[SOLVED] [Win7SP1 x64] KB3212646 update fails with error 80073712

slater2000 · Mar 11, 2017

Hi,
a recent update for KB3212646 fails. The download bar progresses until 11% and then abruptly breaks with error 80073712.
I tried to manually install the package after downloading
windows6.1-kb3212646-x64_a94cf69326099fb121cdd7daf9dfc558f740afb8.msu
from the MS catalogue.
Thanks for some advice.

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-11 10:25:30.438
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
 

AutoAnalysis::
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.
WARNING: Manifest damage on component "wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df". See CBS logfile for more details.
 

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     6
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        1
   SURT total detected corruption count:          7
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
 
Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2017-03-11 11:09:29.734
----------------------EOF-----------------------

CBS.zip to be uploaded separately.

BrianDrab · Mar 11, 2017

Hi and welcome to Sysnative. Please start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

slater2000 · Mar 11, 2017

Thanks for the quick reply.
CheckSUR.log

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-03-11 20:27
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf.manifest amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf 
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b.manifest amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b 
(f) CSI Manifest Missing 0x00000002 wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.manifest wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df 
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96.manifest amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96 
Summary:
Seconds executed: 1075
 Found 4 errors
  CSI Manifest Missing Total count: 1
  CSI Manifest Zero Length Total count: 3
Unavailable repair files:
 winsxs\manifests\amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf.manifest
 winsxs\manifests\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b.manifest
 winsxs\manifests\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.manifest
 winsxs\manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96.manifest

BrianDrab · Mar 11, 2017

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

slater2000 · Mar 11, 2017

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-11 21:45:59.591
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\chriswei_adm\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Manifests\amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf.manifest.
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96.manifest.
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b.manifest.
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Manifests\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.manifest.
Successfully restored ownership for C:\Windows\Temp\CheckSur\Winsxs\Manifests
Successfully restored permissions on C:\Windows\Temp\CheckSur\Winsxs\Manifests
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2017-03-11 21:46:00.869
Script hash: InMufkKmKpMczNcO2/qge0nOrXpN68Z2duQ7t1VK1hY=
----------------------EOF-----------------------

BrianDrab · Mar 11, 2017

Please do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

slater2000 · Mar 12, 2017

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-03-12 09:20
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests
\amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf.manifest 
amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf 
(fix) CSI Manifest Zero Length CSI File Replaced File: 
amd64_7563e6ae46f2a36ebd2889ffb14f1fbc_b77a5c561934e089_6.1.7601.22743_none_5570118bed8abeaf.manifest From: C:\Windows\CheckSur
\v1.0\windows6.1-7601-x64-clientcab2.cab
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_microsoft-windows-s..-
jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b.manifest amd64_microsoft-windows-s..-
jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b 
(fix) CSI Manifest Zero Length CSI File Replaced File: amd64_microsoft-windows-s..-
jscript9.resources_31bf3856ad364e35_11.2.9600.17728_en-us_c3f1d2eb8d37131b.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-
7601-x64-clientcab2.cab
(f) CSI Manifest Missing 0x00000002 wow64_microsoft-windows-p..ooler-
networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.manifest wow64_microsoft-windows-p..ooler-
networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df 
(fix) CSI Manifest Missing CSI File Replaced File: wow64_microsoft-windows-p..ooler-
networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64
-clientcab2.cab
(f) CSI Payload File Missing 0x00000000 win32spl.dll wow64_microsoft-windows-p..ooler-
networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df 
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_microsoft-windows-inetres-
adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96.manifest amd64_microsoft-windows-inetres-
adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96 
(fix) CSI Manifest Zero Length CSI File Replaced File: amd64_microsoft-windows-inetres-
adm.resources_31bf3856ad364e35_11.2.9600.18015_en-us_521f7d14926a5e96.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-
x64-clientcab2.cab
Summary:
Seconds executed: 1183
 Found 5 errors
 Fixed 4 errors
  CSI Manifest Missing Total count: 1
  Fixed: CSI Manifest Missing.  Total count: 1
  CSI Manifest Zero Length Total count: 3
  Fixed: CSI Manifest Zero Length.  Total count: 3
  CSI Payload File Missing Total count: 1

