[SOLVED] Win 7 Service Pack 1 won't install error code 80073712

Jonboy · Apr 1, 2014

Hiya,

I'm attempting to sort out my son's PC. OS is windows 7 Home Premium 64 bit. It's running very slowly and the update history shows it has failed repeatedly to load Service Pack 1 since 17/2/12. Can't update the browser from IE9. Have run Hotfix Windows6.1KB947821-v32-x64 and sfc scannow found nothing wrong.

I have run regbak and uploaded the COMPONENTS.zip to the drive below:

https://drive.google.com/file/d/0B8gBfXbSsAlBMk1oQXlPRzZibVU/edit?usp=sharing

CBS.zip folder is on the following link:

https://drive.google.com/file/d/0B8gBfXbSsAlBSWVLak40QWVWNGM/edit?usp=sharing

I'd be grateful for any help and look forward to hearing from you.

Regards
Jonboy

niemiro · Apr 2, 2014

Hello Jonboy, and welcome to Sysnative!

How long did you let the System Update Readiness Tool run for? Did you cancel it part way through? It looks like it didn't complete. Anyway, I may as well fix the corruptions already reported.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFixScript.zip, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.zip.
Drag the file SFCFixScript.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Once complete, please re-run the System Update Readiness Tool, let it run for at least two hours (cancel if taking longer than that) and post a new CheckSUR.log.

Also please re-test IE9 et al.

Thank you!

Richard

Jonboy · Apr 2, 2014

Thanks Richard,

I did stop the surt tool by accident 2nd or 3rd time I'd run it and I did think the log was odd.

I've done as you asked and have attached the SFCfix.log.

SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-04-02 20:38:07.435
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 42
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-04-02 20:42:27.397
----------------------EOF-----------------------

I also ran the surt tool after the SFC fix operation and the checkSur.log is attached.

IE9 is working reasonably well right now.

I await your further instructions.

Best regards

Andy

niemiro · Apr 4, 2014

Hello again Andy :)

That didn't go quite right. SFCFix ran without the script file. Can you please follow the instructions once again, absolutely to the letter. You aren't trying just to run SFCFix.exe, but to download it to your Desktop, download SFCFixScript.zip alongside it, then drag and drop SFCFixScript.zip on top of SFCFix.exe.

Richard

Jonboy · Apr 4, 2014

Whoops! Sorry Richard,

I clicked and dragged your attached zip file onto my desktop and have just discover it came over as a .url file for Sysnative Forums! I have now downloaded the file correctly and SFCfix has run again. The SFCfix.log is reproduced below

Code:

SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-04-04 18:53:05.254
Using .zip script file at C:\Users\Lucas\Desktop\SFCFixScript.zip

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b
Line blocked (SFCFix.txt): "C:\Users\Lucas\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\winsxs\SFCFix.txt.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48\url.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48\url.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb\iertutil.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb\iertutil.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb\sqmapi.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb\sqmapi.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787\jsdbgui.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787\jsdbgui.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b\ieshims.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b\ieshims.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d\ieproxy.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d\ieproxy.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df\iedvtool.dll to C:\Windows\winsxs\x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df\iedvtool.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e\jsproxy.dll to C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e\jsproxy.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e\wininet.dll to C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e\wininet.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e\wininetplugin.dll to C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e\wininetplugin.dll.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f\inetcpl.cpl to C:\Windows\winsxs\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f\inetcpl.cpl.
Successfully copied file C:\Users\Lucas\AppData\Local\niemiro\Archive\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b\urlmon.dll to C:\Windows\winsxs\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b\urlmon.dll.
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16448_none_089bd632781a9b48
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16448_none_6014af45a6d46afb
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16448_none_d2dd53c9e7f57787
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16448_none_5ffe34e1b4893d8b
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16448_none_a89fe94b64e0d71d
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16448_none_541611bc5a2698df
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16448_none_1a59f869bc234c9e
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16448_none_a7aaaafc6c28cb2f
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16448_none_cd541cc7f11a260b
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 9 datablocks.
Finish time: 2014-04-04 18:53:13.164
----------------------EOF-----------------------

Code:

have run surt tool again and the latest CheckSUR is reproduced below

Code:

