Windows 11 24H2 (OS Build 26100.2314), Windows Update 2025-02 CU error 0x800f0984

[mrobert]

We are experiencing this error on hundreds of our recently upgrading Windows 11 computer.
Most are Microsoft Surface Laptop 3 with Intel CPU laptops, but we're also having the issue on some HP ProDesk destkops.

We have been experiencing Windows Update issues for years now in Windows 10 and now in Windows 11.
We manage updates through ConnectWise Automate Patch Manager, but we also have access to the Windows Update UI on each computer.

A solution for this particular computer would be great, but we are really hoping for something that might be applicable on a larger scale.
Thanks in advance for your help and support!

Step #1: SFC /scannow
"found corrupt files but was unable to fix some of them."


Step #2: DISM /RestoreHealth
"The source files could not be found.
I have previously tried running all variations of /RestoreHealth with the /Source and /LimitAccess arguments using Windows 11 ISO "install.wim" file and the "install.esd" file from a USB drive create through Media Creation Tool.


Step #3: ComponentScanner
See attached ComponentScanner.txt

Step #4: CBS Folder
See attached CBS.zip

 

[Windows Update Bot]

Hi @mrobert,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team