Win 8.1 > 10 upgrade crashes (Driver Power State Failure)

Cnoctem · Feb 7, 2021

Need help diagnosing a Driver Power State Failure which is causing the Windows 10 upgrade to crash.
Steps already taken are recorded in this thread: Win 8.1>10 upgrade fails, DISM can't find sources

Thanks!

x BlueRobot · Feb 7, 2021

Please follow these posting instructions - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista

zbook · Feb 7, 2021

Please see posting instructions:

Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista | Sysnative Forums

1) Open administrative command prompt (ACP) and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Run setupdiag: SetupDiag - Windows Deployment | Microsoft Docs

14) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

x BlueRobot · Feb 7, 2021

@zbook have you read the linked thread? Most of those commands would have been run...

zbook · Feb 7, 2021

x BlueRobot said:
@zbook have you read the linked thread? Most of those commands would have been run...

Code:

2021-01-29 07:33:40, Error                 DISM   DISM Package Manager: PID=8936 TID=6960 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800f0906)
2021-01-29 07:33:40, Error                 DISM   DISM Package Manager: PID=8936 TID=6960 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f0906)

Startup and recovery system failure: complete memory dump

Cnoctem · Feb 7, 2021

A brief description of your problem (but you can also include the steps you tried) Win10 upgrade crashes. Has gotten as far as second light blue progress screen, but since taking steps in Windows Update forum, now crashes shortly after initializing. Steps taken in other thread, linked above. WhoCrashed revealed "Driver Power State Failure"
System Manufacturer? ASUS ROG
Laptop or Desktop? Laptop
Exact model number (if laptop, check label on bottom) GL752VW-DH74
OS ? (Windows 10, 8.1, 8, 7, Vista) 8.1
x86 (32bit) or x64 (64bit)? 64
What was original installed OS on system? Win 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM, replaced Win10 by me
Age of system? (hardware) Sept. 2016
Age of OS installation? Sept. 2016
Have you re-installed the OS? No
CPU Intel Core I7 700HQ
RAM (brand, EXACT model, what slots are you using?) G.Skill 2x16gb, Slots 1 & 3, F4-2133C15-16GRS
Video Card Intel HD Graphics 530, NVIDIA GeForce GTX 960M
Is driver verifier enabled or disabled? Unknown
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Comodo Internet Security Premium
Are you using proxy, vpn, ipfilters or similar software? PIA VPN
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) Macrium & AOMEI Backup
Are you currently under/overclocking? Are there overclocking software installed on your system? No

Speccy Link: http://speccy.piriform.com/results/ILOHy2Nrhq14nLulq0LGMP4

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]
The component store is repairable.
The operation completed successfully.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...

604416 file records processed.

File verification completed.

18575 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

756726 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.

76156 data files processed.
CHKDSK is verifying Usn Journal...

39624504 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

243298303 KB total disk space.
143263580 KB in 415089 files.
196236 KB in 76157 indexes.
0 KB in bad sectors.
720167 KB in use by the system.
65536 KB occupied by the log file.
99118320 KB available on disk.

4096 bytes in each allocation unit.
60824575 total allocation units on disk.
24779580 allocation units available on disk.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\CARPENOCTEM4\ROOT\CIMV2:Win32_OSRecoveryConfiguration
.Name="Microsoft Windows 8.1|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\CARPENOCTEM4\ROOT\CIMV2:Win32_OSRecoveryConfiguration
.Name="Microsoft Windows 8.1|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros get autoreboot
AutoReboot
FALSE

C:\Windows\system32>wmic recoveros get DebugInfoType
DebugInfoType
7

C:\Windows\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}
badmemoryaccess Yes
badmemorylist 0x1b9348
0x1b9349
0x1b934b
0x1b934d
0x1b934e
0x1b934f

C:\Windows\system32>

zbook · Feb 7, 2021

Had any RAM modules or drives been replaced?

The logs / results displayed:
a) Restoreheath error 0x800f081f
b) RAM problems
c) Corruption Comodo software
d) Drive file system corruption
e) Other drive problems
f) a misbehaving driver
g) a driver that is not digitally signed

Please perform the following steps: (the order is flexible)

1) Uninstall Comodo firewall using the applicable uninstall tool:
Comodo Uninstaller Tool Use, Internet Security, Comodo Removal Tool | COMODO

2) Uninstall Pace antipiracy software
Use Revo uninstaller as needed: Revo Uninstaller Free - Remove unwanted programs easily

3) Make sure that Windows defender is the only antivirus and that there is no firewall software or drive encryption software.

4) The BIOS: Version/Date American Megatrends Inc. GL752VW.214, 4/18/2016

Upgrade the BIOS: 214 > 303
ROG GL752VW Driver & Tools | ROG - Republic Of Gamers | ASUS USA

5) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

6) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows | Seagate
How to use SeaTools for Windows | Seagate Support US

7) Open administrative command prompt and type or copy and paste:
chkdsk /b /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

8) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

9) For Ccleaner uncheck:
a) Memory Dumps
b) Windows Log Files
c) Windows Error Reporting

10) Run Memtest86 version 8.4 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.

