Windows 10 stuck on feature update

KaleBuddy · Apr 24, 2019

I have a PC that is running windows 10 enterprise with build 1703 that will not update and seems stuck on feature updates for 1709 1803 and 1809. I'm unable to get SFC or CHKDSK to run no matter what I try, SFC always stops at 15 % with the error "Windows Resource Protection could not perform the requested operation." I've attached the CBS logs if you would like anything else please let me know. Any thoughts or suggestions?

Sysnative Windows Update · Apr 25, 2019

Hello and welcome!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

KaleBuddy · Apr 25, 2019

Looks like the extended self-test passed.

Sysnative Windows Update · Apr 25, 2019

Let me see the attributes tab.

KaleBuddy · Apr 26, 2019

Sysnative Windows Update · Apr 26, 2019

What happens when you try chkdsk?

KaleBuddy · Apr 26, 2019

It will only run during reboot, it seems to complete but will not from inside windows. I still can not run SFC past 15% after the CHKDSK

Sysnative Windows Update · Apr 26, 2019

Please run this and attach the resulting file here.

KaleBuddy · Apr 26, 2019

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 4/26/2019 2:41:46 PM >------
Category: 0
Computer Name: ISS-NOC-01.ahern.com
Event Code: 1001
Record Number: 11334717
Source Name: Microsoft-Windows-Wininit
Time Written: 04-24-2019 @ 17:40:48
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
408320 file records processed.

File verification completed.
25953 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...
480720 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Cleaning up 2161 unused index entries from index $SII of file 0x9.
Cleaning up 2161 unused index entries from index $SDH of file 0x9.
Cleaning up 2161 unused security descriptors.
Security descriptor verification completed.
36201 data files processed.

CHKDSK is verifying Usn Journal...
36137144 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

482994175 KB total disk space.
65131532 KB in 126762 files.
108052 KB in 36202 indexes.
0 KB in bad sectors.
538723 KB in use by the system.
65536 KB occupied by the log file.
417215868 KB available on disk.

4096 bytes in each allocation unit.
120748543 total allocation units on disk.
104303967 allocation units available on disk.

Internal Info:
00 3b 06 00 41 7c 02 00 30 fd 04 00 00 00 00 00 .;..A|..0.......
a6 00 00 00 3a 82 00 00 00 00 00 00 00 00 00 00 ....:...........

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------

Sysnative Windows Update · Apr 29, 2019

Did ChkDsk run successfully?

KaleBuddy · Apr 29, 2019

Yes, it completed 100% during the reboot

Sysnative Windows Update · Apr 29, 2019

Was this a cloned system maybe?

KaleBuddy · Apr 29, 2019

Yes, we use Microsoft MDT to image our systems

Sysnative Windows Update · Apr 29, 2019

Then that might have been the issue that caused the errors if the old drive was starting to go bad.

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