L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 19, 2019 #1 I'm running Windows 10 ver 17.03 I'm not getting windows version updates. I have tried all the appropriate suggested steps both on this forum and many others. Rebooting multiple times. Attached are my logs and I will be glad to give you any other information you might need. Attachments CBS.zip 4 MB · Views: 2 SFCFix.txt 1.1 KB · Views: 2
I'm running Windows 10 ver 17.03 I'm not getting windows version updates. I have tried all the appropriate suggested steps both on this forum and many others. Rebooting multiple times. Attached are my logs and I will be glad to give you any other information you might need.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Aug 20, 2019 #2 Hi! Let's first attempt to run DISM: Step#1 - DISM /RestoreHealth Scan Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Right-click on the Start button and select Command Prompt (Admin) When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter Dism /Online /Cleanup-Image /RestoreHealth Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead. copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread. Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Hi! Let's first attempt to run DISM: Step#1 - DISM /RestoreHealth Scan Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Right-click on the Start button and select Command Prompt (Admin) When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter Dism /Online /Cleanup-Image /RestoreHealth Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead. copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread. Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 21, 2019 #3 Here it is... Attachments cbs.txt 2 MB · Views: 3
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Aug 21, 2019 #4 Thanks. Looks good. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link. Accept the License Agreement Download the ISO file to your desktop. Double-click on the ISO and then run the setup to try and upgrade your machine. We want to get the ISO so that you don't have to keep downloading which can take hours.
Thanks. Looks good. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link. Accept the License Agreement Download the ISO file to your desktop. Double-click on the ISO and then run the setup to try and upgrade your machine. We want to get the ISO so that you don't have to keep downloading which can take hours.
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 21, 2019 #7 Windows 10 installation has failed.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Aug 21, 2019 #8 Please search your system drive for setuperr.log, zip all of them up and attach them to your next reply.
Please search your system drive for setuperr.log, zip all of them up and attach them to your next reply.
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 22, 2019 #9 I've only found one file it was in the windows directory, it was 0 bytes in length. Not much sense in zipping it.
I've only found one file it was in the windows directory, it was 0 bytes in length. Not much sense in zipping it.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Aug 22, 2019 #10 Hmmm... At what point did the installation fail?
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 22, 2019 #11 It was installing from iso, saying computer might be on and off rebooting. So I just left it to run and when I got back to it had a message on the screen saying update failed.
It was installing from iso, saying computer might be on and off rebooting. So I just left it to run and when I got back to it had a message on the screen saying update failed.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Aug 22, 2019 #12 Step#1 - FRST Scan 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer. 3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked). 4. Press Scan button. 5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please attach the log back here. 7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Step#1 - FRST Scan 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer. 3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked). 4. Press Scan button. 5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please attach the log back here. 7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 22, 2019 #13 Here are the files Farbar generated. Attachments FRST.txt 110 KB · Views: 1 Addition.txt 62.5 KB · Views: 1
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Aug 22, 2019 #14 Please do the following: GSmartControl Follow the instructions below to check your SMART status with GSmartControl: Download the portable version of GSmartControl and save it on your Desktop; Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program. Identify your drive in the list (if recognized by the tool), and hover your mouse over it. You should see something called: SMART status. It will either read: Enabled, in which case you should do the following: Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name); Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply; Please note: If the SMART Status reads: Unsupported, stop and let me know.
Please do the following: GSmartControl Follow the instructions below to check your SMART status with GSmartControl: Download the portable version of GSmartControl and save it on your Desktop; Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program. Identify your drive in the list (if recognized by the tool), and hover your mouse over it. You should see something called: SMART status. It will either read: Enabled, in which case you should do the following: Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name); Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply; Please note: If the SMART Status reads: Unsupported, stop and let me know.
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 22, 2019 #18 tried iso update again failed somewhere around 50%.
L laffer98 Contributor Joined Aug 19, 2019 Posts 33 Aug 22, 2019 #19 rerun farbar after update and setuperr.log is still 0 bytes. Attachments FRST.txt 107.3 KB · Views: 1 Addition.txt 61.8 KB · Views: 2