[SOLVED] Windows 10 update problems

GobGirl · Jan 4, 2016

Hi,

since upgrading from windows 8.1 to windows 10 a few months ago, I have had problems with my Acer laptop. It has become slow, unresponsive & prone to freezing. Apps are slow to open IF at all, Internet explorer gets very easily bogged down when multiple tabs are open.
Adobe reader will no longer open PDF documents I get an error message saying 'invalid value for registry'
I have also been getting DISM Error: 0x800f081f

These problems don't seem to be going away.
sfc/scannow checks I have performed have revealed I have corruptions, this took hours to perform.
I have run DISM command which also say I have corruptions but all my attempts to repair these so far have been unsuccessful. :huh:
DISM check health scans said 'the component store is repairable'.

I have copied the CBS folder this is attached for your perusal.
I have also run the sfc/fix tool BUT there still appears to be problems that were NOT able to be fixed.
I have copied the log file below for this:

No new update is available at this time.

Processing directive 1 of 1 (AutoAnalysis::)
Checking store directories . . .
Checking CBS.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

Due to the nature of your corruptions, scan times have been extended by
approximately 15-20 minutes. Please be patient and allow the operation to
complete.

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0
[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Any assistance you can offer would be much appreciated. :thumbsup2:

Kind Regards

zcomputerwiz · Jan 6, 2016

Looks like it's one corrupt file:

Code:

=================================
Checking System Update Readiness.

(p)	CSI Payload Corrupt			amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

Summary:
Operation: Detect only 
Operation result: 0x0
Last Successful Step: CSI store detection completes.
Total Detected Corruption:	1
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	1
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 3845 seconds.

2015-12-18 21:12:11, Info                  CSI    00000005 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png do not match actual file [l:130{65}]"FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png" :
  Found: {l:32 b:TFVaPYuD+AwuDQtkd2noIUjr5+J4EdCmMnfW9hq6+7w=} Expected: {l:32 b:HoHs2DQP65XHyrmCqdaQy8OtzCp18lNxn9OKTA7amD8=}

Let's replace it and then check with DISM to make sure the problem is resolved.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

GobGirl · Jan 11, 2016

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-11 17:34:55.755
Microsoft Windows 8.1 - amd64
Using .zip script file at C:\Users\Amanda\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

Successfully copied file C:\Users\Amanda\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png to C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png.

Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-11 17:35:02.532
Script hash: qK+clx7zaQmg6Kn0mET0scdet3kgTvUzmYpaaUfQI5Q=
----------------------EOF-----------------------

GobGirl · Jan 11, 2016

Hi,

Thanks for your help so far!

My previous reply above contained the SFCFix file.

Attached to this reply is the CBS log you have requested.

In addition to the problem you are assisting me with........
I now seem to have another problem possibly caused by yet again a Windows 10 update.

I am unable to open Internet Explorer. The IE window tries to open but then closes. I am ONLY able to connect to the internet via Microsoft Edge.
Whilst troubleshooting the problem the following message was displayed:
Problem found: Windows could not automatically detect this network's Proxy settings.

My wi-fi connection seems okay. I have tried some quick fixes to rectify the problem like resetting Internet Explorer settings, checked proxy server settings, checked TCP/IP settings & disabled firewall & antivirus software. But still IE will NOT open. :banghead:
Any advice you have would be much appreciated.

Many thanks

zcomputerwiz · Jan 11, 2016

Code:

=================================
Checking System Update Readiness.

(p)	CSI Manifest Corrupt	(Fixed)	amd64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16643_none_33a3afcd0439c6c7
(p)	CSI Manifest Corrupt	(Fixed)	wow64_adobe-flash-for-windows_31bf3856ad364e35_10.0.10240.16643_none_3df85a1f389a88c2
(p)	CSI Payload Corrupt			amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png
Repair failed: Missing replacement payload.

Summary:
Operation: Detect and Repair 
Operation result: 0x800f081f
Last Successful Step: Entire operation completes.
Total Detected Corruption:	3
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	2
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	1
Total Repaired Corruption:	2
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	2
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 1860 seconds.

Looks like the replacement didn't work.

Let's run the same script to attempt the replacement again:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment 18382

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

GobGirl · Jan 11, 2016

SFCFix version 2.4.5.0 by niemiro.
Start time: 2016-01-11 21:16:35.688
Microsoft Windows 8.1 - amd64
Using .zip script file at C:\Users\Amanda\Desktop\SFCFix.zip [1]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

WARNING: File C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png was not backed up as that would replace the current backup.

Successfully copied file C:\Users\Amanda\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png to C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png.

Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windowsfeedback.appxmain_31bf3856ad364e35_10.0.10240.16384_none_53fc09d729213cbc\FeedbackAppList.targetsize-80_altform-unplated_contrast-black.png

PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-11 21:16:38.782
Script hash: qK+clx7zaQmg6Kn0mET0scdet3kgTvUzmYpaaUfQI5Q=
----------------------EOF-----------------------

zcomputerwiz · Jan 11, 2016

DISM returned an access denied error. Please try restarting your computer and then running DISM again.
When DISM has completed, zip and attach the CBS log with your reply.

GobGirl · Jan 11, 2016

Latest CBS LOG attached.

regards

zcomputerwiz · Jan 12, 2016

Code:

=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 2112 seconds.

Excellent. The corrupt file was successfully replaced.

I am unable to open Internet Explorer. The IE window tries to open but then closes.

Was there any new software installed around the date that this problem started?

GobGirl · Jan 13, 2016

Thrilled that the corrupt file has now been replaced....your help to resolve the problem is really appreciated!! :dance:

Re: IE - I can't get my head around this strange problem. To answer your question, no new software has been installed recently.
I received a windows update around the same time which I uninstalled thinking this could be the cause??? I also received a McAfee antivirus update but to be honest I haven't had any problems with previous McAfee updates so I didn't think this was to blame.

A re boot didn't work......so the following day I booted up and tried unpinning the IE shortcut from the desktop and the taskbar. When I repinned them and tried to open them 'Hey presto' it was back up and going!!!

My joy was short lived however as after putting my laptop in sleep mode for a few hours when I next tried to open IE using both the desktop and taskbar shortcuts the problem had returned. I tried unpinning and repinning like before but this time that didn't work. :confused2:

Strangely today I have switched on my laptop and amazingly I can open IE.
I can't understand why this problem is intermittent. I haven't changed any settings and have only been using the laptop for internet browsing recently. I have never had this problem in the past.

Any suggestions?? :noidea:

Thanks

zcomputerwiz · Jan 13, 2016

There are some odd issues that can occur with sleep mode (and are usually resolved by restarting Windows), so it might just be a fluke.

Is Windows Update working for you?

GobGirl · Jan 13, 2016

Yes it appears to be working fine. All but one of several windows updates were successfully installed today.
I'm hoping my system is okay now as I'd like to create a USB recovery drive but have been eager to resolve the file corruption problem first.
Thanks again for your help with this.

zcomputerwiz · Jan 14, 2016

Very good. :thumbsup2:

I'll mark the thread solved. If you encounter any problems, please post back and I will continue to assist you.

[SOLVED] Windows 10 update problems

GobGirl

Member

zcomputerwiz

Windows Update Expert

GobGirl

Member

GobGirl

Member

zcomputerwiz

Windows Update Expert

GobGirl

Member

zcomputerwiz

Windows Update Expert

GobGirl

Member

zcomputerwiz

Windows Update Expert

GobGirl

Member

zcomputerwiz

Windows Update Expert

GobGirl

Member

zcomputerwiz

Windows Update Expert