MemTest86 - Official Site of the x86 Memory Testing Tool

Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

11) Download and install:
Download Intel® Driver & Support Assistant

12) Using device manager uninstall: teedriverw8x64.sys
Intel(R) Management Engine Interface
Reinstall using Intel Driver & Support Assistant

Updating a driver.

13) Run the Crucial scanner to view some replacement options:
Crucial System Scanner

14) These steps / tests can be performed overnight:
a) Run HD Tune Full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /b /v
d) Memtest86

15) Find a flash drive that you can format (>or = 8 GB)

16) Create a bootable Windows 10 iso 20H2:
Download Windows 10

17) Plan to uninstall: FocusriteUSBAudio.sys
before the next upgrade attempt

18) Move the page file from D: > C:
Make sure system managed and automatically manage paging file size for all drives is checked.
Post images of startup and recovery system file setting and virtual memory / page file settings.

Code:

Restorehealth:  Error: 0x800f081f

Code:

meix64    Intel(R) Management Engine Interface    c:\windows\system32\drivers\teedriverw8x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

Code:

Event[1061]:
  Log Name: System
  Source: Ntfs
  Date: 2021-02-01T17:20:22.145
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CARPENOCTEM4
  Description:
A corruption was discovered in the file system structure on volume D:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Code:

Event[1062]:
  Log Name: System
  Source: Ntfs
  Date: 2021-02-01T17:20:22.066
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CARPENOCTEM4
  Description:
A corruption was discovered in the file system structure on volume F:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Code:

Event[61]:
  Log Name: System
  Source: Application Popup
  Date: 2021-02-07T16:38:10.142
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: CARPENOCTEM4
  Description:
Application popup: services.exe - Bad Image : C:\Windows\system32\cssguard64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428.

Code:

Event[15630]:
  Log Name: System
  Source: disk
  Date: 2020-06-13T09:58:48.347
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: CARPENOCTEM4
  Description:
The device, \Device\Harddisk5\DR5, has a bad block.

Code:

The file FocusriteUSBAudio.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). 
You may be able to get a WHQL logo'd driver from the hardware manufacturer

zbook · Feb 8, 2021

Also reinstall the Intel chipset drivers:
iastorac.sys

Code:

Name    Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Manufacturer    Intel Corporation
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_A103&SUBSYS_1D6D1043&REV_31\3&11583659&0&B8
Memory Address    0xDF330000-0xDF331FFF
Memory Address    0xDF334000-0xDF3340FF
I/O Port    0x0000F090-0x0000F097
I/O Port    0x0000F080-0x0000F083
I/O Port    0x0000F060-0x0000F07F
Memory Address    0xDF333000-0xDF3337FF
IRQ Channel    IRQ 4294967291
Driver    c:\windows\system32\drivers\iastorac.sys (15.9.8.1050, 887.84 KB (909,152 bytes), 2/16/2020 11:22 AM)

Code:

iastorac    Intel(R) Chipset SATA/PCIe  RST Premium Controller    c:\windows\system32\drivers\iastorac.sys    Kernel Driver    Yes    Boot    Running    OK    Normal    No    Yes

Code:

iaStorAC.sys Wed Jul 31 04:12:31 2019 (5D41779F)

Code:

TeeDriverW8x64.sys Mon Jul 29 09:06:24 2019 (5D3F1980)

philc43 · Feb 8, 2021

@Cnoctem Thanks for providing the logfiles.

From the history of your other thread I can see that you have posted here to get an explanation for your Driver Power State Failure. The crash dump nicely helps us to find the reason for this.

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00128fdb060, Physical Device Object of the stack
Arg3: ffffd001fa7fe860, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0012d47d660, The blocked IRP

If we explore the device we find that it is given as:

"PCI\VEN_8086&DEV_A13A&SUBSYS_1D6D1043&REV_31\3&11583659&0&B0"
ServiceName is "MEIx64"

Looking up the device gives us:

Intel Corporation 8086 100 Series/C230 Series Chipset Family MEI Controller #1

The IRP which is blocked can also reveal the driver that was causing the problem:

Rich (BB code):

3: kd> !irp ffffe0012d47d660
Irp is active with 6 stacks 5 is current (= 0xffffe0012d47d850)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace. 
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000   

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0012cb567f0 00000000 fffff8036691983c-ffffe0012d47df00 Success Error Cancel pending
          Unable to load image \SystemRoot\System32\drivers\TeeDriverW8x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TeeDriverW8x64.sys
 \Driver\MEIx64    nt!PopRequestCompletion
            Args: 00016600 00000001 00000004 00000005
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe0012d47df00   

            Args: 00000000 00000000 00000000 00000000

You need to update the Intel Management Engine Interface which will provide an updated driver for TeeDriverW8x64.sys. You will hopefully find this either on the laptop website or via the Intel downloads website. Get back to us if you have any difficulties with this.

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Win 8.1 > 10 upgrade crashes (Driver Power State Failure)

Cnoctem

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x BlueRobot

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zbook

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x BlueRobot

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zbook

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Cnoctem

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zbook

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zbook

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philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert