windows 10 BSOD help

[fester]

i have been getting BSOD with windows 10 64 bit for quite some time now, i have tried reading the memory dump files, analyzing system logs, format/reload, replace equipment, re-install/uninstall products that seem to give me trouble, etc... I have gone as far as finding a software that analyzes the memory dump files for me and all it could come up with was an unknown process causing the conflict. hopefully someone can help me as i am fed up with these issues in windows 10. also currently searchui.exe no longer works and is the most constant failed process app in windows logs.

per your instructions i have attached the perfmon /report zipped file.

The driver verify instructions seem vague... is this a program i need to download or is it already installed in windows?
I have already run memtest86 and found no errors in the RAM.
I have run a SFC on my pc already, do you still want me to run the diagnostic tool you recommend?

 

[writhziden]

Please start by removing your Panda Cloud Antivirus software. It was implicated in a few of your crashes, and it should be removed to rule it out as a possible cause. Use Windows Defender for a few days and post back with a new collection if you have any crashes without Panda Cloud Antivirus installed.


AODDriver2.sys Tue Feb 11 04:06:52 2014 (52FA044C)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard
Known BSOD issues in Windows 10

Part of AMD Fuel

Location: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys Gaming With AMD
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys


What is your reason or installing WinPcap? The driver for it pre-dates Windows 10 by a couple years.

 

[xilolee]

Hi fester (and writhziden). :welcome:

Try to remove the 4GB stick, leave seated only the 8GB stick.

 

[writhziden]

Hi fester (and writhziden). :welcome:

Try to remove the 4GB stick, leave seated only the 8GB stick.

It looks like fester already had done that in his latest crashes. The earlier crashes show the 4GB and 8GB installed, but the most recent only show the 8GB. Maybe fester should do the reverse? Leave the 4GB and remove the 8GB to test.

 

[xilolee]

The latest dump shows:

Read More:

[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0035h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  [B]Size                          [Not Populated][/B]
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 0
  Bank Locator                  CHANNEL A[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                  A1_Manufacturer0
  Serial Number                              
  Asset Tag Number                             
  Part Number                   A1_PartNum0
[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0036h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
 [B] Size                          4096MB[/B]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 1
  Bank Locator                  CHANNEL A[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  [B]Speed                         1333MHz[/B]
  Manufacturer                  A1_Manufacturer1
  Serial Number                         
  Asset Tag Number                             
  [B]Part Number                   PSD34G133381[/B]
[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0037h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  [B]Size                          [Not Populated][/B]
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 0
  Bank Locator                  CHANNEL B[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                  A1_Manufacturer2
  Serial Number                              
  Asset Tag Number                             
  Part Number                   A1_PartNum2
[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0038h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  [B]Size                          8192MB[/B]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 1
  Bank Locator                  CHANNEL B[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  [B]Speed                         1600MHz[/B]
  Manufacturer                  A1_Manufacturer3
  Serial Number                         
  Asset Tag Number                             
  [B]Part Number                   PSD38G16002[/B]

I'm not sure why it shows four banks/slots, given that the motherboard has only got two slots...

 

[writhziden]

The latest dump shows:

Read More:

[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0035h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  [B]Size                          [Not Populated][/B]
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 0
  Bank Locator                  CHANNEL A[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                  A1_Manufacturer0
  Serial Number                              
  Asset Tag Number                             
  Part Number                   A1_PartNum0
[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0036h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
 [B] Size                          4096MB[/B]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 1
  Bank Locator                  CHANNEL A[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  [B]Speed                         1333MHz[/B]
  Manufacturer                  A1_Manufacturer1
  Serial Number                         
  Asset Tag Number                             
  [B]Part Number                   PSD34G133381[/B]
[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0037h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  [B]Size                          [Not Populated][/B]
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 0
  Bank Locator                  CHANNEL B[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                  A1_Manufacturer2
  Serial Number                              
  Asset Tag Number                             
  Part Number                   A1_PartNum2
[COLOR=#008000][Memory Device (Type 17) - Length 40 - Handle 0038h][/COLOR]
  Physical Memory Array Handle  0033h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  [B]Size                          8192MB[/B]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  [B]Device Locator                DIMM 1
  Bank Locator                  CHANNEL B[/B]
  Memory Type                   18h - Specification Reserved
  Type Detail                   4080h - Synchronous
  [B]Speed                         1600MHz[/B]
  Manufacturer                  A1_Manufacturer3
  Serial Number                         
  Asset Tag Number                             
  [B]Part Number                   PSD38G16002[/B]

