[SOLVED] Windows 11, Image Files Are Missing

NightmareNear · Sep 25, 2024

Dism Error: 0x800f081f (The source files could not be found.)

SFC (Windows Resource Protection found corrupt files but was unable to fix some of them.)
Malwarebytes found Trojan Downloader and my PC freeze when I try to restart

Corday · Sep 25, 2024

Moved from Windows Update. Please follow these instructions: Malware Removal Posting Instructions

NightmareNear · Sep 25, 2024

Okay here are my attachments from the scan.

Corrine · Sep 26, 2024

As @NightmareNear completed the malware removal process at the MBAM forum, this help request has been moved here for assistance.

Maxstar · Sep 26, 2024

Please provide the CBS logs, to look at error 0x800f081f - maybe it involves only some missing files or remnants into the registry.

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

NightmareNear · Sep 26, 2024

Alright, here you go.

Maxstar · Sep 26, 2024

1. The missing file is a part of an very early preview build (22621.607) KB5017389
2. Your system is up-to-date; Platform: Microsoft Windows 11 Home Version 23H2 22631.4169

So please do the following:

1. Start the

Command Prompt as administrator.

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2.Right-click on the file

FRST.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

22621.607;KB5017389

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

NightmareNear · Sep 26, 2024

Here it is.

Maxstar · Sep 26, 2024

I'll need to rebuild an VM to see if I can find the missing file?

Rich (BB code):

2024-09-24 17:46:13, Info                  CBS    (p)	CSI Payload Corrupt	(n)			msil_system.web.extensions_31bf3856ad364e35_10.0.22621.607_none_4160debbaeaa9508\System.Web.Extensions.dll
2024-09-24 17:46:13, Info                  CBS    Repair failed: Missing replacement payload.

NightmareNear · Sep 26, 2024

Alright, take your time, and thanks for your help.

Maxstar · Friday at 3:52 AM

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

NightmareNear · Friday at 4:54 AM

Can not get DISM to run do I have to do it through the Command prompt?

Maxstar · Friday at 4:56 AM

Yes, you'll need to run it in an elevated command prompt.

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.

Code:

DISM /online /cleanup-image /RestoreHealth

Take a screenshot of the commandprompt window and paste it into your next reply.

NightmareNear · Friday at 11:34 AM

Here you go.

Maxstar · Friday at 11:40 AM

This looks good, please attempt to update again to see if an new .NET framework update is available?

NightmareNear · Friday at 1:03 PM

Sure thing will do that when I get home from work. Hopefully shutting down my computer is not a problem.

Maxstar · Friday at 1:18 PM

No, a reboot or shut down of the system is not a problem at all.

NightmareNear · Friday at 10:27 PM

This is what I see for Windows

Maxstar · Saturday at 4:01 AM

Hi,

Only a preview update is available, but there is no need to install such updates. They are just beta releases of the upcoming Cumulative Update which will be relesed on Patch Tuesday.

But if everything is up and running we can mark this thread as solved.

NightmareNear · Saturday at 10:49 AM

Thanks

[SOLVED] Windows 11, Image Files Are Missing

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