[SOLVED] Windows 7 64 bit SP1, Windows Update not working Error 0x80070002

Matty · Jan 27, 2013

Hi i have had this error 0x80070002 for a while now and not sure how to solve it, i have tried various fixits and tried restarted the Windows update service and im getting close to reinstalling Windows 7 as it annoying. I hae Windows 7 with Service Pack 1 installed, i used to have a few BSODs as well, not alot recently as well but not sure if its related or due to something else. I tried Repair install and upgrade option on my Win 7 OEM disk but that didnt work and tried to do it with a ISO copy with SP 1 already on it, had some progress then install stopped had error at the start about a Nvdispc642090.dll, install continued with install then cancelled. :frown6:

jcgriff2 · Jan 27, 2013

Have you tried - http://www.microsoft.com/en-us/download/details.aspx?id=20858

And sfc /scannow - http://support.microsoft.com/kb/929833

tom982 · Jan 27, 2013

Hello Matty and welcome to Sysnative!

In addition to John's excellent advice, could you please follow these instructions:

https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Tom

Matty · Jan 28, 2013

Hi, i have tried the hotfix, it completes and i run the windows update but still fails. The sfc /scannow does not work in admin as i get a message saying Windows Resource Protection could not perform the requested operation. :confused2:

I have included a CBS.zip if thats any help ?

tom982 · Jan 28, 2013

Hi Matty,

Thanks for the CBS folder, it is very helpful! I'm not surprised that SFC failed seeing as you have 4038 errors in your System Update Readiness Tool log, but thanks for the info anyway.

I would like one more file please:

Export COMPONENTS Hive

Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.

RegBak.zip

Right-click on regbak.zip then select Extract all... and extract the files to your Desktop

For 32-bit (x86) editions of Windows, double-click on regbak.exe
For 64-bit (x64) editions of Windows, double-click on regbak64.exe

If you are unsure whether you have x86 or x64 Windows, see here
Without changing any options, click Next. RegBak will now backup all of your registry hives.
Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file (it has no extension) to your Desktop

Note: If the file is not present in this location, check here: C:\Windows\system32\config
Upload this file for me to analyse please, using any of the following options:

Microsoft Skydrive
Dropbox
SendSpace (or any other file-sharing site of your preference)

Tom

Matty · Jan 28, 2013

Theres no file in the windows\regBak\date folder but there are 3 different files in the windows\system32 folder
COMPONENTS (txt file)
COMPONENTS.LOG1 (LOG1 file)
COMPONENTS.LOG2 (LOG2 file)

Not sure what one to upload, the Log1 file looks like the one that was recently modified though (28-01-13 13:00)

tom982 · Jan 28, 2013

Hi Matty,

Does this file exist:

C:\Windows\system32\config\COMPONENTS (it has no file extension)

If so, could you upload this please?

Tom

Matty · Jan 28, 2013

There is one in lowercase components and just says its a file and there is a COMPONENTS which is a txt document

tom982 · Jan 28, 2013

Sorry for the confusion, I was getting the hive name and the file name mixed up, yes the lower case file please!

Tom

Matty · Jan 28, 2013

Hope this works

DRopbox

https://www.dropbox.com/s/xea0a7a05y4lq70/components

This is the zip version from dropbox

https://www.dropbox.com/s/xm5r5prijba2yr2/components.zip

I hope this is the correct file.

niemiro · Jan 29, 2013

Hello Matty :)

We are still looking into your upload. With this many errors, it requires a bit of time to consider whether a fix is possible, and how to go about it.

Thank you for your continued patience,

Richard

Matty · Jan 29, 2013

No worries, thanks for your time and help.

tom982 · Jan 30, 2013

Hi Matty,

Thanks for understanding. Unfortunately I've been very short of time over the past few days, for various reasons, and I was hoping to find time to look at your COMPONENTS hive tonight, but as it's approaching 2:30am, I really need to go to bed.

I will definitely reply to this tomorrow evening though, as soon as my lectures are over :)

Tom

tom982 · Jan 31, 2013

Hi Matty,

As promised, I have looked at your COMPONENTS hive. It's taken absolutely ages to sift through it all, manually modifying the binary to remove all of the various bitflips and embedded nulls, but I've definitely made some progress.

The extent of the corruption is unbelievable, I've never seen anything like it before. Your registry hive has some serious problems and it brings concern to what could have caused this as it is most likely a hardware issue. How old is the computer, out of interest?

I will post a fix for you as soon as possible; that is, if it is possible to fix :)

Tom

Matty · Feb 1, 2013

i got this computer about 1-2 years ago off someone off ebay who installed the operating system for me, i believe the system to be brand new, i have the disk as well, i used to suffer from alot of BSOD, they stoped for a bit then came back, not had any for a while just windows updating not working at the moment so want to correct that first.

tom982 · Feb 1, 2013

Hi Matty,

If I've counted them correctly, there was 23 embedded nulls to fix and at least that again in bitflips, but I've repaired it all now.

Download this file please:

https://dl.dropbox.com/u/16537616/Matty.zip

Extract it to your Desktop.

Rename: C:\Windows\system32\config\COMPONENTS
To: C:\Windows\system32\config\COMPONENTS.bak

If it returns an error, please reboot and try again.

Then copy and paste the COMPONENTS on your Desktop into this folder.

Reboot, run the SURT and upload the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Matty · Feb 1, 2013

just renamed the file, just about to reboot but dont know what you mean by run the SURT

tom982 · Feb 1, 2013

Sorry for the confusion, I thought I had expanded the acronym but I must have forgotten to. The SURT is the System Update Readiness Tool:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2012] from Official Microsoft Download Center

Tom

Matty · Feb 1, 2013

i rebooted computer, tried the SURT but got a BSOD. Something about a IRQ not equal or less than (Cannot remember the wording) and something called a Ntfs.sys caused by address Ntfs.sys+efc08 (i used BlueScreenView to get this info)
computer rebooted, tried starting normally computer went to a chdsk screeen and deleted orphan files then rebooted back to computer desktop normally, at the desktop i got a popup about windows updates are going to be installed on next reboot or something and at bottom right hand side the windows update logo is there and currently at about 13% downlaoded a file so something has happened, i have not ran SURT yet as it crashed before i got to use it, so dont know to run it now or wait till this windows update has finished then run SURT.

tom982 · Feb 1, 2013

Could you post the crash dump files please, located in this folder:

C:\Windows\Minidump

Zip them all up and attach it to your next post.

Let me know what happens to those updates that are installing. When everything has calmed down, try running the SURT again please.

Tom

[SOLVED] Windows 7 64 bit SP1, Windows Update not working Error 0x80070002

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