[SOLVED] [Win10v1607b14393] Unable to boot, sfc/dism can't complete.

T

tanGee

Member
Joined
Jun 8, 2017
Posts
9
I'm trying to get my Dad's laptop back to a bootable state for him after it started booting to a black screen with a flickering white box that was almost impossible to see before it flashed away again. I was able to catch it at one point and it was "Interactive logon process initialization has failed.".

I booted into the recovery environment by power cycling at the windows logo a few times, and tried to run both

sfc /scannow

and

dism /Image:C:\ /ScratchDir:C:\ /Cleanup-Image /RestoreHealth /Source:D:\install.wim

Note thatC:\ is the directory containing the Windows installation that won't boot, and D:\ is a USB drive containing install.wim.

Both commands get so far, before erroring, CBS.log and DISM.log attached.

I've also tried:

- sfc /scannow /offbootdir=c:\ /offwindir=c:\Window (this failed instantly, with the message "Windows Resource Protection could not perform the requested operation."
- SFCFix. (this instantly failed with "This version of D:\SFCFix.exe is not compatible with the version of Windows you're running."

Thanks in advance for any help or advice anyone may be able to offer!
 

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Re: [Win10 v1607 b14393] Unable to boot, sfc/dism can't complete.

Hi and welcome to Sysnative. Sorry for the delay. Are you still in need of assistance?
 
Re: [Win10 v1607 b14393] Unable to boot, sfc/dism can't complete.

Hi,

yep, I'm still in need of assistance, I haven't been able to get any further...anything you could offer would be greatly appreciated!
 
Re: [Win10 v1607 b14393] Unable to boot, sfc/dism can't complete.

What kind of laptop is this? (i.e. Dell? HP? Acer?)

We may be able to restore the computer back to the factory laptop image if that's acceptable. Please let me know.
 
Re: [Win10 v1607 b14393] Unable to boot, sfc/dism can't complete.

It's a Dell Inspiron 17 from about 9 years ago. I don't think the factory restore partition is there anymore. It had Windows 7 manually installed years ago and I think the partitions were wiped and combined.
 
Re: [Win10 v1607 b14393] Unable to boot, sfc/dism can't complete.

OK, please do the following.

Step#1 - FRST Scan
1. From a working computer, please download Farbar Recovery Scan Tool and save it to your USB Thumb drive. Then plug the USB drive into the sick computer.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Run the tool but typing d:\frst64.exe replacing d:\ with whatever USB drive letter is assigned.
3. Ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already). You may not be able to check this in the recovery environment which is fine.
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the USB drive). Plug back into a working computer.
6. Please copy and paste log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply. This may not be produced in the recovery environment which is fine.
 
Re: [Win10 v1607 b14393] Unable to boot, sfc/dism can't complete.

Thanks!

I've attached the log file below. There was no "addition.txt" option, so I guess it's not displayed if it isn't available.
 

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