I'm not sure why it shows four banks/slots, given that the motherboard has only got two slots...

033017-16234-01.dmp has a timestamp of Thu Mar 30 09:37:21.696 2017 (UTC - 6:00) - 12GB installed
033017-13000-01.dmp has a timestamp of Thu Mar 30 11:59:00.378 2017 (UTC - 6:00) - 8GB installed

There is something odd about the timestamps and file naming. :huh: At any rate, it looks like fester has tried only running with 8GB before. I would recommend fester try with just the 4GB installed if that has not already been tried.

As to the motherboard showing four slots, I have no clue. I also see only two on the motherboard that typically comes with that system.

 

[fester]

thanks for all the reply's, yes i have removed the 4 GB stick and ran with just the 8 GB stick, as well as i uninstalled panda antivirus. this stopped my BSOD for almost a week, however they have returned this morning. i have not tried running my system with just the 4 GB stick of ram as i would like to have at least 8 GB of ram in my system. I have however at many different points replaced every piece of hardware in this pc, ie new ram, new motherboard, processor, tried a SSD drive, and now a 1 TB western digital drive. the only thing i have not replaced is the video card for dual monitor purposes as i dont have an extra one at the office. I have pcap installed on my system for use with wireshark program which is needed for packet capturing of audio files that i need in order to decipher VOIP issues from time to time. i will post my latest BSOD collection file here shortly.

 

[fester]

latest BSOD file collection.

 

[fester]

"out of curiosity, what program are you using to decipher these dmp files? i have tried several programs that are free that only give me dead end information or is just a break down of the hexidecimal value of where and when the blue screen happened... any suggestions would be appreciated."

 

[writhziden]

latest BSOD file collection.

I still see AMD Overdrive running in your latest crashes. I also note that you're running the RTM version of Windows 10 - please update Windows 10 to a newer version, e.g. The Anniversary Update. The RTM version was known to have several issues that may make it difficult for us to analyze crashes. You should be running version 1607 (Build 14393) since previous versions are no longer supported by Microsoft.

"out of curiosity, what program are you using to decipher these dmp files? i have tried several programs that are free that only give me dead end information or is just a break down of the hexidecimal value of where and when the blue screen happened... any suggestions would be appreciated."

I use WinDbg with the SysnativeBSODApps I help develop here.

Download Windows Debugger (WinDbg) tools - Windows Hardware Dev Center
https://www.sysnative.com/forums/bs...native-bsod-processing-apps-2.html#post178957

 

[fester]

OMG!!! how is this version thing an issue??? no wonder a fresh reload did nothing for me!!! i will update my version and build, i had no idea i was still on the earliest version and build.... windows update is full of lies!!! lies i tell ya!!! haha thanks for the info, hopefully this will help me out.

 

[writhziden]

OMG!!! how is this version thing an issue??? no wonder a fresh reload did nothing for me!!! i will update my version and build, i had no idea i was still on the earliest version and build.... windows update is full of lies!!! lies i tell ya!!! haha thanks for the info, hopefully this will help me out.

You can check your Windows version by doing the following:

1. Press Windows + S
2. Type winver and press Enter

 

[fester]

thanks guys, i found out that i had Enterprise version on my pc which is why i was still running the first version of windows 10.... i have since formatted and reloaded with windows 10 pro, i have had a few blue screens so far but again is likely due to the AMD overdrive driver which i am removing. I have also downloaded the tools mentioned above to see if i can decipher my own BSOD's.