Code:
```
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
```
Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB5035888 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

b1Ack · May 19, 2024

PeterJ said:
FRST Registry Search

Copy and paste KB5035888 into the Search box and click the Search Registry button.

When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.

Here it is:

PeterJ · May 20, 2024

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt. This may time a while, so please be patient.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try to install KB5037088 only again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

b1Ack · May 20, 2024

PeterJ said:
Step 1:

Press the Fix button.

The tool will now process fixlist.txt. This may time a while, so please be patient.

When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.

Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try to install KB5037088 only again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

Fixlog is attached.
While Step2 restart system made attempt to install 2024-05 update. And it was successful - look on attached screenshot.
I'm not sure, I steel need to try install 2024-03 one ?
At least for now everything looks good enough.
Can you please tell - what was that ? Previous installation of 2024-03 or next update gone wrong, there was left lot of old components that shouldn'tbe there, and it prevented 2024-05 update from normal install ?

b1Ack · May 20, 2024

By the way, sfc /scannow stil says that there is something wrong and can't fix that. and there is nothing in log, the same as always for a few years :)
Is any way to find what it see wrong ?

PeterJ · May 20, 2024

Great. Looks good now.
No need to install the 2024-03 update.

Can you please tell - what was that ? Previous installation of 2024-03 or next update gone wrong, there was left lot of old components that shouldn'tbe there, and it prevented 2024-05 update from normal install ?

The update KB5035888 failed which caused the installation of KB5037780 to fail also.
Cleaning up the KB5035888 mess cleared the way to re-install KB5035888 successful.

By the way, sfc /scannow stil says that there is something wrong and can't fix that. and there is nothing in log, the same as always for a few years :)

It finds a error with the Windows 7 SP1 update. Nothing to worry about.

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[SOLVED] Windows 7 SP1 x64 - Error 80073701 when try install KB5037780 2024-05 update on windows

b1Ack

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PeterJ

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b1Ack

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PeterJ

Moderator, Windows Update Expert, Security Analyst

b1Ack

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PeterJ

Moderator, Windows Update Expert, Security Analyst

b1Ack

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PeterJ

Moderator, Windows Update Expert, Security Analyst

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b1Ack

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b1Ack

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PeterJ

Moderator, Windows Update Expert, Security Analyst