[SOLVED] Windows 11 KB5014697 fails at 98% after rebooting

Berny23 · Jun 23, 2022

I tried my old Win 10 key, but due to too many hardware changes, it didn't work. So, I just bought a new license directly from the Microsoft Store:

Windows 11 activation is now working via my Microsoft account:

I hope you can continue helping me about the Windows Update issue now. :)

Maxstar · Jun 24, 2022

Hi,

Great, please run the .NET Framework tool.

Download the

Microsoft .NET Framework Repair tool and save it to your Desktop.

Right-click on NetFxRepairTool.exe and select Run as Administrator.
Agree with the license terms "I have read and accept the license terms" and click Next.
After checking, the tool will indicate which problems need to be fixed.
Click on Next to continue, when this process is finished click Next.
The tool will now collect the log files... > when completed the following file is created: FixDotNet****.cab.
Click on Finish to close the tool.
Right-click on the file FixDotNet****.cab and choose Send to > Compressed (zipped) folder.
Attach the ZIP file in your next reply.

Berny23 · Jun 24, 2022

Hi, here is the file.

Maxstar · Jun 24, 2022

Hi,

Please perform the following steps, hopefully the event viewer log will show something like this. Maybe a previous update for .NET Framework failed.

Rich (BB code):

Installation Failure: Windows failed to install the following update with error 0x800F0922: 2022-02 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 11 for x64 (KB5009469). (For KB5009469)

1. Click the Start button and in the search box, type Event Viewer.
2. Expand Windows Logs in the left pane, and then select Application.
3. Right-click Application and then select Save All Events As.
4. Name the file eventviewer.evtx and click the Save button.
5. Click the OK button if you see a Display Information window.
6. Zip the *.evtx file and attach it to tour next post.

Berny23 · Jun 24, 2022

Here is the file.

Maxstar · Jun 24, 2022

Please open the event viewer again and export the Setup logs as well.

1. Expand Windows Logs in the left pane, and then select Setup.
2. Right-click Setup and then select Save All Events As.
3. Name the file eventviewer-setup.evtx and click the Save button.
4. Zip this file and attach it to your next post.

Berny23 · Jun 24, 2022

Here is the new file.

Maxstar · Jun 24, 2022

Right-click the start button and choose Run, type optionalfeatures.exe and press enter.
Please try to disable .NET Framework 3.5 (enthalt .NET 2.0 und 3.0).

Berny23 · Jun 24, 2022

I tried it, but I got this error message:

Maxstar · Jun 24, 2022

Please upload the latest CBS log.

Click the Start button and in the search box, type CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
Copy and paste the following command into it, then press enter.
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

Berny23 · Jun 24, 2022

Here is the log file.

Maxstar · Jun 24, 2022

Mmm. I can't open the log file, because it is too large to open with any editor.

1. Run the System File Checker.

Code:

sfc /scannow

2. Upload the complete CBS folder.

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply.

philc43 · Jun 24, 2022

Maxstar said:
Mmm. I can't open the log file, because it is too large to open with any editor.

Hi @Maxstar

You will find the Log reader Klogg to be useful for these large files: About

Maxstar · Jun 24, 2022

Hi,

Thanks, that's a great tool, now I was able to open the log file.

Maxstar · Jun 24, 2022

The log file from post #31 shows only the following unknown errors.

Rich (BB code):

2022-06-24 11:54:54, Info                  CBS    Onesettings value for fDisableScavenge: 1
2022-06-24 11:54:54, Info                  CBS    Failed to get the onesettings value for DISABLEAUTODEEPSCAVENGE. [HRESULT = 0x83750009 - Unknown Error]
2022-06-24 11:54:54, Info                  CBS    Onesettings value for fDisableAutomaticDeepScavenge: 0
2022-06-24 11:54:54, Info                  CBS    Failed to get the onesettings value for FORCEMANUALSCAVENGE. [HRESULT = 0x83750009 - Unknown Error]
2022-06-24 11:54:54, Info                  CBS    Onesettings value for fForceManualScavenge: 0
2022-06-24 11:54:54, Info                  CBS    Maint: Disabling scavenge because of onesettings.

@Berny23
Were you able to run the System File Checker, hopefully the new CBS log provide some more info?

Berny23 · Jun 24, 2022

I ran the file checker, it says everything is fine. Here is the new CBS folder: Download 08pyx506q3ct

Maxstar · Jun 24, 2022

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
Copy and paste the following command line and press Enter.

Code:

reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection" "%userprofile%\desktop\regexp.txt"

When finished, a logfile called regexp.txt is saved on your desktop.
Post the logfile as attachment in your next reply.

Berny23 · Jun 24, 2022

Here is the file.

Maxstar · Jun 24, 2022

Please do the following to remove the "AllowTelemetry" value that can only be used on Enterprise versions of windows. Maybe this value was triggering the previous (unknown) errors in the CBS log.

Open a elevated command prompt and run the command below, post the result in your next post.

Code:

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection" /v "AllowTelemetry" /f

Berny23 · Jun 24, 2022

[SOLVED] Windows 11 KB5014697 fails at 98% after rebooting

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