WIN7 Enterprise HP Elitebook BSOD Crashes

teros · Mar 11, 2013

I have had this kinf of BS now for couple of times. Tried to find solution by googling without any idea where to start.
Do You have any ideas what should I try to fix for not having this in the future?

Basic info and mentioned logs below:

System info:

BSOD Error:

BTW How long should perfmon /report task take? I have wated now couple of minutes without having report?!

niemiro · Mar 11, 2013

Hello again :)

Somebody else will give you a full run-down and go through lots of things you need to do.

But for now, as a preliminary, do you use any Shrew Soft products: https://www.shrew.net/home

Particularly, anything to do with VPN?

Do you need/use that software, or is it something you could quite happily uninstall?

Just a preliminary before somebody else comes by to give you a proper run-down.

Richard

writhziden · Mar 11, 2013

Cisco Systems VPN Client is conflicting with Shrew Soft VPN Client software. I also see OpenVPN client software installed... Why do you have more than one VPN client installed?

Why do you have PC Cleaners installed on a system you use for business?

Code:

Start Menu\Programs\PC Cleaners

I do not recommend 3rd party optimization software, especially if it includes registry cleaning. Such software can lead to Windows being unable to boot, damaged restore points, a damaged file system, damaged Windows files, damaged program files, corrupted registry and program installations, and eventually leads to the need to clean install Windows to fix the damage caused by the 3rd party "optimization" algorithms. I would recommend that you remove the software and avoid such software in the future. Hopefully it is not already too late.

In the future, if you need help optimizing Windows 7, please follow the steps given by Microsoft Windows developers to Optimize Windows 7 for better performance.

Uninstall or change a program

Optimize Windows 7 for better performance

The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)

Code:

Opened log file 'C:\Users\WRITHZ~1\AppData\Local\Temp\SysnativeBSODApps\184670\kdc\outkdOutput1.1.txt' 

Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64 
Copyright (c) Microsoft Corporation. All rights reserved. 


Loading Dump File [C:\Users\writh ziden\Downloads\2013_03_11\teros\Windows7_Vista_jcgriff2\031113-12324-01.dmp] 
Mini Kernel Dump File: Only registers and stack trace are available 

Symbol search path is: c:\symbols 
Executable search path is:  
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 
Product: WinNt, suite: TerminalServer SingleUserTS 
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333 
Machine Name: 
Kernel base = 0xfffff800`0301c000 PsLoadedModuleList = 0xfffff800`03260670 
Debug session time: Mon Mar 11 10:04:10.924 2013 (UTC - 6:00) 
System Uptime: 0 days 0:01:06.142 
Loading Kernel Symbols 
............................................................... 
................................................................ 
................................................................ 
.. 
Loading User Symbols 
Loading unloaded module list 
... 
******************************************************************************* 
*                                                                             * 
*                        Bugcheck Analysis                                    * 
*                                                                             * 
******************************************************************************* 

Use !analyze -v to get detailed debugging information. 

BugCheck A, {0, 2, 0, fffff8000309f715} 

*** WARNING: Unable to verify timestamp for vfilter.sys 
*** ERROR: Module load completed but symbols could not be loaded for vfilter.sys 
Probably caused by : vfilter.sys ( vfilter+29a6 ) 

Followup: MachineOwner 
--------- 

0: kd> !niemiro.rawstack; !niemiro.rawstack -dc; !niemiro.auto_errrec; q 
0xfffff880`0e9740f0  0xfffff800`0320de80 nt!KiInitialPCR+0x180 
0xfffff880`0e974108  0xfffff800`0309f715 nt!KeSetEvent+0x1e3 
0xfffff880`0e974138  0xfffff800`0309afc0 nt!KeBugCheckEx+0x0 
0xfffff880`0e974558  0xfffff800`030daa16 nt!iswctype_l+0xc6 
0xfffff880`0e974588  0xfffff800`030da8a9 nt!output_l+0x6e1 
0xfffff880`0e9745b8  0xfffff800`0320de80 nt!KiInitialPCR+0x180 
0xfffff880`0e9745d8  0xfffff800`0309b0c4 nt!KeBugCheckEx+0x104 
0xfffff880`0e9745f8  0xfffff800`030413d0 nt! ?? ::FNODOBFM::`string'+0x43274 
0xfffff880`0e974600  0xfffff800`0309f715 nt!KeSetEvent+0x1e3 
0xfffff880`0e974618  0xfffff800`0309a569 nt!KiBugCheckDispatch+0x69 
0xfffff880`0e974640  0xfffff800`0309f715 nt!KeSetEvent+0x1e3 
0xfffff880`0e9746f8  0xfffff880`016951a7 ndis!NdisFreeNetBufferList+0x87 
0xfffff880`0e974718  0xfffff880`0178a434 NETIO!FilterMatch+0x94 
0xfffff880`0e974728  0xfffff800`0320de80 nt!KiInitialPCR+0x180 
0xfffff880`0e974758  0xfffff800`030991e0 nt!KiPageFault+0x260 
0xfffff880`0e974760  0xfffff800`0320de80 nt!KiInitialPCR+0x180 
0xfffff880`0e974770  0xfffff800`032228c0 nt!NonPagedPoolDescriptor+0x340 
0xfffff880`0e974840  0xfffff800`0320de80 nt!KiInitialPCR+0x180 
0xfffff880`0e974848  0xfffff800`030daad5 nt!vsnprintf_l+0x75 
0xfffff880`0e974850  0xfffff800`032226e0 nt!NonPagedPoolDescriptor+0x160 
0xfffff880`0e974878  0xfffff880`0169bd6e ndis!ndisAllocateFromNPagedPool+0x1e 
0xfffff880`0e974880  0xfffff800`0320de80 nt!KiInitialPCR+0x180 
0xfffff880`0e9748c8  0xfffff800`0309f715 nt!KeSetEvent+0x1e3 
0xfffff880`0e9748f8  0xfffff880`06fe2b0e vfilter!+0x2b0e 
0xfffff880`0e974958  0xfffff880`06fe29a6 vfilter+0x29a6 
0xfffff880`0e974988  0xfffff880`06fe242b vfilter+0x242b 
0xfffff880`0e974a00  0xfffff800`032226f0 nt!NonPagedPoolDescriptor+0x170 
0xfffff880`0e974a38  0xfffff800`03222588 nt!NonPagedPoolDescriptor+0x8 
0xfffff880`0e974ad8  0xfffff880`06fe1ba0 vfilter+0x1ba0 
0xfffff880`0e974ae8  0xfffff880`0169e4d0 ndis!NdisAllocateNetBufferListContext+0x60 
0xfffff880`0e974b48  0xfffff880`06fe167c vfilter+0x167c 
0xfffff880`0e974b70  0xfffff880`016f6110 ndis!WPP_GLOBAL_Control+0x0 
0xfffff880`0e974b98  0xfffff880`01695419 ndis!ndisSendNBLToFilter+0x69 
0xfffff880`0e974bc0  0xfffff880`016f6110 ndis!WPP_GLOBAL_Control+0x0 
0xfffff880`0e974bf8  0xfffff880`016db08b ndis!ndisMSendPacketsToNetBufferLists+0xcb 
Unable to load image \??\C:\Windows\system32\Drivers\CVPNDRVA.sys, Win32 error 0n2 
*** WARNING: Unable to verify timestamp for CVPNDRVA.sys 
*** ERROR: Module load completed but symbols could not be loaded for CVPNDRVA.sys 
0xfffff880`0e974c28  0xfffff880`0b54f6db CVPNDRVA!+0x16db 
0xfffff880`0e974c78  0xfffff880`016d10cb ndis!ndisSendPacketsWithPause+0x28b 
0xfffff880`0e974cf8  0xfffff880`016f6110 ndis!WPP_GLOBAL_Control+0x0 
0xfffff880`0e974d08  0xfffff880`01755f14 ndis!ndisSendWithPause+0x64 
Unable to load image \SystemRoot\system32\DRIVERS\dne64x.sys, Win32 error 0n2 
*** WARNING: Unable to verify timestamp for dne64x.sys 
*** ERROR: Module load completed but symbols could not be loaded for dne64x.sys 
0xfffff880`0e974d48  0xfffff880`0861a8f2 dne64x!+0x1a8f2 
0xfffff880`0e974dd8  0xfffff880`0860b016 dne64x+0xb016 
0xfffff880`0e974e08  0xfffff880`01753db7 ndis! ?? ::FJGMBFAB::`string'+0x158c 
0xfffff880`0e974e40  0xfffff880`016f6110 ndis!WPP_GLOBAL_Control+0x0 
0xfffff880`0e974e68  0xfffff880`01751e07 ndis!ndisMSendNetBufferListsToPackets+0x97 
0xfffff880`0e974e88  0xfffff880`016f6110 ndis!WPP_GLOBAL_Control+0x0 
0xfffff880`0e974f18  0xfffff880`0191a907 tcpip!ProcessALEForTransportPacket+0x4b7 
0xfffff880`0e974f28  0xfffff880`016954d4 ndis!NdisFSendNetBufferLists+0x64 
0xfffff880`0e974f68  0xfffff880`06fa5199 pacer!PcFilterSendNetBufferLists+0x29 
0xfffff880`0e975068  0xfffff880`01695419 ndis!ndisSendNBLToFilter+0x69 
0xfffff880`0e975070  0xfffff880`016f6110 ndis!WPP_GLOBAL_Control+0x0 
0xfffff880`0e9750c8  0xfffff880`017515d5 ndis!NdisSendNetBufferLists+0x85 
0xfffff880`0e975128  0xfffff880`018fb6ee tcpip!IppFragmentPackets+0x39e 
0xfffff880`0e975208  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e975240  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e975248  0xfffff880`018f92e7 tcpip!IppDispatchSendPacketHelper+0x87 
0xfffff880`0e975250  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e975308  0xfffff880`018fad15 tcpip!IppPacketizeDatagrams+0x2d5 
0xfffff880`0e975348  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e975368  0xfffff880`01925576 tcpip!IppChecksumNetBufferList+0x86 
0xfffff880`0e975370  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e9753d8  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e9753f8  0xfffff880`01a0b9a0 tcpip!Ipv4Global+0x0 
0xfffff880`0e975428  0xfffff880`018f9f9e tcpip!IppSendDatagramsCommon+0x87e 
0xfffff880`0e975518  0xfffff880`01695419 ndis!ndisSendNBLToFilter+0x69 
0xfffff880`0e975578  0xfffff880`017515d5 ndis!NdisSendNetBufferLists+0x85 
0xfffff880`0e9755c8  0xfffff880`018fc8be tcpip!IpNlpSendDatagrams+0x3e 
0xfffff880`0e9755d8  0xfffff880`018fb604 tcpip!IppFragmentPackets+0x2b4 
0xfffff880`0e975608  0xfffff880`018d2ba5 tcpip!IppSlowSendDatagram+0x75 
dc fffff8800e974000 fffff8800e975610 
quit: 

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

teros · Mar 12, 2013

Yes I have ShrewSoft VPN client...from old project needs. I uninstalled it. And also those mentioned 3rd party removal tools which I installed
mostly because of trying to solve other issue I had with windows update errors.

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WIN7 Enterprise HP Elitebook BSOD Crashes

teros

Member

niemiro

Senior Administrator, Windows Update Expert

writhziden

Administrator, .NET/UWP Developer

teros

Member