Windows 7 SP1 update error 80073712

Jack Chau · Jun 19, 2013

Hi,

I get error when updating sp1 windows 7 ultimate. I even follow some help that I read on internet that to install System Update Readiness Tool for Windows7 x64-based system (KB947821). After installation I tried to update sp1 again, I get the same error.

Please help me to fix this problem, thanks in advance.

Jack

Jack Chau · Jun 19, 2013

Hi again,

Here is the log file

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 19.0
2013-06-19 23:45

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x80070026 servicing\Packages\Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1: XB
(fix) CBS MUM Corrupt CBS File Replaced Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-2jan13.cab.
(fix) CBS Paired File CBS File also Replaced Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-2jan13.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Pinned Component Key 0x00000000 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d HKLM\Components\DerivedData\Components
(fix) CSI Missing Pinned Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Missing Identity 0x00000000 identity amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d
(fix) CSI Missing Identity CSI Registry Item Repaired amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d
(f) CSI F Mark Missing 0x00000002 f!amd64_ifc615g6.gpd_3f582a2a82a2b9e4 amd64_prnin003.inf_31bf3856ad364e35_6.1.7600.16385_none_11a5503ce5abb7ec
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_prnin003.inf_31bf3856ad364e35_6.1.7600.16385_none_11a5503ce5abb7ec\f!amd64_ifc615g6.gpd_3f582a2a82a2b9e4: Amd64\IFC615G6.GPD
(f) CSI Missing Pinned Component Key 0x00000000 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b HKLM\Components\DerivedData\Components
(fix) CSI Missing Pinned Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Missing Identity 0x00000000 identity amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b
(fix) CSI Missing Identity CSI Registry Item Repaired amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b
(f) CSI Missing Pinned Component Key 0x00000000 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8 HKLM\Components\DerivedData\Components
(fix) CSI Missing Pinned Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Missing Identity 0x00000000 identity amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8
(fix) CSI Missing Identity CSI Registry Item Repaired amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8
(f) CSI Missing Pinned Component Key 0x00000000 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80 HKLM\Components\DerivedData\Components
(fix) CSI Missing Pinned Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Missing Identity 0x00000000 identity amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80
(fix) CSI Missing Identity CSI Registry Item Repaired amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80
(f) CSI F Mark Missing 0x00000002 f!kernel32.dll.mui amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8\f!kernel32.dll.mui: kernel32.dll.mui
(f) CSI Missing C Mark 0x00000000 c!020a2b1c235..ad16c71fcbb_31bf3856ad364e35_6.1.7601.22125_d522cab52145aa45 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!020a2b1c235..ad16c71fcbb_31bf3856ad364e35_6.1.7601.22125_d522cab52145aa45 successfully added to amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22125_en-us_9bc075d0550900c8
(f) CSI F Mark Missing 0x00000002 f!kernel32.dll.mui amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d\f!kernel32.dll.mui: kernel32.dll.mui
(f) CSI Missing C Mark 0x00000000 c!b8cda4a0fbf..4d31ebb7e3f_31bf3856ad364e35_6.1.7601.18015_9527e8ace7ed428d amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!b8cda4a0fbf..4d31ebb7e3f_31bf3856ad364e35_6.1.7601.18015_9527e8ace7ed428d successfully added to amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.18015_en-us_9b41a8f13be3450d
(f) CSI F Mark Missing 0x00000002 f!kernel32.dll.mui amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b\f!kernel32.dll.mui: kernel32.dll.mui
(f) CSI Missing C Mark 0x00000000 c!8e66cae3915..c2da1ca4722_31bf3856ad364e35_6.1.7601.22177_19da979bdbef51a1 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!8e66cae3915..c2da1ca4722_31bf3856ad364e35_6.1.7601.22177_19da979bdbef51a1 successfully added to amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.22177_en-us_9b8c66c8552fbf2b
(f) CSI F Mark Missing 0x00000002 f!kernel32.dll.mui amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80\f!kernel32.dll.mui: kernel32.dll.mui
(f) CSI Missing C Mark 0x00000000 c!4f1ffe6f187..0d63881ec4e_31bf3856ad364e35_6.1.7601.17965_397cc62fc0ab4309 amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!4f1ffe6f187..0d63881ec4e_31bf3856ad364e35_6.1.7601.17965_397cc62fc0ab4309 successfully added to amd64_microsoft-windows-kernel32.resources_31bf3856ad364e35_6.1.7601.17965_en-us_9b0bc1333c0b9d80

Summary:
Seconds executed: 380
Found 14 errors
Fixed 14 errors
CSI Missing Pinned Component Key Total count: 4
Fixed: CSI Missing Pinned Component Key. Total count: 4
CSI Missing Identity Total count: 4
Fixed: CSI Missing Identity. Total count: 4
CSI Missing C Mark Total count: 4
Fixed: CSI Missing C Mark. Total count: 4
CSI F Mark Missing Total count: 5
Fixed: CSI F Mark Missing. Total count: 5
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1

tom982 · Jun 19, 2013

Hello Jack, welcome to Sysnative!

Can you post the requested logs please?

https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Tom

Jack Chau · Jun 19, 2013

Hi Tom,

Thanks, below are the reqired files.

tom982 · Jun 19, 2013

Hi Jack,

Code:

2013-06-19 23:57:58, Info                  CBS    Exec: Processing complete.  Session: 30305591_3969885168, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

0x80073712 is never a good sign at all, but let's have a look before we speculate any further.

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components (it has no file extension)
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select

Copy Public Link then Paste (Ctrl+V) this link into your next post for me please

Then run this FixIt in aggressive mode: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

Tom

Jack Chau · Jun 19, 2013

Hi Tom,

Here is my dropbox link. Thanks

https://www.dropbox.com/sh/3nzxpch61nl66nu/sF8u8k85DF

Jack

tom982 · Jun 20, 2013

Hi Jack,

In your Public folder, you have these two programs:

Code:

PC cleaner Pro 2013
RegClean Pro

Firstly, they're illegal and secondly, they're dangerous. You should avoid any form of registry cleaners/optimisers at all costs because they have a very bad reputation of deleting keys/values they weren't meant to. I've personally dealt with a thread a few months ago where PC Cleaner Pro completely killed Windows Update by deleting 2088 registry keys and values it shouldn't have.

I would highly recommend you run a repair install to fix this mess: https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

I don't know what damage the registry cleaners have done and PC Cleaner Pro has a history of messing with Windows Update, so it's better to wipe the slate clean.

Tom

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Windows 7 SP1 update error 80073712

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