[SOLVED] Windows 7 SP1 IE11 failed to install.

Muncubus

Muncubus

Contributor
Joined
Jun 6, 2023
Posts
54
Windows 7 SP1 IE11 failed to install. All other updates installed successful.
I tried to add packages through dism and get errors:
C:\Windows\system32>Dism /online /add-package /packagepath:d:\1\IE11-neutral.Ext
racted.cab

Cистема DISM
Версия: 6.1.7600.16385

Версия образа: 6.1.7601.17514

Обрабатывается 1 из 1 - Добавление пакета Microsoft-Windows-InternetExplorer-Pac
kage-TopLevel~31bf3856ad364e35~x86~~11.2.9600.16428
[================== 32.4% ]
Произошла ошибка - "Microsoft-Windows-InternetExplorer-Package-TopLevel" Ошибка:
0x80073712

Ошибка: 14098

Хранилище компонентов повреждено.

Файл журнала DISM находится по адресу C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>dism /online /cleanup-image /scanhealth :

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.24382
2023-06-06 14:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2310
No errors detected

Folder d:\win7sp1_gdr\ doesn't exist.
Please help.
 

Attachments

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    32-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install IE11 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Done.
1686209391358.png
As I can see error
2023-06-08 10:21:15, Error CSI 0000001f@2023/6/8:07:21:15.512 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
MissingWinningComponentKey on resource [93]"x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16470_none_d2b4e1b5e81500a2"[gle=0x80004005]
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install IE11 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install IE11 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

The downloadlink you provided is not public. Please provide a public one.
 
Attach the file C:\Windows\IE11_main.log when available.
 
Make sure the machine is diconnected from the internet.
Try to install IE11 again.
Does the IE11 installs successful ?
 
PeterJ said:
Make sure the machine is diconnected from the internet.
Try to install IE11 again.
Does the IE11 installs successful ?
Click to expand...
I can not disconnect from internet, because I working on it remotely.
I have tried to install IE from windows update with failure and from standalone installer themes without error, but after restart it does not run correctly (hangs on startup, I can not even check version of it now). After WU reset it's still trying to install IE11 again.
 
I can not disconnect from internet, because I working on it remotely.
Click to expand...
Please provide the instructions to the user to disconnect from the internet, then run the IE11 installer while disconnected.
When the installation is completed reboot the machine.
Next, ask the user to restore the internet connection, login remotely to check and report the result.
 
I'll try... Can you, please, explain the reason of this manipulation? How internet connection affects the installation process of IE?
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2023-07-18 13:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1029
No errors detected
 
Can you, please, explain the reason of this manipulation? How internet connection affects the installation process of IE?
Click to expand...
The installation may download additional files which causes the install failure.

Are updates KB2834140 and KB2670838 successful installed ?
 
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