P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 17, 2019 #282 Did you reinstall Avast ? FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB982018 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
Did you reinstall Avast ? FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB982018 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 17, 2019 #283 was not aware that I was supposed to uninstall AVAST; early messages just asked about the version Attachments SearchReg.txt 200.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #284 was not aware that I was supposed to uninstall AVAST; early messages just asked about the version Click to expand... Sorry for the confusion. Some broken registry items about Avast are listed again. These were removed earlier. Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install the oldest available update and report the result. If it fails, attach the zipped cbs.log to your next reply. Attachments fixlist.txt 1.7 KB · Views: 1
was not aware that I was supposed to uninstall AVAST; early messages just asked about the version Click to expand... Sorry for the confusion. Some broken registry items about Avast are listed again. These were removed earlier. Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install the oldest available update and report the result. If it fails, attach the zipped cbs.log to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 18, 2019 #285 done Attachments CBS.zip 260.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #286 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4284826 Let me know if it says it was successful or if there are any errors. [/list
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4284826 Let me know if it says it was successful or if there are any errors. [/list
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #288 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4284826 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4284826 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 18, 2019 #289 Done Attachments SearchReg.txt 77.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #290 Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install the oldest available update and report the result. If it fails, attach the zipped cbs.log to your next reply. Attachments fixlist.txt 43.2 KB · Views: 1
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install the oldest available update and report the result. If it fails, attach the zipped cbs.log to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 18, 2019 #291 successful - may I proceed w/ next update
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #292 Yes, please report the result and KB number of that update.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 18, 2019 #293 KB 4474419 successfully installed. Now rebooting. May I proceed with next update
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #294 Yes, please report the result and KB number of that update.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 18, 2019 #295 KB 4493472 installed but upon rebooting it failed Also there are 9 uninstalled optional updates; some of which relate to W7 and are older than 3472 CB log CBS.zip
KB 4493472 installed but upon rebooting it failed Also there are 9 uninstalled optional updates; some of which relate to W7 and are older than 3472 CB log CBS.zip
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 18, 2019 #296 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Take a screenshot from the list with optional updates. Read this on how to take a screenshot. Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink. Step 3: Install KB4493472 again and report the result. If it fails, attach the zipped cbs.log to your next reply. Attachments fixlist.txt 208 bytes · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Take a screenshot from the list with optional updates. Read this on how to take a screenshot. Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink. Step 3: Install KB4493472 again and report the result. If it fails, attach the zipped cbs.log to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 18, 2019 #297 The next attempt at installing and rebooting will be done at 6:30 Attachments SCreen.pdf 348.6 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,639 Apr 19, 2019 #299 Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows. After that, try to install KB4493472 again and report the result. If it fails, attach the zipped cbs.log to your next reply.
Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows. After that, try to install KB4493472 again and report the result. If it fails, attach the zipped cbs.log to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 19, 2019 #300 Overview (opening window of updates) of updates says 3472 was successfully installed and the update no longer is present to be installed. However, the history report says it failed. In addition two "new" updates have appeared. They are KB2656356 from 12/29/11 and KB2789645 from 2/12/13 CBS.zip
Overview (opening window of updates) of updates says 3472 was successfully installed and the update no longer is present to be installed. However, the history report says it failed. In addition two "new" updates have appeared. They are KB2656356 from 12/29/11 and KB2789645 from 2/12/13 CBS.zip