Windows 7 SP1 not updating

[darrellg]

Hello and thanks in advance for your help.
I cannot get Win 7 sp1 to update successfully on my laptop. It is the 32bit version of Windows 7.

I have been able to make progress with assistance from Microsoft articles and was then drawn to this forum by the following article
https://www.sysnative.com/forums/wi...stall-kb976932-error-code-800704c8-twist.html

To date I have completed the following
1. Run Windows update system readiness tool. It indicated that it was successful.
2. Run sfc /scannow. It indicated that everything was in order
3. Articles that I was reviewing directed me towards cbs.logand checksur.log
4. In the checksur.log I saw the following
2015-08-22 10:59


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.manifest msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8


Summary:
Seconds executed: 1130
Found 1 errors
CSI Manifest All Zeros Total count: 1


Unavailable repair files:
winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.manifest


By typing in the name of the file I came to this forum and looked at the thread I have included earlier in this post.
I notice thet the checksur.persist.log indicates more than one manifest is problematic.

5. I then started using the sfcfix utility.
I think that it has been unable to repair the manifest because of the surt total detected corruption.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-24 22:33:48.246
Microsoft Windows 7 - x86
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-24 22:36:46.477
----------------------EOF-----------------------



6. Then I followed instructions to upload my logs to this forum for your help.
cbs.zip has been uploaded but I do not see it attached to this post.
I would be grateful if you could review them and let me know if the error can be addressed.

many thanks
Darrell.

 

[darrellg]

cbs zip attached

 

[BrianDrab]

Hi and welcome to Sysnative. Thank you for all the information. Please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

---

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

 

[darrellg]

Thanks for the update and instructions.
I have uploaded the two files.

thanks
D.

 

[BrianDrab]

Good, the file replacement was successful.

Now, please perform a Clean Boot and then attempt to install SP1. Let me know how it goes.