Windows 10 1903/18362.535 Error 0x80073712 installing KB4528760 2020-01 Cumulative Update

CanadaGuy

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Feb 29, 2020
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Background: Some version of Chrome browser completely locked up the computer about a month ago, causing the CPU to overheat, and the motherboard did a hard shutdown.

This shutdown caused my 2-drive mirror'd RAID to be considered "dirty", so that rebuilt on its own, but seemed to be OK after a few hours and I now have my RAID back healthy. However, updates have been odd since then.

Ran dism /online /cleanup-image /restorehealth and it did do some repairs.
Ran sfc /scannow, and it did some repairs as well.

Still update does not work.

Ran dism and sfc again and both report no problems now.

Attempted manual install of the KB4528760 update by downloading the .msu file from Windows Catalog. It fails as well (but that was kind of expected)

Downloaded and ran sfcfix and it found it couldn't do anything. Attaching CBS log content (zipped) and SFCFix.txt in hopes someone has a clue.

I've found and tried a number of different fixes suggested on the web for error 80073712, but none seem to help. Trying to avoid an OS repair/re-install.
 

Attachments

So i believe I may have solved this one finally after reading some of the tutorials on this site on reading the CBS.log file.

Here's a walk through of what I found and did so others might try if they have the same problem:

I looked for the pattern "(F)" in the CBS.log and found:
Code:
2020-02-29 03:39:34, Error                 CSI    0000006a (F) CertCreateCTLContext returned ERROR_INVALID_DATA.
[gle=0x80004005]
2020-02-29 03:39:34, Error                 CSI    0000006b@2020/2/29:09:39:34.353 (F) Attempting to mark store corrupt with category [l:14 ml:15]'CorruptCatalog'[gle=0x80004005]
2020-02-29 03:39:34, Error                 CSI    0000006c@2020/2/29:09:39:34.354 (F) onecore\base\wcp\componentstore\csd_winners.cpp(1627): Store corruption detected in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: 0
  FileHashMismatch on resource '\winsxs\catalogs\3604a645cccbbc76da353c9e2cf0c9f0dc0145a71c4f49d43ceb241feb5f32a5.cat'[gle=0x80004005]
2020-02-29 03:39:34, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
2020-02-29 03:39:34, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-02-29 03:39:34, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-02-29 03:39:34, Info                  CBS    Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-02-29 03:39:34, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-02-29 03:39:34, Error                 CSI    0000006d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3144172# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd015001a]
2020-02-29 03:39:34, Error                 CSI    0000006e (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3144171# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd015001a]
2020-02-29 03:39:34, Error                 CSI    0000006f (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3144170# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd015001a]
2020-02-29 03:39:34, Error                 CSI    00000070 (F) HRESULT_FROM_WIN32(14098) #3118632# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80073712]
2020-02-29 03:39:34, Error                 CSI    00000071 (F) HRESULT_FROM_WIN32(14098) #3114522# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38, pSink = NULL, disp = 0)[gle=0x80073712]
2020-02-29 03:39:34, Error                 CSI    00000072 (F) HRESULT_FROM_WIN32(14098) #3114521# 8736934 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80073712]

Seeing the first problem is a .cat file in WinSxS (Windows Side-By-Side folder), specifically, "\winsxs\catalogs\3604a645cccbbc76da353c9e2cf0c9f0dc0145a71c4f49d43ceb241feb5f32a5.cat", I checked another Windows 10 PC in the house for that file, and found them to be different.

Remember that my hard drive had errors on it... I believe the copy of this file on my PC was probably affected by that.

Believing the .cat filename is some kind of hash that would be created uniquely based on the KB file the update came from, I made an assumption that another computer with an identical filename would probably contain the correct content.

So.. off to the other computer I found the exact same filename, but it was different (expected).

Being that my computer is not working anyhow, I made a backup of my "3604....cat" file (so I could put it back if needed), and figured I would just copy the other computer's version of the file into position. Sounds simple until Windows file ownership system steps in your way.

It turns out that system "Administrators" do not have permission to modify anything under the "WinSxS" folder, so I had to take ownership of the directory and the file first.

This involved some command line use of "takeown" and "icacls" as well as some of the GUI for Security properties that you can access via the right-click option on the file and folder.

After managing to get Administrators to be the owner of the folder and file, I added the "Full control" checkboxes for Administrator, which let me replace the file.

After that, I put the original ownership of the file and folder back to being "TrustedInstaller"

The main trick to this is restoring the ownership to TrustedInstaller... you have to type the name "NT Service\TrustedInstaller" in the username box when setting the ownership back.

After all this, I re-ran a windows update check, and it allowed the KB4528760 package to install.

Thankfully (for now), that was the only corrupted file in WinSxS.
 

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