WIN7 SP1 UPDATE ERROR 800B0100 NEED HELP

Trxnce · Sep 15, 2013

Hi guys i really need help as whenever i try to update my PC to WIN7 SP1 i always get the error 800B0100.
i have tried everything microsoft tell you to do to no effect and i have tried removing my antivirus and still nothing always the same error so is there something i can do to be able to install this update

Trxnce · Sep 15, 2013

oh and this is my SUR report

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-15 22:18


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum        


Checking Component Store


Summary:
Seconds executed: 552
 Found 3 errors
  CBS MUM Missing Total count: 3


Unavailable repair files:
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.cat






=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-14 06:26


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum        


Checking Component Store


Summary:
Seconds executed: 3353
 Found 3 errors
  CBS MUM Missing Total count: 3


Unavailable repair files:
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.cat






=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-14 17:43


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum        


Checking Component Store


Summary:
Seconds executed: 886
 Found 3 errors
  CBS MUM Missing Total count: 3


Unavailable repair files:
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.17105.cat

tom982 · Sep 15, 2013

Hello Trxnce, welcome to Sysnative!

I'm afraid KB976902 is no longer hosted by Microsoft as it has since been replaced with KB2533552. The download link is no longer valid:

http://download.microsoft.com/downl...A97C-CB1EFF8D44EF/Windows6.1-KB976902-x86.msu

This means I have no way of getting clean copies of your missing packages, so this can't be fixed. I hate having to say this to such a simple problem, but the only way to resolve this dilemma is to do a repair install:

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

It's like using a sledgehammer to crack a nut, but it is truly the only option!

Tom

Trxnce · Sep 15, 2013

i cannot do this as i dont have my activation key as this is an old PC are you sure that is the only option ?

Trxnce · Sep 15, 2013

the update is KB976932 not the one you posted does that change anything

tom982 · Sep 15, 2013

Trxnce said:
i cannot do this as i dont have my activation key as this is an old PC are you sure that is the only option ?

Did this computer come preinstalled with Windows, or did you buy Windows and install it?

Trxnce said:
the update is KB976932 not the one you posted does that change anything

The update that is failing might be KB976932, but it is because of corruption in an update that is already installed on your system, KB976902:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-14 17:43


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_[B]KB976902[/B]~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_[B]KB976902[/B]_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_[B]KB976902[/B]~31bf3856ad364e35~x86~~6.1.1.17105.mum        


Checking Component Store


Summary:
Seconds executed: 886
 Found 3 errors
  CBS MUM Missing Total count: 3


Unavailable repair files:
    servicing\packages\Package_1_for_[B]KB976902[/B]~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_[B]KB976902[/B]_RTM~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_for_[B]KB976902[/B]~31bf3856ad364e35~x86~~6.1.1.17105.mum
    servicing\packages\Package_1_for_[B]KB976902[/B]~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_[B]KB976902[/B]_RTM~31bf3856ad364e35~x86~~6.1.1.17105.cat
    servicing\packages\Package_for_[B]KB976902[/B]~31bf3856ad364e35~x86~~6.1.1.17105.cat

The only way to fix this 0x800B0100 errors is to replace the corrupt or missing packages, which we can't do because the update has been replaced.

Tom

Trxnce · Sep 15, 2013

Hi i brought windows and installed it but have long lost lost the disc

so are you telling me the only fix now it to basically reinstall windows? (by the way thanks for you help so far)

Tekno Venus · Sep 15, 2013

It is with regret that I have to concur with Tom here.

have also looked for the update file on my own system, in my update repository and on a separate Windows 7 install, and cannot find the exact package files needed for your system.

Normally we can fix this error by downloading the package files ourselves and replacing them on your machine. Unfortunately, since we cannot find the original package, we cannot replace it on your system.

I believe I may have found the files. Please hold off for now, I'll get back to you in a minute.

Stephen

Tekno Venus · Sep 15, 2013

Sadly, whilst I have found the update, the files are not the specific versions you need.

You need:

Code:

    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.[B]17105[/B].cat
    servicing\packages\Package_1_for_KB976902~31bf3856ad364e35~x86~~6.1.1.[B]17105[/B].mum
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.[B]17105[/B].cat
    servicing\packages\Package_for_KB976902_RTM~31bf3856ad364e35~x86~~6.1.1.[B]17105[/B].mum
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.[B]17105[/B].cat
    servicing\packages\Package_for_KB976902~31bf3856ad364e35~x86~~6.1.1.[B]17105[/B].mum

I found the same files but ending in ~x86~~6.1.1.17514 which means they are the wrong version and not compatible....

I'll keep looking, but a repair install seems likely here.

Stephen

EDIT 04:53PM GMT - I'm almost there, just found a direct download for the update. It seems it's still hosted on the MS servers, but nothing links to it. But I'm almost there!

Tekno Venus · Sep 15, 2013

OK then...

I've sourced some of the necessary files. A few are missing, but we'll start with these.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the file, Packs.zip from my Dropbox -->here<--and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Regards,
Stephen

EDIT - Packs.zip file pulled whilst I check my fix over. I'll reupload the file when I am done

EDIT2 - File re-uploaded.

Trxnce · Sep 15, 2013

theres nothing in manifest

Tekno Venus · Sep 15, 2013

Trxnce said:
theres nothing in manifest

There's not meant to be

Don't worry, simply carry on and copy the files from the Packages folder as directed.

Trxnce · Sep 15, 2013

ok thanks mate

Trxnce · Sep 15, 2013

cant run the surt thing again it says not applicable on my system

Tekno Venus · Sep 15, 2013

Please try again, I've never seen that before... If it does it again, we'll wait and see what Tom says. He's far more experienced at this than me

Stephen

WIN7 SP1 UPDATE ERROR 800B0100 NEED HELP

Trxnce

Member

Trxnce

Member

tom982

Emeritus

Trxnce

Member

Trxnce

Member

tom982

Emeritus

Trxnce

Member

Tekno Venus

Senior Administrator, Developer

Tekno Venus

Senior Administrator, Developer

Tekno Venus

Senior Administrator, Developer

Trxnce

Member

Tekno Venus

Senior Administrator, Developer

Trxnce

Member

Trxnce

Member

Tekno Venus

Senior Administrator, Developer