Window Server 2019 fails to install KB5046615

S

sbthq

Well-known member
Joined
Nov 17, 2024
Posts
49
Hi there,

I've inherited 3 servers at 3 different sites, all on Server 2019. 1 of them hasn't been updated beyond version 1809. The cumulative update has failed over and over every month for possibly a year or more. KB5046615 is the current one it's stuck at. All other updates install no problem. This one sticks at 20% then eventually fails. Any help appreciated as I'm trying to save myself a couple of days travelling to the remote site to reinstall Windows. Sophos no longer works as ACS isn't available.

SFC doesn't find any errors and DSIM sits on version number for eternity without giving any indication if it's running. I left it running over night the other day. I have the DSIM logs, CBD, Components, Components Scanner and Windows update logs. Components Scanner finds not corruption.

CBS & Components were too big to attach. WeTransfer link: https://we.tl/t-LkWS8FIVlg

I am on UK time and will respond as soon as possible.

Thanks for your help.
 

Attachments

Hi @sbthq,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi and welcome to Sysnative,

I see a number of issues / HRESULT codes.

Code: 
2024/11/14 19:08:38.0279495 1852  4976  Misc            *FAILED* [800704CF] Method failed [AuthTicketHelper::GetDeviceTickets:576]
2024/11/14 19:08:38.0281624 1852  4976  Misc            *FAILED* [800704CF] Method failed [AuthTicketHelper::AddTickets:1236]
2024/11/14 19:08:38.0281682 1852  4976  Misc            *FAILED* [8000FFFF] Method failed [CUpdateEndpointProvider::GenerateSecurityTokenWithAuthTickets:1674]
2024/11/14 19:08:38.0298934 1852  4976  Misc            *FAILED* [80070057] Method failed [AuthTicketHelper::AddTickets:1236]
2024/11/14 19:08:38.0298970 1852  4976  Misc            *FAILED* [80092004] Method failed [CUpdateEndpointProvider::GenerateSecurityTokenWithAuthTickets:1674]

sbthq said:
(...) Sophos no longer works as ACS isn't available.
Click to expand...

Please uninstall Sophos or any other third party software first.
 
Hi Maxstar, sorry I missed this yesterday evening. Sophos has been removed again and the server rebooted. DSIM has been run,. Which logs do you require.

I have attached dism logs.

Thanks
 

Attachments

Hi,

Please provide the CBS logs, de DISM log is not very helpful.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
DISM completed successfully, so please attempt to update again after removing Sophos, hopefully the new CBS logs will show a clear error this time.
 
Morning, Windows update was stuck at 20% when I left it yesterday, Was asking to install the same KB again today. CBS folder attached. Thanks
 

Attachments

Good morning too!

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_networking-mpssvc-p..l-windows.resources_31bf3856ad364e35_10.0.17763.5830_de-de_c935029aefc4a2d1 > "%userprofile%\Desktop\Dirlist.txt"
 
C:\Users\Administrator>dir /s /a %systemroot%\WinSxS\amd64_networking-mpssvc-p..l-windows.resources_31bf3856ad364e35_10.0.17763.5830_de-de_c935029aefc4a2d1 > "%userprofile%\Desktop\Dirlist.txt"

File Not Found
 

Attachments

Please run the following command and post the result.
Code: 
wmic qfe | findstr /C:"KB5039705"
 
Please run the following command and attach UpdateList to your next post.
Code: 
wmic qfe list brief /format:texttablewsys > "%userprofile%\Desktop\UpdateList.txt"
 
Please do the following.

Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update again. If it fails attach a new copy of the CBS logs.
 

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