[SOLVED] Win 10 BSOD

[robbo462003]

Hi,
Can you please help with this problem I have attached the zip files as instructed,

Thank you,

Neil

 

[robbo462003]

Hi,
I reset win 10 on the recovery option because of continual BSOD, as you know this removes all the apps MSN dont want! Everything seemed to work fine until i reinstalled Firefox. The BSOD is back again. When i ran sfc /scannow i get message a repair is pending reboot and run sfc again. But the reboot does not effect a repair sfc keeps saying a repair is Pending? I need help please :huh:'
Thank you,

Neil

 

[Patrick]

There are no crash dumps located in your output file.

Can you get into Windows via safe mode to perform some instructions I may give you?

 

[robbo462003]

Hi Patrick,
Yes I can

 

[Patrick]

Check the C:\Windows\Minidump location, are there any crash dumps from recently located there? If so, get them to me somehow (flash drive to another computer, safe mode w/ networking, etc).

 

[robbo462003]

Patrick I have run new collection apps & perfmon zip attached here

 

[robbo462003]

Solved thank you for your help