Lichiyado
Contributor
Hi there :wave:
I'm new here. I'm trying to resolve an issue I'm having and realize I need some help. I have a Toshiba a605-p200 laptop running Windows 7 Home Premium 32 bit, SP1. This is a retail upgrade version I purchased in 2009 directly from Microsoft to replace the original Vista that came with the computer.
I recently cloned the old hard drive and installed a new one. I replaced the hard drive because I bumped it and it started misbehaving. Now I get continual warnings from "Windows Activation Technologies" that "This computer is not running genuine Windows" (error code 0x8004fe21). My many attempts to resolve this issue through this dialogue box fail, and I receive "Windows could not be validated as genuine" error.
I've called MS Genuine advantage twice. Both support calls (level 1 I assume) gave me a new installation ID. In both cases they were able to assist me with what appeared to be a successful validation, but I continue to receive the above warnings.
I've run chkdsk /f and sfc /scannow. Chkdsk completes successfully and SFC mentions some files that cannot be fixed. I've used CCleaner to clean files and to clean the registry. AVG virus scan shows no problems. Spybot shows some adware but it's been removed and I'm still receiving the warning. No one but me has touched this computer.
I'm at a loss. I've seen you've had some success dealing with this issue, and rather than immediately call MS again, or do a clean or repair installation of Windows, I'm hopeful you can help. Here is the printout from the MGA diagnostic tool:
Thanks a ton for your help.
Richard L.
I'm new here. I'm trying to resolve an issue I'm having and realize I need some help. I have a Toshiba a605-p200 laptop running Windows 7 Home Premium 32 bit, SP1. This is a retail upgrade version I purchased in 2009 directly from Microsoft to replace the original Vista that came with the computer.
I recently cloned the old hard drive and installed a new one. I replaced the hard drive because I bumped it and it started misbehaving. Now I get continual warnings from "Windows Activation Technologies" that "This computer is not running genuine Windows" (error code 0x8004fe21). My many attempts to resolve this issue through this dialogue box fail, and I receive "Windows could not be validated as genuine" error.
I've called MS Genuine advantage twice. Both support calls (level 1 I assume) gave me a new installation ID. In both cases they were able to assist me with what appeared to be a successful validation, but I continue to receive the above warnings.
I've run chkdsk /f and sfc /scannow. Chkdsk completes successfully and SFC mentions some files that cannot be fixed. I've used CCleaner to clean files and to clean the registry. AVG virus scan shows no problems. Spybot shows some adware but it's been removed and I'm still receiving the warning. No one but me has touched this computer.
I'm at a loss. I've seen you've had some success dealing with this issue, and rather than immediately call MS again, or do a clean or repair installation of Windows, I'm hopeful you can help. Here is the printout from the MGA diagnostic tool:
Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-DKPQF-2QK2M-V7P69
Windows Product Key Hash: F7aiKEvixwURH8+bfhDXic7sUc4=
Windows Product ID: 00359-034-5562334-85540
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BC0E264D-8843-4E57-B82C-D85D575FDF30}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic Edition 2003 - 118
Microsoft Office Outlook 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-
80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\UserWin7\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BC0E264D-8843-4E57-B82C-D85D575FDF30}
</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architectu
re><PKey>*****-*****-*****-*****-V7P69</PKey><PID>00359-034-5562334-
85540</PID><PIDType>5</PIDType><SID>S-1-5-21-3453046555-1307860971-
1100681137</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>PORTEGE
A605</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version
3.10</Version><SMBIOSVersion major="2"
minor="5"/><Date>20100126000000.000000+000</Date></BIOS><HWID>E5EB3407018400F8</HWID><UserL
CID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBI
D><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A006A
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><
Product GUID="{91130409-6000-11D3-8CFE-
0150048383C9}"><LegitResult>118</LegitResult><Name>Microsoft Office Basic Edition
2003</Name><Ver>11</Ver><Val>8D024110D670C</Val><Hash>sbTicLmS7wX6tXmTiRtKEO5BpGg=</Hash><
Pid>73102-OEM-5690267-81277</Pid><PidType>6</PidType></Product><Product GUID="{91120000-001A-
0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook
2007</Name><Ver>12</Ver><Val>9DB1B0966B29F0C</Val><Hash>cn8ibcciWeLYjl9/vRiLd5Tfs5k=</Hash><Pid
>81610-902-8917316-62275</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16"
Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11"
Result="100"/><App Id="1A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-034-556233-01-1033-7601.0000-2472011
Installation ID: 015081519863239853929216308806790191086793901580066373
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: V7P69
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/31/2014 8:56:43 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 8:30:2014 17:30
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAMAAAACAAAABAABAAEAeqjAAc2DEB58Cc5w+A0mp+aSn7sM0Wq
+yriKDEbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSHIB A006A
FACP TOSHIB A006A
HPET TOSHIB A006A
BOOT TOSHIB A006A
MCFG TOSHIB A006A
SSDT TOSHIB A006A
TCPA TOSHIB A006A
SLIC TOSHIB A006A
SSDT TOSHIB A006A
SSDT TOSHIB A006A
SSDT TOSHIB A006A
SSDT TOSHIB A006A
SSDT TOSHIB A006AThanks a ton for your help.
Richard L.
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