BrianDrab · Mar 12, 2017

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

slater2000 · Mar 12, 2017

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-12 16:45:00.295
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\chriswei_adm\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df\win32spl.dll
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Winsxs\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df\win32spl.dll to C:\Windows\Winsxs\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df\win32spl.dll.
Successfully restored ownership for C:\Windows\Winsxs\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df\win32spl.dll
Successfully restored permissions on C:\Windows\Winsxs\wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.23488_none_a22fa79dd53d51df\win32spl.dll
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2017-03-12 16:45:01.391
Script hash: bkTGSV4twrPX1rmF2fs25V+LId/kdPo/W16oRlUTGfo=
----------------------EOF-----------------------

slater2000 · Mar 12, 2017

After running SUR again, I get no more errors.

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-03-12 16:55
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 762
 No errors detected

Is it safe to try to run the regular update?

BrianDrab · Mar 12, 2017

We need to do one more scan first.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

slater2000 · Mar 12, 2017

Command window:

Code:

C:\Windows\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

View attachment cbs.txt

BrianDrab · Mar 12, 2017

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

slater2000 · Mar 12, 2017

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-12 20:08:05.845
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\chriswei_adm\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-diagcpl.resources_31bf3856ad364e35_6.1.7600.16385_en-us_640f478eb91d197a\DiagCpl.dll.mui
Successfully took permissions for file or folder C:\Windows\Winsxs\amd64_microsoft-windows-a..oldertool.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f45480cb40ebe9a\rshx32.dll.mui
The file [URL="file://\\?\C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui"]\\?\C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui[/URL] is in use and must be replaced over a reboot.
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-diagcpl.resources_31bf3856ad364e35_6.1.7600.16385_en-us_640f478eb91d197a\DiagCpl.dll.mui to C:\Windows\Winsxs\amd64_microsoft-windows-diagcpl.resources_31bf3856ad364e35_6.1.7600.16385_en-us_640f478eb91d197a\DiagCpl.dll.mui.
Successfully copied file C:\Users\chriswei_adm\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-a..oldertool.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f45480cb40ebe9a\rshx32.dll.mui to C:\Windows\Winsxs\amd64_microsoft-windows-a..oldertool.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f45480cb40ebe9a\rshx32.dll.mui.
Successfully pended file for replace over reboot: [URL="file://\\?\C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui"]\\?\C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui[/URL]
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-diagcpl.resources_31bf3856ad364e35_6.1.7600.16385_en-us_640f478eb91d197a\DiagCpl.dll.mui
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-diagcpl.resources_31bf3856ad364e35_6.1.7600.16385_en-us_640f478eb91d197a\DiagCpl.dll.mui
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-a..oldertool.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f45480cb40ebe9a\rshx32.dll.mui
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-a..oldertool.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f45480cb40ebe9a\rshx32.dll.mui
PowerCopy:: directive completed successfully.
 

Reboot:: directive completed successfully.
 

PostRebootCorruptionDetection::
No hash verification failures detected.
PostRebootCorruptionDetection:: directive completed successfully.
 

PostRebootRestorePermissions::
Successfully restored ownership for C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui
Successfully restored permissions on C:\Windows\Winsxs\amd64_microsoft-windows-zipfldr.resources_31bf3856ad364e35_6.1.7600.16385_en-us_6f6cab1d97fd59a1\zipfldr.dll.mui
PostRebootRestorePermissions:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2017-03-12 20:10:13.360
----------------------EOF-----------------------

BrianDrab · Mar 12, 2017

Please do the following.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

slater2000 · Mar 12, 2017

View attachment CBS.zip

command window

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log
The system file repair changes will take effect after the next reboot.
C:\Windows\system32>

BrianDrab · Mar 12, 2017

Good, after you reboot (if you haven't already), try the update again that was failing. If it does fail for some reason, please zip/attach the following log.
C:\Windows\Logs\CBS\CBS.log

slater2000 · Mar 13, 2017

The update installed fine now.
However, two odd things:
1. CBS.log grew to 250MB (zipped 14MB, CBS.zip - Google Drive)
~~2. When I manually run "Check for updates" now, I get error 80244019.~~ edit: worked after a while

BrianDrab · Mar 13, 2017

You are good to go. It's not uncommon for the CBS.log to grow to that size. Take care.

[SOLVED] [Win7SP1 x64] KB3212646 update fails with error 80073712

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