[SOLVED] [Win7SP1Pro x64] Install from original build disk, but SFC reports unrepairable files

M

m60Jf

Active member
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May 9, 2017
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Ohio
Hello,

This is my first post to this forum.

I installed Win 7 Pro SP1 to my computer. Actually this was a reinstall, since windows could not be repaired. I've reinstalled three times this week, slightly different ways doing the updates, but nevertheless get about a half a dozen corrupt and unrepairable files. The Install disk is Win 7 Pro I purchased in 2012. I was reinstalling on the same PC. It's not been used on any other, but I reinstalled once in 2013. This last installation seems to run smooth but I'd like to get these corrupted files repaired before installing software, etc. The two previous installs also seemed to run smoothly. No crashes so far but I'm not doing uch with the computer without additional software.

The only thing I've doe so far is to run SFC /SCANNOW via aa boot in safe mode using the cmd and running as administrator. Also creating a text file of the CBS file, and scrolling through it.

I also ran the SFCFix.exe tool which produced this logfile:

====

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-09 06:12:49.551
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLSWN7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLSWN7.DLL of component prnhp002.inf.


WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLAwn7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLAwn7.DLL of component prnhp002.inf.


WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZSRWN7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZSRWN7.DLL of component prnhp002.inf.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-05-09 06:15:25.573
----------------------EOF-----------------------

===

Lastly I have attached the zipped CBS.LOG file per the forum instructions.

Any hope here for a repair?

Thanks in advance.
 

Attachments

BrianDrab said:
Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?
Click to expand...

Yes, still in need of assistance. I just ran SFCFix.exe again:


SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-16 10:32:04.403
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLSWN7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLSWN7.DLL of component prnhp002.inf.


WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLAwn7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLAwn7.DLL of component prnhp002.inf.


WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZSRWN7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZSRWN7.DLL of component prnhp002.inf.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 124
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

===

I've also attached a ZIP file of the current CBS logs.

Thanks for writing back.

Mark
 
Please start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab said:
Please start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...
 
Hello,

I ran the System Update Readiness Tool (KB947821) from the microsoft link you sent, where downloaded the Microsoft Update Standalone Package. I walked away from the PC to let it do its thing. When I can back I had a popup error message "LZ Expansion Pack has stopped working" to which I clicked the OK, and the same message was there a second time which I clicked OK. There was a report the update was done. I noticed two files in the CBS folder you asked about date and time stamped for when I ran the Tool, so I have uploaded both.

Thanks in advance for your assistance.

Mark
 

Attachments

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

BrianDrab said:
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
Click to expand...


Here's the text file:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-17 14:10:54.622
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLSWN7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLSWN7.DLL of component prnhp002.inf.


WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZLAwn7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZLAwn7.DLL of component prnhp002.inf.


WARNING: Failed to get store name from identity name with return code 2 for component prnhp002.inf and file Amd64\HPZSRWN7.DLL. File is reported as corrupt by SFC.
CORRUPT: Amd64\HPZSRWN7.DLL of component prnhp002.inf.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 32
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Let me know what is next. Thank you.

Mark
 
It doesn't look like you actually processed the file I provided. You need to drag and drop the file over the top of the .exe like shown below.

JQLRgtF.gif
 
I see what happened. When I initially tried to download the file, my browser would not let me. All I got was a shortcut link.

Here it is after downloading the file you put in the thread:

======


SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-17 20:09:15.618
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Mark\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages


Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.23418_none_f5352980d0d7e656.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.23418_none_f5352980d0d7e656.manifest.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.23418_none_e6a5a5c65bbe8f25.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.23418_none_e6a5a5c65bbe8f25.manifest.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.23418_none_99168dfd187a7520.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.23418_none_99168dfd187a7520.manifest.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.23418_none_8a870a42a3611def.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-windowscodec_31bf3856ad364e35_7.1.7601.23418_none_8a870a42a3611def.manifest.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_2_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_2_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_2_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_3_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_3_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_3_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_3_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_4_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_4_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_4_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_4_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_6_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_6_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_6_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_6_for_kb3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_for_kb3156019_sp1~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\package_for_kb3156019_sp1~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\package_for_kb3156019_sp1~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\package_for_kb3156019_sp1~31bf3856ad364e35~amd64~~6.1.1.1.mum.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\Package_for_KB3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3156019~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\Mark\AppData\Local\niemiro\Archive\Packages\Package_for_KB3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3156019~31bf3856ad364e35~amd64~~6.1.1.1.mum.


Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
 
We basically replaced some corrupt files.
Please do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab said:
We basically replaced some corrupt files.
Please do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...


The most recent ones are now attached. Not sure if you need both the CheckSUR.LOG AND the CheckSUR.persist.log so I attached both, since they had the same system date and time.

Mark
 

Attachments

Looks good. Please do the following.

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab said:
Looks good. Please do the following.

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Click to expand...
 
BrianDrab said:
Zipping the file is fine however the file you sent me is old. You sent me one from May 9th.
Click to expand...

Sorry BrianDrab. I have the current file here. I was using the upload manager incorrectly. I need to figure out how to delete the old files in the upload manager.

Mark
 

Attachments

No worries. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

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