Hi,
as zcomputerwiz is currently busy, I will jump in and assist.
Please start by
creating a new user account, calling it Test, logging in and upgrading directly from the ISO:
- Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
- Accept the License Agreement
- Download the ISO file to your desktop.
- Double-click on the ISO and then run the setup to try and upgrade your machine.
Prior to upgrading, please disconnect every device that is plugged into the computer except your mouse and keyboard.
If the upgrade still fail, please reconnect to the internet and do the following:
Step#1 - FRST Scan
1. Please download
Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click
Run as Administrator to run it as administrator. When the tool opens, click
Yes to disclaimer.
3.
Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press
Scan button.
5. It will produce a log called
FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (
Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
