Windows 2012 R2 - Cannot install .net4.72 or Windows any updates

rolando · May 20, 2020

Team,

I'm unable to install any windows updates or a needed .net 4.72.

The sfc /scannow failed with an error "Windows Resource Protection could not perform the requested operation."
The Dism /Online /Cleanup-Image /RestoreHealth failed with an error "Error: 14098, The component store has been corrupted"
I try to run the SFCFix and checking the store directories. . ., it hung, I let it run for 48hs.
I did a CHKDSK / R and tried again the steps above.

This is a VM, not physical and nothing seems to help.
Attached you can fin my CBS logs. Any help will be appreciated.

Sysnative Windows Update · May 20, 2020

Hi!

Has the RAM on the host been tested?

rolando · May 20, 2020

Hi there,
No, that Host is hosting another 10 VMs and they are running without problems. Do you consider that it is needed?

Sysnative Windows Update · May 20, 2020

Based on the errors I'm seeing, I would test it as this can spread if the RAM is starting to fail.

Test RAM with PassMark MemTest86

rolando · May 20, 2020

I will, It may take me some time since it is all in production and downtime needed to be requested.

rolando · May 20, 2020

Our Sysops turn around my request by moving the VM to another host since they are on a cluster. The VM is currently running on another host and it has been restarted.
I got the same experience as before,

The sfc /scannow failed with an error "Windows Resource Protection could not perform the requested operation."
The Dism /Online /Cleanup-Image /RestoreHealth failed with an error "Error: 14098, The component store has been corrupted"
I try to run the SFCFix and checking the store directories. . ., it hangs.

Please let me know what can be done.

Sysnative Windows Update · May 20, 2020

Please do the following:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

rolando · May 22, 2020

On the following link, you can find my Components file.
COMPONENTS.zip (18.37MB) - SendSpace.com

Rolando

rolando · May 27, 2020

Please let me know if the link is still valid.

Regards
Rolando Ludewig

Sysnative Windows Update · May 27, 2020

Hi!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4103725 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

rolando · May 27, 2020

Thanks!, Attached you can find the SearchReg.txt

Sysnative Windows Update · May 27, 2020

Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Reboot when able and run DISM again. Attach CBS.log if it fails.

rolando · May 27, 2020

The sfc /scannow failed with an error "Windows Resource Protection could not perform the requested operation."
The Dism /Online /Cleanup-Image /RestoreHealth failed with an error "Error: 14098, The component store has been corrupted"

Sysnative Windows Update · May 27, 2020

Please attach CBS.log.

rolando · May 27, 2020

CBS log attached. Thanks!

Sysnative Windows Update · May 28, 2020

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

rolando · May 28, 2020

Attached, you can find the Fixlog. Thanks!

Sysnative Windows Update · May 28, 2020

Thanks. Please run DISM again and attach CBS.log.

rolando · May 28, 2020

The Dism /Online /Cleanup-Image /RestoreHealth failed with an error "Error: 14098, The component store has been corrupted"

Attached is the CBS log

Sysnative Windows Update · May 29, 2020

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