D David_C Member Joined May 12, 2020 Posts 16 May 12, 2020 #1 Hello all, I have been trying to update my Windows 10 Home Version 1607(legitimate) for ages now. Some of the programs I would like to install require a newer update and I keep getting "Error 0x8007007e" every time I try. I have followed various websites advice and nothing seems to work. Is there any way to update Windows without the need to start over? Thanks so much!
Hello all, I have been trying to update my Windows 10 Home Version 1607(legitimate) for ages now. Some of the programs I would like to install require a newer update and I keep getting "Error 0x8007007e" every time I try. I have followed various websites advice and nothing seems to work. Is there any way to update Windows without the need to start over? Thanks so much!
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 12, 2020 #2 Hi Welcome to sysnative. Please follow the windows update forum posting instructions and we can take a look for you.
Hi Welcome to sysnative. Please follow the windows update forum posting instructions and we can take a look for you.
D David_C Member Joined May 12, 2020 Posts 16 May 12, 2020 #3 Thank you so much! The SFC Scan was unsuccessful. It performed 89% of the verification and then said "Windows Resource Protection could not perform the requested operation." The SFCFix tool may have also been unsuccessful. Here is what is in the log file: SFCFix version 3.0.2.1 by niemiro. Start time: 2020-05-12 18:23:04.695 Microsoft Windows 10 Build 14393 - amd64 Not using a script file. SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception. Currently storing 0 datablocks. Finish time: 2020-05-12 18:26:57.168 ----------------------EOF----------------------- I hope everything you need to help me is here. Let me know what else I can do :) Attachments CBS.zip 3.5 MB · Views: 3
Thank you so much! The SFC Scan was unsuccessful. It performed 89% of the verification and then said "Windows Resource Protection could not perform the requested operation." The SFCFix tool may have also been unsuccessful. Here is what is in the log file: SFCFix version 3.0.2.1 by niemiro. Start time: 2020-05-12 18:23:04.695 Microsoft Windows 10 Build 14393 - amd64 Not using a script file. SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception. Currently storing 0 datablocks. Finish time: 2020-05-12 18:26:57.168 ----------------------EOF----------------------- I hope everything you need to help me is here. Let me know what else I can do :)
D David_C Member Joined May 12, 2020 Posts 16 May 13, 2020 #4 Is there anything else I need to send you?
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 13, 2020 #5 Hi That's all i need at the moment, thanks. I'll get back to you shortly with next instructions.
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 15, 2020 #6 Hi Apologies for the delay. Please do the following. SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text. Attachments SFCFix.zip 113.2 KB · Views: 2
Hi Apologies for the delay. Please do the following. SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.
D David_C Member Joined May 12, 2020 Posts 16 May 15, 2020 #7 Hello, Here is the contents of the file. <SFCFix version 3.0.2.1 by niemiro. Start time: 2020-05-15 18:40:57.894 Microsoft Windows 10 Build 14393 - amd64 Using .zip script file at C:\Users\wire_\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll Failed to backup file C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll with error code 0x25D. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll. Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.2.1 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2020-05-15 18:40:58.651 Script hash: DZ5dRxEW9CtJ41hkfdyTXGsqCJxaxYByXMRRRR53pZ8= ----------------------EOF-----------------------/>
Hello, Here is the contents of the file. <SFCFix version 3.0.2.1 by niemiro. Start time: 2020-05-15 18:40:57.894 Microsoft Windows 10 Build 14393 - amd64 Using .zip script file at C:\Users\wire_\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll Failed to backup file C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll with error code 0x25D. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll. Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-d..directplay4-payload_31bf3856ad364e35_10.0.14393.953_none_3e19d5cf6dbf751a\dplayx.dll PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.2.1 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2020-05-15 18:40:58.651 Script hash: DZ5dRxEW9CtJ41hkfdyTXGsqCJxaxYByXMRRRR53pZ8= ----------------------EOF-----------------------/>
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 15, 2020 #8 Hi Please do the following. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Note: If the file is too large to upload, use a file sharing service like Sendspace and paste the link here.
Hi Please do the following. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Note: If the file is too large to upload, use a file sharing service like Sendspace and paste the link here.
D David_C Member Joined May 12, 2020 Posts 16 May 15, 2020 #9 Hello, Here is the file for you. Attachments cbs.txt 4.1 MB · Views: 2
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 15, 2020 #10 Hi Please do the following. Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
Hi Please do the following. Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
D David_C Member Joined May 12, 2020 Posts 16 May 15, 2020 #11 Hello, Here is the link for you COMPONENTS.zip
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 16, 2020 #12 Hi Please do the following. SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text. Attachments SFCFix.zip 512.2 KB · Views: 2
Hi Please do the following. SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.
