Windows 11 23H2 (OS Build 22631.4460) - Cannot update - Error code 0x80004002

[sashaflyx]

Hi.
I came across this forum and was surprised by the amount of work you guys do to help us poor folks who got stuck with these weird Windows Update issues.
I am part of a company's internal IT team. We are managing all Windows devices with Intune with Autopatch. Since November, around 140 devices (out of 400) have stopped receiving cumulative updates. I couldn't find the root cause, and I opened multiple tickets to Microsoft, but never received any real solution.
Here's the summary of errors I could see:
74 devices with error “ClientUpdateAlert: DownloadIssue” | error code 0x80004002
1 device with an error “ClientUpdateAlert: InstallIssue “ | error code 0x8007007e
4 devices with an error “ClientUpdateAlert: DownloadIssue” | error code 0x800700c1
1 device with an error “ClientUpdateAlert: WUFileCorruption” | error code 0x80070570
3 devices with no errors/error codes but with ClientState set to “Failed”
14 devices with no errors/error codes but with ClientState set to “Cancelled”
7 devices with an alert “ClientUpdateAlert: DeviceDiagnosticDataNotReceived.”

I see you provide help for one device per post, but I wonder if I could do anything (even by myself) to have a solution for all these devices.
I am attaching logs for one device with this error: 0x80004002
Windows 11 23H2 (OS Build 22631.4460)
sfc /scannow returns: “Windows Resource Protection could not start the repair service”
DISM /Online /Cleanup-Image /RestoreHealth fails to launch with error: 0x80004002 – E_NOINTERFACE
Attempted to upgrade with ISO, Windows 11 Installer tool, Reset this PC (internal Windows tool)

 

[Windows Update Bot]

Hi @sashaflyx,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[sashaflyx]

Hi @Maxstar
I attached the log (it looks empty, though).
Regards,

 

[Maxstar]

Hi,

Please download the file Fixlist.txt from post #3 again and perform the same steps.

 

[sashaflyx]

Hi @Maxstar
Done. Thank you.

 

[Maxstar]

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth