[SOLVED] Windows 10 Pro - update error

DrFirestone · Mar 22, 2023

Hi,

I've been experiencing an issue with one of Windows 10 machines on my network:

After a while it goes like this:

I have some other Windows 10 Pro workstations on my network (domain) with exactly same policies applied and no issues...

I have set up a WSUS server to see whether that would help, but no luck whatsovever.

Dism /Online /Cleanup-Image /ScanHealth or sfc /scannow do not show any errors...

Maxstar · Mar 23, 2023

Hi,

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply.

Export the Windows Update log

Right-click on the Start button and click Windows PowerShell (Admin).
Copy and paste the following command into it, press enter afterwards

Code:

Get-WindowsUpdateLog

Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Attach the logfile WindowsUpdate.log to your next reply.

DrFirestone · Mar 23, 2023

Hi Maxstar,

Thanks for helping out again. I'm sending the logs.

Maxstar · Mar 23, 2023

Hi,

Please run the following command in an elevated command prompt, attach Services.txt to your next post.

Code:

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

DrFirestone · Mar 23, 2023

I'm sending the file.

Maxstar · Mar 23, 2023

Code:

Background Intelligent Transfer Service                                             BITS                                       Manual     Stop Pending

Please perform the following steps to check the BITS service.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

DrFirestone · Mar 23, 2023

File attached.

Maxstar · Mar 23, 2023

This looks good, but another service (DoSvc) is missing, perform the following steps to add this service back to the system.

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards, reboot the system and provide a new export of the services with the following command.

Code:

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

DrFirestone · Mar 23, 2023

Files attached - the update error is still present.

Maxstar · Mar 23, 2023

The DoSvc service is still missing, please peform the following steps.

Open the startmenu and type gpedit.msc and press enter.
Navigate to: Computer Configuration > Administrative Templates > Windows Components > Windows Update.
Please provide a screenshot of this Window in your next post.

DrFirestone · Mar 23, 2023

Yes, I noticed there was a policy in place that disabled DoSvc...

I removed it and it seems to work now!

It's a bit weird, I suspected at some point that it might possibly be the reason behind this issue, but I have some other Windows 10 system in the network with the same policy applied and updates worked there with no problems...

Maxstar · Mar 23, 2023

Great, which policy have you changed under Windows Update or the following policy under DO?

Computer Configuration > Administrative Templates > Windows Components > Delivery Optimization > Download Mode?

DrFirestone · Mar 23, 2023

The highlighted option was set to "disabled"...

I remember considering to clear this setting, but the other Windows 10 machine in the same group was not affected by it, so I forgot about it thinking it must be something else...

Maxstar · Mar 23, 2023

Thanks, now it's clear what the exact problem was in this case...

DrFirestone · Mar 23, 2023

Thanks for much for your help! Now all my computers in the network seem to be working fine

Maxstar · Mar 23, 2023

You're welcome. Glad I could help with both issues...

[SOLVED] Windows 10 Pro - update error

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst