[SOLVED] Win7x64 unable to update KB4474419, corrupt component store

T

tns1

Active member
Joined
Jan 5, 2018
Posts
44
Win7pro x64, intel i7, SSD with a single windows partition (no reserved partition).

I have been unable to install KB4474419 and always get error 80073712. I see several postings on this.
I tried manually installing the problem update from the MS catalog without success.

I tried a few remedies such as the update readiness tool, and the update troubleshooting tool. An unfixable error is reported.
sfc /scannow reports no error. The SSD diagnostic utility reports no disk errors. chkdsk reports no errors. I did an extensive malware scan.

I then tried using WSUS offline, and although it seemed to install a few other updates fine, it failed on the following:
Thu 08/22/2019 16:25:19.88 - Warning: Installation of ..\w61-x64\glb\windows6.1-kb4474419-v2-x64_04a31294877b1ec1f4774c3d5e7a48f2221ecb2c.cab failed (errorlevel: 14098)

Using DISM also reports corruption with an unrelated file. This is strange since MS says KB4480970 only applies to AMD HW (https://support.microsoft.com/en-us/help/4480970/windows-7-update-kb4480970):
DISM /Online /Cleanup-Image /ScanHealth
CheckSUR.log:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.24499
2019-08-22 16:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_375_for_KB4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum Line 1:
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_655_for_KB4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum Line 1:

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37.manifest amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37

Summary:
Seconds executed: 212
Found 3 errors
CSI Manifest All Zeros Total count: 1
CBS MUM Corrupt Total count: 2

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37.manifest
servicing\packages\Package_375_for_KB4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum
servicing\packages\Package_655_for_KB4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum
servicing\packages\Package_375_for_KB4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat
servicing\packages\Package_655_for_KB4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat


Moving on to SFCFix and the CBS file:
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-22 21:18:53.051
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37". See CBS logfile for more details.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-22 21:19:48.837
----------------------EOF-----------------------
CBS Full20190822.zip
 
Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

The zip file is treated as corrupt by SFCFix. There is nothing obvously wrong with the zip. I can open and view the text portions. This happened the last time I was sent a zip file for SFCFix, and the helper ended up packaging it differently before it would work for me.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-24 14:48:23.098
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\T\Desktop\desktop\SFCFix.zip [1]
Failed to extract zip archive. Failed to unzip in location 2 with error code 0x80004005.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-24 14:48:28.543
Script hash: HoFsDoorAYyMlxKNOxsnQWEGGlDi+iK8ixEdfPQPY5U=
----------------------EOF-----------------------
 
The log file shows: "C:\Users\T\Desktop\desktop\SFCFix.zip"
It seems like you created a folder called desktop on your Desktop.
Please place both files "SFCFix.exe" and "SFCFix.zip" in the folder "C:\Users\T\Desktop". Do NOT create shortcuts.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 
Placing it on the desktop made no difference. Perhaps your utility is dependent on window native file compression, which is disabled and replaced with 7z. Maybe 7z responds differently (a different response code?) even though it unzips correctly?

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-24 16:24:33.920
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\T\Desktop\SFCFix.zip [2]
Failed to extract zip archive. Failed to unzip in location 2 with error code 0x80004005.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-24 16:24:47.360
Script hash: HoFsDoorAYyMlxKNOxsnQWEGGlDi+iK8ixEdfPQPY5U=
----------------------EOF-----------------------

If you look at this other thread, you will see when this happened before. I was eventually provided a self-extracting archive which worked:
[SOLVED] - [7SP1 x64] Long term SFC corruption of iassdo.dll.mui

Another option is to give me manual steps, i.e. rather than drag&drop do I just unzip to a folder first and then select the script file within SFCFix.exe ?
 
Try following procedure:

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each.

Code: 
CD C:\Users\T\Desktop
Code: 
SFCFix C:\Users\T\Desktop\SFCFix.zip

Tell me if SFCFix runs fine or if it fails again.
 
Same failure...and admin vs non-admin made no difference. I expect all my PCs would behave the same since they all use 7z.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-24 17:55:26.535
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at c:\Users\T\Desktop\SFCFix.zip [4]
Failed to extract zip archive. Failed to unzip in location 2 with error code 0x80004005.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-24 17:55:30.155
Script hash: HoFsDoorAYyMlxKNOxsnQWEGGlDi+iK8ixEdfPQPY5U=
----------------------EOF-----------------------
 
Last edited:
Extract the file SFCFix.zip and save the content to your desktop. The files will be placed in a subfolder called SFCFix.
Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
1p8eDnI.gif

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.
 

Attachments

Closer, but now getting a permissions issue... The same result when tried via a admin cmd prompt window as well.
Only TRUSTEDINSTALLER has write permissions on those files.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-24 21:50:41.181
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\T\Desktop\SFCFixScript.txt [3]

CopyFiles::
Failed to copy file \\?\C:\Users\T\Desktop\SFCFix\package_375_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat to \\?\C:\Windows\servicing\packages\package_375_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat with error code ERROR_ACCESS_DENIED.
Failed to copy file \\?\C:\Users\T\Desktop\SFCFix\package_375_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum to \\?\C:\Windows\servicing\packages\package_375_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum with error code ERROR_ACCESS_DENIED.
Failed to copy file \\?\C:\Users\T\Desktop\SFCFix\package_655_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat to \\?\C:\Windows\servicing\packages\package_655_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat with error code ERROR_ACCESS_DENIED.
Failed to copy file \\?\C:\Users\T\Desktop\SFCFix\package_655_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum to \\?\C:\Windows\servicing\packages\package_655_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum with error code ERROR_ACCESS_DENIED.
CopyFiles:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-24 21:50:41.197
Script hash: aVP5x1+pFmWUNwA6Rsp7b5C8l4noG5ADKzsqmVrh8VI=
----------------------EOF-----------------------
 
Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
1p8eDnI.gif

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.
 

Attachments

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-25 08:43:08.088
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\T\Desktop\SFCFixScript.txt [0]

ReplaceOverReboot::
Successfully pended file for replace over reboot: \\?\C:\Windows\servicing\packages\package_375_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat
Successfully pended file for replace over reboot: \\?\C:\Windows\servicing\packages\package_375_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum
Successfully pended file for replace over reboot: \\?\C:\Windows\servicing\packages\package_655_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.cat
Successfully pended file for replace over reboot: \\?\C:\Windows\servicing\packages\package_655_for_kb4480970~31bf3856ad364e35~amd64~~6.1.1.6.mum
ReplaceOverReboot:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-25 08:43:08.166
Script hash: 15tDzfu1U5d2bB35tt2StpxQ0sA4S5cLsefwpkj7yEg=
----------------------EOF-----------------------
 
Reboot the machine if you haven't done that after running SFCFix.
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 
Thanks.
The four packages have been fixed. Just one error remaining:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.24499
2019-08-25 10:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37.manifest amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37

Summary:
Seconds executed: 347
Found 1 errors
CSI Manifest All Zeros Total count: 1

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37.manifest
 
Great, next fix.

Download the attachment SFCFix.zip and save it on your desktop.
Extract the file SFCFix.zip and save the content to your desktop. The files will be placed in a subfolder called SFCFix.

Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

1p8eDnI.gif


SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.
 

Attachments

Ran the fix, rebooted, and Update Readiness is now clean...Thanks

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-25 12:01:13.348
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\T\Desktop\SFCFixScript.txt [0]

ReplaceOverReboot::
Successfully pended file for replace over reboot: \\?\C:\Windows\winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24384_en-us_e50b7d0dc6919a37.manifest
ReplaceOverReboot:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-08-25 12:01:13.380
Script hash: bSFjljwGQK0P8d9inEqZor5GLfKFO7fUtG7RJsmBs3Y=
----------------------EOF-----------------------


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.24499
2019-08-25 12:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 353
No errors detected
 
Great, check Windows Update and report the result.
 
I was able to complete update KB4474419. The problem seems to be fixed. SFCFix now reports no issues.
 
Nice. Can we mark this thread as solved ?
 
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