================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-04-04 20:02
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 iedvtool.dll x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16447_none_541511725a277f88
(f) CSI Payload File Missing 0x00000000 IEShims.dll x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16447_none_5ffd3497b48a2434
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16447_none_cd531c7df11b0cb4
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16447_none_089ad5e8781b81f1
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7600.16385_none_8d0a713662e373a3
(f) CSI Payload File Missing 0x00000000 inetcpl.cpl x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16447_none_a7a9aab26c29b1d8
(f) CSI Payload File Missing 0x00000000 ieproxy.dll x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16447_none_a89ee90164e1bdc6
(f) CSI Payload File Missing 0x00000000 jsdbgui.dll x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16447_none_d2dc537fe7f65e30
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16447_none_1a58f81fbc243347
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16447_none_1a58f81fbc243347
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16447_none_1a58f81fbc243347
(f) CSI Payload File Missing 0x00000000 sqmapi.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16447_none_6013aefba6d551a4
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16447_none_6013aefba6d551a4
(f) CSI Payload File Missing 0x00000000 IEShims.dll x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20554_none_60790098cdb293ea
(f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 WininetPlugin.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.20554_none_1ad4c420d54ca2fd
(f) CSI Payload File Missing 0x00000000 inetcpl.cpl x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20554_none_a82576b38552218e
(f) CSI Payload File Missing 0x00000000 iedvtool.dll x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.20554_none_5490dd73734fef3e
(f) CSI Payload File Missing 0x00000000 ieproxy.dll x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.20554_none_a91ab5027e0a2d7c
(f) CSI Payload File Missing 0x00000000 urlmon.dll x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20554_none_cdcee87f0a437c6a
(f) CSI Payload File Missing 0x00000000 jsdbgui.dll x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20554_none_d3581f81011ecde6
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7600.21256_none_8db5637b7be7f844
(f) CSI Payload File Missing 0x00000000 browcli.dll x86_microsoft-windows-browserservice-netapi_31bf3856ad364e35_6.1.7601.17887_none_2f4c24e0f632f0d7
(f) CSI Payload File Missing 0x00000000 sqmapi.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20554_none_608f7afcbffdc15a
(f) CSI Payload File Missing 0x00000000 iertutil.dll x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20554_none_608f7afcbffdc15a
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.17887_none_8ef2dc1a6007fe4e
(f) CSI Payload File Missing 0x00000000 url.dll x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20554_none_0916a1e99143f1a7
(f) CSI Payload File Missing 0x00000000 netapi32.dll x86_microsoft-windows-netapi32_31bf3856ad364e35_6.1.7601.22044_none_8fa48fd979081591
(f) CSI Payload File Missing 0x00000000 browcli.dll x86_microsoft-windows-browserservice-netapi_31bf3856ad364e35_6.1.7601.22044_none_2ffdd8a00f33081a
Summary:
Seconds executed: 2216
Found 30 errors
CSI Payload File Missing Total count: 30

Code:

We seem to be reducing the problem by degrees.

Many thanks. Await your next instruction.

Best regards

Andy

Jonboy · Apr 6, 2014

Richard,

Thanks for the tutorial on .cat, .mum and manifests.

You haven't covered CSI Payload files but I've read a Microsoft Support page for KB2700601 which basically states that having copied the missing file it should then be placed into the proper subdirectory under %windir%\winsxs.

I can see that replacing 30 missing payload files is a job of work, but I'm happy to have a go myself. My problem is I can find similar files but can't match the last batch of numbers in the folder title. Does this matter? For example trying to match the first missing payload file above -
x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16447_none_541511725a377f88

the closest I have found is
x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16441_none_540f0fb65a2ce77e

Will this work?

There is also instruction on changing permissions if necessary which goes beyond my understanding.

One step at a time..........

Cheers
Andy

Jonboy · Apr 6, 2014

All fell into place when I started the exercise. Yes and sussed the change permissions procedure - first change ownership then modify, transfer file, undo modify, revert to system ownership.

Now to see if Service Pack 1 installs at last?

Will feedback later.

Andy

Jonboy · Apr 7, 2014

Success! Service Pack 1 installed! Surt tool no errors detected and windows update up to date. Fantastic!

Thought I would get an invitation to update to IE10/11 but I'll look into that?

Nevertheless many thanks for your help. A small donation will be forthcoming when I find my credit card.

Best wishes
Andy

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[SOLVED] Win 7 Service Pack 1 won't install error code 80073712

Jonboy

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niemiro

Senior Administrator, Windows Update Expert

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