D David_C Member Joined May 12, 2020 Posts 16 May 16, 2020 #13 Hi, Here is the results for you. </> SFCFix version 3.0.2.1 by niemiro. Start time: 2020-05-16 22:28:27.551 Microsoft Windows 10 Build 14393 - amd64 Using .zip script file at C:\Users\wire_\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll. Failed to copy file C:\Users\wire_\AppData\Local\niemiro\Archive\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e\SSShim.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e\SSShim.dll with error code ERROR_ACCESS_DENIED. Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e PowerCopy:: directive failed to complete successfully. Failed to process all directives successfully. SFCFix version 3.0.2.1 by niemiro has completed. Currently storing 6 datablocks. Finish time: 2020-05-16 22:28:28.737 Script hash: iQrXDO3sBRHM4kaeVK6CZG0MLQBqOL2A+KsxIyzhSs0= ----------------------EOF----------------------- </>
Hi, Here is the results for you. </> SFCFix version 3.0.2.1 by niemiro. Start time: 2020-05-16 22:28:27.551 Microsoft Windows 10 Build 14393 - amd64 Using .zip script file at C:\Users\wire_\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll. Successfully copied file C:\Users\wire_\AppData\Local\niemiro\Archive\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll. Failed to copy file C:\Users\wire_\AppData\Local\niemiro\Archive\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e\SSShim.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e\SSShim.dll with error code ERROR_ACCESS_DENIED. Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-grouppolicy-gptext_31bf3856ad364e35_10.0.14393.0_none_08a59c81ed5c0347\gptext.dll Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-g..policy-admin-gpedit_31bf3856ad364e35_10.0.14393.0_none_9f87fc8cc33c9bb6\gpedit.dll Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-fde_31bf3856ad364e35_10.0.14393.0_none_7961cb6dba00650a\fde.dll Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-fdeploy_31bf3856ad364e35_10.0.14393.1532_none_f92b6662f312dd9f\fdeploy.dll Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-packagemanager_31bf3856ad364e35_10.0.14393.0_none_1a4c2f9709f6ea0e PowerCopy:: directive failed to complete successfully. Failed to process all directives successfully. SFCFix version 3.0.2.1 by niemiro has completed. Currently storing 6 datablocks. Finish time: 2020-05-16 22:28:28.737 Script hash: iQrXDO3sBRHM4kaeVK6CZG0MLQBqOL2A+KsxIyzhSs0= ----------------------EOF----------------------- </>
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 17, 2020 #14 Hi Please do the following. GSmartControl Follow the instructions below to check your SMART status with GSmartControl: Download the portable version of GSmartControl and save it on your Desktop; Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program. Identify your drive in the list (if recognized by the tool), and hover your mouse over it. You should see something called: SMART status. It will either read: Enabled, in which case you should do the following: Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name); Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply; Please note: If the SMART Status reads: Unsupported, stop and let me know.
Hi Please do the following. GSmartControl Follow the instructions below to check your SMART status with GSmartControl: Download the portable version of GSmartControl and save it on your Desktop; Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program. Identify your drive in the list (if recognized by the tool), and hover your mouse over it. You should see something called: SMART status. It will either read: Enabled, in which case you should do the following: Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name); Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply; Please note: If the SMART Status reads: Unsupported, stop and let me know.
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 18, 2020 #16 Hi When you ran the GSmartControl did you have any entries on the attributes tab highlighted in red or pink?
Hi When you ran the GSmartControl did you have any entries on the attributes tab highlighted in red or pink?
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 19, 2020 #18 Hi Please do the following. Step#1 - ChkDsk Scan/Repair 1. Right-click your Start button and select Command Prompt (Admin). Answer Yes to allow if the User Account Control dialog comes up. 2. You should now have a black window open that you can type in to. 3. Please type chkdsk /r and then press enter. Note: There is a space after the command chkdsk and before the forward slash 4. You will get a prompt telling you chkdsk cannot run because the volume is in use. Answer Y and hit enter to schedule the run at next boot. Reboot your machine. 5. Chkdsk will start to run. Please allow it to finish. You will know it is running when you see text as follows. 6. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step. 7. Right-click this file and select Run as administrator (Allow if prompted) and a text file will open (and also be saved on the desktop as ListChkdskResult.txt). Please copy the contents of this file and paste into your next post.
Hi Please do the following. Step#1 - ChkDsk Scan/Repair 1. Right-click your Start button and select Command Prompt (Admin). Answer Yes to allow if the User Account Control dialog comes up. 2. You should now have a black window open that you can type in to. 3. Please type chkdsk /r and then press enter. Note: There is a space after the command chkdsk and before the forward slash 4. You will get a prompt telling you chkdsk cannot run because the volume is in use. Answer Y and hit enter to schedule the run at next boot. Reboot your machine. 5. Chkdsk will start to run. Please allow it to finish. You will know it is running when you see text as follows. 6. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step. 7. Right-click this file and select Run as administrator (Allow if prompted) and a text file will open (and also be saved on the desktop as ListChkdskResult.txt). Please copy the contents of this file and paste into your next post.
D David_C Member Joined May 12, 2020 Posts 16 May 20, 2020 #19 ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013 ------< Log generate on 2020-05-20 1:08:04 PM >------ No Events found for Winlogon, Chkdsk or Wininit! I ran chkdsk /r from 8am until 1pm. It sat at 11% for a long while and then finished.
ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013 ------< Log generate on 2020-05-20 1:08:04 PM >------ No Events found for Winlogon, Chkdsk or Wininit! I ran chkdsk /r from 8am until 1pm. It sat at 11% for a long while and then finished.
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 May 20, 2020 #20 Hi I would like to have a look at youer event viewer logs. Please see this link and follow all the steps for method 2: Export as a CSV and zip all the files. As this file will likely be too large to attach to your reply, please upload this file to a file sharing service of your choice and provide the link in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace.
Hi I would like to have a look at youer event viewer logs. Please see this link and follow all the steps for method 2: Export as a CSV and zip all the files. As this file will likely be too large to attach to your reply, please upload this file to a file sharing service of your choice and provide the link in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace.