T thewonderyears New member Joined Nov 11, 2018 Posts 2 Nov 11, 2018 #1 Hello! Good day! A friend of mine asked me to help with his PC because the start menu doesn't show up. I went to search this kind of issue and I tried the SFC but it shows that "Windows Resource Protection could not perform the requested operation." I also tried the DISM method but it stops at 4.5% telling me that the "Configuration registry database is corrupt." I tried to use CCleaner thought it might work because I've read a post from reddit which the user only used CCleaner and worked. I want to tell my friend that having a clean install of Win10 would solve the problem but another thing is he doesn't have the necessary storage to backup his files. I am asking if there's a way to solve this problem without losing the data. Much appreciated. Cheers. System Specifications: Intel Core 2 Quad Q6600 @ 2.4GHz 7 GB of RAM no graphics card Windows 10 Pro Version 1803 (OS Build 17134.165) SFCFix.zip SFCFix.zip - Google Drive CBS.zip CBS.zip - Google Drive
Hello! Good day! A friend of mine asked me to help with his PC because the start menu doesn't show up. I went to search this kind of issue and I tried the SFC but it shows that "Windows Resource Protection could not perform the requested operation." I also tried the DISM method but it stops at 4.5% telling me that the "Configuration registry database is corrupt." I tried to use CCleaner thought it might work because I've read a post from reddit which the user only used CCleaner and worked. I want to tell my friend that having a clean install of Win10 would solve the problem but another thing is he doesn't have the necessary storage to backup his files. I am asking if there's a way to solve this problem without losing the data. Much appreciated. Cheers. System Specifications: Intel Core 2 Quad Q6600 @ 2.4GHz 7 GB of RAM no graphics card Windows 10 Pro Version 1803 (OS Build 17134.165) SFCFix.zip SFCFix.zip - Google Drive CBS.zip CBS.zip - Google Drive
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Nov 21, 2018 #2 Hello and welcome! Apologies for the delay! Do you still require assistance?
T thewonderyears New member Joined Nov 11, 2018 Posts 2 Nov 25, 2018 #3 softwaremaniac said: Hello and welcome! Apologies for the delay! Do you still require assistance? Click to expand... Yes, I'm quite stuck trying not to reformat my friend's hard drive.
softwaremaniac said: Hello and welcome! Apologies for the delay! Do you still require assistance? Click to expand... Yes, I'm quite stuck trying not to reformat my friend's hard drive.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Nov 25, 2018 #4 Since this error may indicate a hardware issue, let's start with that: GSmartControl Follow the instructions below to test your hard drive health with GSmartControl: Download GSmartControl and save it on your Desktop; Execute gsmartcontrol.exe; Let the install complete and launch the programme. Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name); Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Since this error may indicate a hardware issue, let's start with that: GSmartControl Follow the instructions below to test your hard drive health with GSmartControl: Download GSmartControl and save it on your Desktop; Execute gsmartcontrol.exe; Let the install complete and launch the programme. Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name); Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;