[SOLVED] Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

rafmosk · Aug 19, 2023

Task completed successfully
Thanks for your kind words :))

PeterJ · Aug 19, 2023

Perform the instructions in message #72 again.

rafmosk · Aug 19, 2023

CBS.zip
DID
IT
REALLY
WORKED
?!

PeterJ · Aug 19, 2023

Great. We are making progress.

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4534310
Let me know if it says it was successful or if there are any errors.

rafmosk · Aug 19, 2023

Ah, amazing!
Unfortunately we need to put this on pause for couple of weeks, have to leave house now for work trip and remote access is not best idea as far as i understood.
Will bother you back soon, starting from the procedure from above

Just for my curiosity, how come now we need to remove this update?

Thanks!

PeterJ · Aug 19, 2023

Unfortunately we need to put this on pause for couple of weeks, have to leave house now for work trip and remote access is not best idea as far as i understood.

No problem. Just reply when it suits you.

Just for my curiosity, how come now we need to remove this update?

The latest log shows it failed partially.

rafmosk · Sep 21, 2023

Back from a month abroad

Uninstall completed

PeterJ · Sep 21, 2023

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager or Windows Features dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Right-click on the file FRST64.exe and choose Run as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Copy and paste KB4534310 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

rafmosk · Sep 21, 2023

it looks like nothing found :)

PeterJ · Sep 22, 2023

Great.

Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

Code:

sfc /scannow

Wait for this to finish before you continue

Code:

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

rafmosk · Sep 23, 2023

Log attached!

PeterJ · Sep 23, 2023

Install Update with DISM again

Download the update MSU here: https://catalog.s.download.windowsu..._4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand windows6.1-kb4534310-x64_4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4534310-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

rafmosk · Sep 23, 2023

the trick to copy cbs.log via cmd is really a game-changer
log attached, operation completed successfully

PeterJ · Sep 23, 2023

Restart the machine.
Check Windows Update but do not install any updates.
Provide a screenshot of the available important updates first.

rafmosk · Sep 24, 2023

Here we go! :)

PeterJ · Sep 24, 2023

Install both updates, one at a time, and report the result.

rafmosk · Sep 24, 2023

all completed successfully, several warning in the cbs log, but i don't know what they mean (attached)

PeterJ · Sep 24, 2023

Looking good.
Any remaining issues ?

rafmosk · Sep 24, 2023

no, everything looks fine now... are.. we.. done?

PeterJ · Sep 24, 2023

Yes. The initial issue is solved.

Follow the instructions below to cleanup the tools and logfiles used in this thread.
Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself.
Reboot the machine to complete.
You may remove all other tools and log files.

Take care.

[SOLVED] Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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